Air Now of Nashville

Absolutely fantastic service!!! Air Now came out and replaced my HVAC as a result of a catastrophe caused by another company. Air Now recognized that I had a serious problem. Jason was communicative, kept me updated, and scheduled the service quickly. Two people came out: Ethan and an assistant. Ethan was a true pro, answering my questions and making me feel very confident with his level of expertise. The unit is working very well and my issue is resolved. This was a great experience.

Beware - they will tell you one thing and put something else in their system. Then they won't follow back up with you. Maybe it's better that they didn't actually do any work for us.

American Home Shield sent these people to our house. The technician who came to our house said the thermostat was broken, he had replaced one just like it recently, and he would have to go back to check the warranty and then order a replacement. He left no documentation or paperwork. Eight days later, we called since we hadn't heard anything. The woman who answered said that the warranty "probably" didn't cover the thermostat and had no explanation as to why no one followed up with us. We went back to American Home Shield online and marked the issue unresolved. They assigned Air Now to the case again. A guy just called to schedule an appointment, and we said we were still trying to fix the first issue. He looked up the issue and said nothing was wrong. ??? Why would the person who comes to the house say it's broken and needs to be replaced and then mark the issue as a non-issue in their system? We're out $75, and we've had a faulty thermostat for 2+ weeks. The tech who came to the house left no paperwork/documentation. So, if you have a choice in who to use, do not go with these people. With a home warranty, we don't get to choose. If they do come to your house, insist on written documentation or record them telling you what the problem is. This whole experience is mind boggling. Now I know why their reviews are so low.

Really screwed me over. Came out for warranty call that my air was not cooling properly. Said it needed Freon and left, I called right away to say still not working so they came back and tried to tell me it was something else then switched and said I needed a new thermostat so they took my nice one and left a cheap one in its place and left saying that would fix it. It did not of course so when I called Jason said they would return the next day. They didn’t and I called office and Jason several times with no return call. After a few days Jason then informed me that I needed to place a recall with warranty company which he did not previously tell me. So then I lost more time and the air is working even worse now. They had no idea what was wrong and guessed twice with Freon and then the thermostat, leaving me with a still broken Hvac system, misrepresented they would come back, didn’t return calls and didn’t tell me to call warranty company until much later. Then argued and said they changed thermostat because warranty order said to!!! Not true at all. Terrible experience and they really screwed me over on top of not knowing what they were doing. Do not hire them!

Got them through my home warranty (2-10) company. Jason was very responsive with my first issue with bad furnace. I called him again after hours about 3-4 weeks later for a different issue now with AC. He walked me through the warranty claim and came out himself the next day. Due to vastly improved but still water leak, I contacted him by text 2 days later on a Sunday. Monday morning a technician came and fixed the simultaneous but unrelated problem without a 2nd service charge. No problems since.

AirNow Nashville came to do our fall maintenance and signed us for a yearly maintenance contract. When I called again today to schedule the summer maintenance as part of the yearly contract, after a few times tries I finally reached a scheduler who told me he could not find our info in their system even though I had their invoice in my hand and Inv# from their last fall's visit. He told me their General Manager Jason may be able to see our info (strange). I left msg with Jason and not reply so far.

Just got a call from AirNow and my maintenance for summer is scheduled. I am happy with their quick response. I will rate the service again after the maintenance is complete next week.

The Gist: While the people that came out and that I've spoke to were nice, there seems to be a lack of knowledge on the technicians' parts—whether due to training or hiring, I couldn't say. But regardless, I wouldn’t recommend using them if you want your issue actually solved.

The Full story: We used Air Now of Nashville through our home warranty (which we'll also be getting rid of) they have come out 3 times and the problem still persists—the first time the guy says that the issue is due to a lack of freon, charges us for more freon and the unit is leaking into the drop pan again within a day. Same technician comes out again a week later and changes his mind “It’s definitely a blockage, I’ve poured some bleach down, you should do that every now and then, but not too often” The leaking starts again the next day. Third time, they send another technician out, he looks at it for a couple minutes and says the issue is the unit is leaning back and not draining properly, hence the full drip pan—great, a solution that makes sense, YAY! He tells me they have a guy that fixes this, says he is great and can get it all sorted out, their guy will call me in the next day or so. It’s a Thursday, so I wait until Tuesday to call Air Now after not hearing from them to schedule. The women I talk to, once again she is nice I don’t want to say they’re bad people by any means, says “Oh, no, we don’t do that you’ll have to hire a contractor yourself to come out and fix that and then we can come look at it after he does.”

My complaint isn’t what the issue ended up being, that is not their fault, my complaint is that they seemed to be guessing at issues and when they finally said, no THIS is the problem and we can fix—it was either a straight out lie or a total misunderstanding—either way, Air Now’s technicians probably need to learn more about air conditioners and until then probably shouldn’t claiming they are of any help.

Should be called Air Never.
There have been a total of four appointments, two of which the company never showed up. One appointment the tech came almost an hour after the appointment window of 1pm to 5pm and consequently no one was at home due to evening obligations. The company makes excuses such as a "glitch in their system cancelled the appointment"; "the technician's truck broke down" but no one bothered to call to warn. When I asked to speak to the manager, I was informed that he already left for the holidays and was not answering his phone (must be nice- we changed our travel plans to accommodate a 1-5pm window only to find out at 4:30, when WE called to check in that we were not going to be serviced because of a truck breaking down). I have taken off of work twice to wait on these appointments. This is ridiculously shoddy service. Thankfully my Home Warranty company has reassigned the job to another vendor. But if you have a choice, take your business somewhere else.

Our home warranty company (2-10) contracted this business on our behalf.

1. Did not contact to schedule within the given 24hr range
2. Would not answer or return phone calls for 48hrs+, despite messages from me and a rep from 2-10
3. Technician gave me incorrect information about troubleshooting and my service fee
4. Technician left my hvac unit partially disassembled in the attic, closed attic access and left without telling me
5. Technician took the circuit breaker with him when he left
6. Owner Jason called and accused me of lying, (he thought my home warranty had spoken with me when they had not yet - he called me immediately after calling them, so they hadn’t had a chance to talk to me yet)
7. Jason aggressively attempted to collect service fee 3 times within 12 hours

I wish their response time was as quick as their collection habits!

Do not use this company. My homeowners warranty (First American) sent them out to my house to look at a package unit that was sending smoke into my house when it ran for extended periods of time over night. In addition to cancelling appointments or coming several hours after the appointment window, the first visit the guy was here and checked it for 45 minutes and said everything looked exceptionally good for a 20 year old outdoor unit, except for a wasp nest that he figured must have been causing the smoke because it was charred.

A week later my house was still filled with smoke . They (a different technician) came back out and spent a couple hours on it and still said they couldn’t find anything wrong. FirstAmerican then told me I could hire my own contractor to diagnose it and if they found something theyd reimburse me. My contractor (Derrberry) looked at and in 5 minutes said the heat exchanger had corroded and is full of holes and is likely sending Carbon monoxide into the house. By law, they said they were required to shut off the gas to the unit, as it is dangerous, if not deadly to run. They showed me several of the holes (I’m not an HVAC guy but it was pretty easy to see the problem once it was opened). First American then sent a different contractor (Greenway) to look at it, and they as well saw the issue in minutes, and repeated that the gas had to stay off to the unit due to the risks to the occupants of the house (my family).

MaxxAor/AirNow’s incompetence endangered the life of me, my wife, and my children.

Ended up with this company via 2-10 Home Warranty company on daughters condo, 5 visits in all (starting early May, Ending mid July, one reschedule), finally fired them and went to out of network provider. Did not renew with 2-10 and will never use this company again. Jason did attempt to keep me updated via text messages but his tech's or how they are compensated via 2-10 leads to a horrible experience. I have only used warranty companies with RE purchase contracts and they always work the same, they stink.