American Conservation & Air

The professional home performance tasks completed by American Conservation & Air on our house is greatly appreciated! The process of partnering with Austin Energy to weatherize our residence was seamless.

Along with noticing immediate improvements in the cooling of our house, we received a City of Austin weekly electricity usage report stating “Great job! You spent 62% less on electricity this week.” The weatherization updates have already started reducing our utility bill!

The staff, especially Alpha, Luis and Nelson, were friendly, diligent, and informative. I highly recommend using American Conservation & Air for any home efficiency needs!

Kimberlyn

My condo needed quite a bit of work and Kent and his guys took care of business! They were in and out fast and even got me a solid $1500 rebate from the city. Strongly recommend!

PERFECT! Wow, these people know their stuff and they worked non-stop. They were nice and a pleasure to be around. I was very comfortable with them in my home. Local Austin business, family owned, excellent products and service.... what more could one ask?

Nelson, Luis and Ulises were amazing. Punctual, professional and personable. They went above and beyond. Highly recommend.

Alfonso was excellent… fast and efficient
I’d recommend this company to everyone..

These guys were amazing!! They weatherized my home perfectly. My bill has gone down tremendously thanks to them! They were clean, kind, and courteous!

Good customer service and follow up from them. Company really interested on providing the right solution. We are following with them on a final repair. I'll report back on our final overall experience.

One of this company’s technicians just let a clients dog out. Said dog viciously attacked an elderly woman’s old small dog. The technician then yelled at the old woman and talked to her in a threatening manner. I witnessed the entire episode. Shame on this organization for hiring such people.

STAY AWAAAY!!

These guys have no clue what they are doing. Secondly, they do not give a rip about customer service.

Here's what I went through....

March 2014 -- signed up for a maintenance package, they did their annual service on my AC. (Had to call them back because they didn't flush my condenser drain tube)

(June) Beginning of summer---- AC failed. Had to call them for service. Tim came out and told us that our fan motor was failing and that a solenoid had been "fried" He told me that he would call the following day and let me know when the parts were ordered.

Two days later....He never called. After I called them myself, American Conservation dispatched a different technician out and mentioned that the previous tech (Tim) had forgotten to order the parts. He then did his own inspection and said the solenoid was fine and that Tim must have misdiagnosed it. This new tech replaced our fan motor. ($600)

The following day--- We called American Conservation because our AC was still not cooling as it should. The tech that installed our fan motor came back and said everything was fine and that the "second stage was indeed kicking in"

July--- Called American Conservation because our AC has yet to reach below 77 degrees. Just didn't seem right. So Tim was dispatched out. He said that the other tech was wrong and that this "fried" solenoid was indeed still the problem. He came back two days later and replaced it. (Another $300)

Two weeks later---- Something is still not right. Lack of cooling. Tim came back. Said he didn't know what was wrong- that the second stage was not kicking in and that it was short cycling. He said it might be the mother board. He needed to verify with a Lennox rep. Said he would call me when he got ahold of him. NEVER CALLED!!!

One week later----- Finally called a different company. They diagnosed the motherboard, also noticed we were severely low on refrigerant, our wiring was all messed up from American Conservation, and that we were heavily overcharged for the replacement of a fan motor.

Long story short------ DO NOT USE THESE PEOPLE. They will nickel and dime you, then leave you hanging.

We used their services for three years and they have efficiently helped us with out heating and air conditioning needs each time.