Air Temp of Austin

FYI I offered to delete this one star review if the owner would simply apologize to me for the verbal abuse that I suffered from her technician as well as her rude, disrespectful and unprofessional conduct towards me. She chose not to apologize.
This company has no concept of Goodwill, service after the sale or customer care.
I bought a brand new Carrier air-conditioner/heat pump from Air Temp of Austin about a year ago for about $7000.
The unit is still under warranty and they are refusing to service it citing as the reason: “The way I treated one of their techs”… that was me politely pointing out that they May have stretched the freon line while connecting to the new unit (instead of extending it a few inches) causing a leak which they had to repair.
I pointed this out very politely to the technician who acted like a whiny baby and was offended that I pointed out he had screwed up… the truth hurts!
This company is unprofessional and they are not honoring their PARTS warranty.
They’re saying I need to find another company.
I have found another company in fact I found two other companies one of them told me over the phone what I needed to do to fix my unit… it was just a plugged drain line!
They were all lovey-dovey until I paid for my unit in full….
I would never recommend this company to anyone!!!

Great job !