ARS/Rescue Rooter Heating Cooling Plumbing Electrical

I contracted a water heater through Lowe's. ARS contacted me within 5 minutes & arrived promptly. The salesman was efficient and personable. The installers called me next day before they arrived. I was impressed with their knowledge and work ethic. Install was seamless and work was quality. I would highly recommend them.

The two gentlemen that showed up today were very professional & knowledgeable! Walked through each step with us to get our AC working again after no AC for 2 LONG days! We signed up for a yearly plan that has lots of important prevention extras that can help us in the future! Great company!

They have a deal for a $69 main clean with camera. I called to schedule my apt because my kitchen sink was backing up, even after a different company came to clean it twice. I explained this to the scheduler and talked about the price deal I saw online.

The guy showed up, told me the price online was only for the sewer line outside. To clean the kitchen sink without a camera it would be $400.

He said I probably have grease caked up. I told him I had already had it cleaned 2x. And that we were vert cautious with putting grease down the sink. When I couldn’t explain the type of snake used or how deep the previous plumbers went, he made me feel less than intelligent.

I asked if we could start with the main sewer line and the $69 special to see if anything was wrong there, he said no. He said had to start with sink and that we had water damage under sink. No service was performed and I asked him to leave.

I called and asked to speak to a manager, explaining the situation. They said they would dispatch a manager, but I have not heard back.

Unreliable on their scheduling. They didn't show up or even called me that they won't show up for two days. And, then on the third try they wanted to come pretty late unannounced when I was not at home. They scheduled someone to come to my house the next day between 9 am and 1 pm and no one showed up neither I received any call. This company is just playing games. Don't waste your time. Now, I doubt their quality of work.

Well, they installed a brand new complete Payne unit just 3 years ago. And it started having issues even last year maintaining the temperature against the thermostat set point. Today got a technician from them who found the system low on Freon. They were going to charge for the Freon saying that the parts were only warranted for a year. In my opinion, that is a rip off. Freon is supposed to be a part of sealed system, and should not just leak within 2-3 years. They said every system leaks, and has to be refilled every year. I happened to have another unit without any issues with Freon leaking over time and specially this soon. So, I would rather pay someone else to come in and charge for the Freon instead of paying them for a brand new system not properly installed.

Service Techs Albert & Richard were very professional and efficient aswell as friendly. No complaints on their service at all.
Quite a different story with the scheduling. Scheduling staff is perhaps the most disorganized I've ever dealt with.

When I called with AC issues, I was initially booked for next day. So I take off work to be available only to be called the next day and told that a tech wouldn't be available until 4 days later. Quite an adjustment in 105 degree heat.

We were struck by lightning 3 nights ago. It fried much of our AC electrical components. Alex, the technician did a great job of slowly replacing burned parts of our AC system.

He was so considerate and careful to explain the extent of the damage and what the plan was to get parts. Extensive damage.

Really compassionate and caring individual. This was very tough, but Alex helped tremendously by explaining what happened and what was damaged.

The worst experience with home repair ever. Run far away!

1. Horrible call center - overbooked, then didn't tell us. We had to call back to find out we were moved out to 5 days later! With no A/C! Also, someone said that they would waive the service fee, but we later found out they had no authority to do that. Also, another person was very rude and basically told me to deal with it.

2. Overworked dispatch - these ladies were nice, but had no idea where techs were, when they were coming, why they were multiple hours past the call window

3. WORST FOR LAST - Unethical/incompetent/ techs - the tech was there for 5 minutes and quoted $2500 for a new compressor. Later that night we got another person to come, and they replaced the capacitor for $100. Everything is now fine. This unethical, incompetence is why I never plan to use Home Depot services again.

Rene Kellogg-Customer Service Manager and Dan Banning-Sr. Tech were awesome in trouble shooting and locating the issue as why my new A/C unit was not blowing air to the downstairs section of the house after I had replace the a/c unit and replaced the air ducts that were damaged by a raccoon in the attic! Rene listened to my concerns after several visits and sent Dan Banning, St. Tech, whom did a thorough inspection of the a/c unit and the newly installed duct and located the problem! He provided his findings to Rene and they developed a plan of action to repair to my satisfaction!! ARS truly does stand by their warranty and customer service pledge. I am so very thankful to Rene and Dan for hearing me out, their concern for my satisfaction, their plan of action to resolve and their professionalism. Thank Rene & Dan! A happy customer, Ernie R.

The lack of communication from the home office to the team is alarming. We were sent the ‘wrong’ team at our first meeting that told us basically everything needs to be changed out. As they were getting ready to leave, there was a lot of time spent on the phone trying to figure out why they were sent, setting up a time to send the ‘comfort’ team and mansplaining. The second team arrived late but thankfully told me that the original quote given to me by the earlier team was irrelevant and that my system was fine.

Main point of contention is that our previous a/c repair man was out and had done a plaster on our unit, your team RIPPED it apart, leaving residue everywhere (did not clean it up) and when they put it back they never patched the work to the original status or apologize for the mess. We will have to get our previous guy out to REPAIR what A/R destroyed.

Overall, I spent a total of three hours waiting for them, listening or waiting for the final verdict.