This branch has been one of the most helpful tools in meeting the timely demands of our customers. They have proven capable of helping me deliver on multi-million dollar HVAC install contracts without delay. Our service techs trust the Ferguson team to meet their needs of providing customers with replacement hvac parts and accessories. After 20 years in the local Knoxville industry, I’d call this my home vendor above all others.

June 3, 2023

Helpful Review 0

David Mc

These guys were amazing! Very helpful and patient. Excellent customer service, I can't recommend them enough. Thanks guys!

May 13, 2023

Helpful Review 0

James Presley

Professional staff, with a sense of humor. Need more of that in customer service these days. Would highly recommend there services to others. Thanks for a great experience!

December 11, 2022

Helpful Review 0

Brandon Schreiber

Would not replace a capacitor that had a 5 year manufacturer warranty that died in less than 2 years. Everyone in the chain from manufacturer down to Fergusun has given me the run around on why they won't replace it. They want me to go through the company that installed it.

The company that installed it went out of business, so I'm not able to go through them. I'm more than capable of replacing it myself, I don't want to pay hundreds to have a different a/c company replace the $50 capacitor. Utterly ridiculous.

It has a warranty & as a distributor, they're more than capable of simply sending it back & receiving a replacement. But unfortunately, unless you're a licensed member of the racket, they'll shut you out.

September 1, 2020

Helpful Review 2

Nick Weddington

Terrible customer service. Unfriendly staff refused to take a cash order without an account. Drove two minutes down to Johnstone Supply and made the purchase without issue.

September 2, 2020

Helpful Review 1