Harris & Swicegood Inc Heat

There's some good and some not so good with this company. The tech who came out to take a look at the problem arrived within 24 hours of the call and identified a leak. He refilled the freon and said they would be back out to fix the leak. That was the good.
More than a week later we had not heard anything from the company. So I called back and someone tells me that a service rep will call me back with more information. The service rep calls, addressed me as "Mr" twice, despite me correcting her and despite my voice being pretty feminine. Whatever, I guess you can't tell that stuff over the phone these days...fine, I write that off. However, beyond that, she confused me with another client and told me that I needed to "register" my unit or they won't cover my warranty. I told her the warranty is through the builder and they would have to take that up with them. That's when she told me she had the wrong client and had given me wrong info. Several holds and shuffling papers in the background later...She couldn't find my address in the system and I finally gave her my lot number. She noted that someone had written the address down incorrectly. (Very reassuring). And then finally was able to say that someone would be out the next business day to fix the issue. Then I asked her why no one had called to tell us that they were coming so we could be home. She replied by saying that's what she was currently doing. 🙄 Yeah, but lady: I had to call YOU. She was the most confused, least professional, and least service-oriented person I've dealt with in the last decade. I think as long as you can get past the "gatekeepers", you might be able to get something done with this company. Otherwise, prepare for them to forget who you are altogether.

Our AC went out today. Jimmy was awesome. I called the after hours line, they had the technician call me right back. He came here after hours. Right on time. Personal. Professional. Fair price for emergency service. Would recommend them to anyone for service!!

Didn’t told they come on Sunday will charge additional 125$ or 165$+ which come out total the bill they will sent to us is 250-290$ which the rest 125$ is for coming out to fix from mon to sat which I know that I will be charge for service to come out but however didn’t know and they didn’t told if he out on Sunday it will be after hours charge additional which is a bullshitwhen message them back they told me that they did said on the phone which wasn’t for me additional charge is not big deal for me not a lot at least but getting trap into something that not necessary is not something that I like. Told he they went back on the phone to asking for data check because is there recording in the data just like an FBI searching for criminal through the phone but some how the guy understands different that I’m recording so asking me to go back to check it by myself oh well was going to taking to court but not worth just change service company next time no wonder why they have only 11 reviews

Extremely poor customer service. They do not return phone calls but when you do get an opportunity to talk to them, they have one excuse after another why they have not returned calls. Please save the aggravation and do not waste your time.

This company has terrible customer service and does not stand behind their work. My house is leaking from 3 different places where they did the installation of the HVAC system. Do not use them unless you are desperate and are willing to have low quality installation problems in the future.

Had technician come for problem with HVAC. Very professional. Very informative. Very polite. Thxs for backing your product and wonderful service!!!

Best heating and air company around!!

applied for a job there

Very good and great service