Do not use Airtech. They sent me a plumber that did not have the proper tools or parts to do the job. The plumber asked me if I had a pair of needle nosed pliers he needed to work. I gave him my pair.
Then, they charged me for a technician that left my property to get supplies at the full $90 labor rate. They billed me $180 for 35 minutes of work. I told the plumber he was using the wrong toilet seal (wax seal) for my backflow toilet and i had to stop him from installing it. . I had to go purchase the correct seal from a local supplier and give it to the plumber. Incompetent . Unprofessional. Then, after I supplied the seal at my cost, they billed me for an additional $40 for materials. Materials? I supplied them!
I wrote a letter to the owner complaining about the overcharge and he never responded. I did get a call back from a Todd Stansbery and he agreed to remove the $40 materials charge and the $90 labor charge that was for the hour his plumber left the job site to go get materials. Todd told me he would adjust the bill to include a 1 hour minimum charge when the plumber actually worked less than 35 minutes. He ended his conversation with a strong threat to me to never call Airtech again, and hung up on me.
Avoid this company Unethical. based on my experience with them .

January 26, 2022

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