Cumberland Cooling, Inc

These guys rock. I shopped around different HVAC companies big to small, and John Mark was always there to answer my calls. He sent as many different quotes as I needed to find the right product, was patient, and got back to me quickly when I had questions. They also have the best labor warranty for the value that I found. They are not the cheapest company, but they are not the most expensive either. Overall I would highly recommend hiring them, and trust their opinion!!

These guys are just the best all around. To anyone in East Nashville looking for trustworthy, reliable service Cumberland Cooling are your guys. If you follow many of the neighborhood groups, anytime someone asks about HVAC needs, Cumberland Cooling is the first company locals recommend.

Nothing about having your air or heat go out is pleasant or convenient except for working with Cumberland Cooling! If you need HVAC repair, this team makes the entire process as pleasant, convenient, efficient and cost-effective as it can possibly be. They've worked on our HVAC system many times, including fixing it when another company said it absolutely had to be replaced, and reinstalling the unit and getting it restarted after major storm damage to our home. Most recently they diagnosed a tricky issue, got the part in hand quickly, and went above and beyond to get the repair done even though it was after regular hours. The entire team - owners, scheduler, technicians - are true professionals, extremely skilled at what they do, and always put the customer first.

Highly highly recommend Cumberland Cooling! Their response time to our initial call was extremely speedy (showed up within hours). The person who came out to fix the AC was extremely knowledgeable and professional. These guys don't miss!

Cumberland cooling has helped me with a few issues around my new(to me) house and I’ve always been so happy with them. Recently I had a very odd/hard to diagnose issue with my hvac which took multiple visits to figure out what it was. Blake didn’t give up on me even when I was becoming so exasperated. He fit me in last minute to diagnose and then fit me in last minute again later the same day to replace the broken part and my household is so grateful. I’ll be calling them for anything hvac. Thanks again!

These guys are amazing. They are my HVAC company for life. I cannot recommend them highly enough, and if you are lucky enough to be in their service area then hire them. You will be hiring the best.

My heating system was not working and with a cold week ahead, I was in urgent need of repair. John Mark came by within a couple hours and diagnosed the problem–he saw my unit was still under warranty and saved me a great deal of money. Awesome workers and my house is warmed up again just in time for Christmas. Great choice for anyone in East Nashville.

I’m a realtor and have used and referred Cumberland many times in the last six years. I’ve never had a complaint. During a renovation on my home, the technician routed a trunk line in a manner that would not work for the renovation. It was going to be a costly repair and take a couple of days labor to correct. I also felt that I may have been as in error as I did not communicate as thoroughly as I might have. I was worried that the issue may turn contentious. When Blake came out to inspect the work, he immediately saw the problem and without any arm-twisting agreed to correct it. I’m not sure I even had to ask… it was just offered.

A few days later, four guys were out to make it right. Blake’s integrity not only left me feeling good about Cumberland as a business, I also felt little more optimistic about decency in general. You may get a cheaper quote elsewhere but you’ll be hard pressed to find the same principles or integrity of guys like Blake and John Mark.

Cumberland gave me quick but thorough service to diagnose my HVAC issue. William the tech was polite, friendly, knowledgeable, and walked me through in normal language what the issues were. And finally, the price was very fair for the level of service and timeliness provided. Thanks Cumberland Cooling team!

John Mark and Will took great care of us. Very professional and informative. No doubt they earned my future business