Faught Service Company

I replaced both HVAC units in my house. As they say, HVAC costs 3rd highest in the line (house, car, HVAC..). Costco Lennox rebate program does not work in Austin.
I reviewed up to 8 contractors (Lennox, Carrier). While Carrier was cheaper, I ended up going with Faught Services. I chose to go with 4 ton and 2 ton X25 Lennox units. Faught Services folks installed well in 2 days and did a great job (finished install today). Attic space work is clean and looks good and the units are doing well.
Many thanks to Brandon and crew for working diligently. Even though not the cheapest option, felt that I got the best value (top of the line systems and extensive work to replace plenums etc). I am impressed with their 3 year labor warranty coverage as well. Hope that these systems will last for long time. It seems like best time to replace HVAC during winter

We had Faught Service Company replace our ancient HVAC system - after getting some quotes, their prices were very good. We also really liked Brandon, who’s clearly very knowledge; I’d read about things like duct leakage, air exchange, thermostat options etc and he helped us understand which factors matter in our house. The crew who did the actual installation were also excellent - polite, professional, careful to protect the floors as they moved heavy HVAC equipment, and they left the house immaculate.

Incredibly responsive and great customer service! Faught Service Company really know their stuff and did a great job helping us understand the different tradeoffs of all the options.

At the time that the unit was installed, we didn't yet have internet service, but once we set it up, Brandon was kind enough to come back and help us configure our new thermostat.

We really appreciated how flexible these guys were with our options and how quick they were to answer questions and get the new unit installed. Highly recommend!

I have been using Faught for years to service my existing A/C and had been very pleased with their service. This spring it was time to replace the 24 year old unit. I ended up using Faught again for installing a new unit and could not be more pleased with the experience. I had never before purchased a new central A/C so I did a lot of research and had lots of questions. My sales rep Brandon Faught spent over an hour patiently listening to, and answering all my questions. Once I made the purchase decision, Brandon told me in detail what would happen next and when. Everything happened exactly as he said it would. I have a great new A/C system which is far quieter than the old one and I got it at a good price.

These guys are amazing! Focused, professional, and detail-oriented, their work is clearly high-quality. We had to replace our entire HVAC system and with an investment like that you want to make sure you are in capable hands. The guys at Faught explained everything clearly and carefully, gave us options and recommendations, and helped us to get the most rebates possible from manufacturers and the city rebate programs. The workers who came into our house over the course of the replacement were courteous and professional at all times and were super-careful about protecting our floors and other belongings. I would absolutely work with them again.

My eleven year old AC& Heating system totally broke down in a possible way along with its ducting network. I purchased a brand new complete HVAC system and heating system from Faught AC Servicing Company.
Besides installing the two systems, Faught also customized the complex ducting network to improve the efficiency of the whole systems.
From the beginning of the project, purchasing, installation of the equipment to the completion etc... Faught Co. explained clearly every step of the project.
From the owners, managers, business staff, to technical crews, they are knowledgeable, pleasant to work with, courteous and friendly. Especially the technical crews, they are competent, thorough and focused to details. They showed their respect to my property using shoe covers, cover our wood stairs, carpet floor with appropriate coverage. They always used face masks and followed closely the government guidelines to prevent any health risks of Covit-19. disaster.
We are completely satisfied with Faught AC Servicing Company in all aspects. The equipment price was fair and the service we received was outstanding. We cannot expect anything more.
We highly recommend without reservation Faught Air Conditioning Service Company to prospective customers.

I called Faught Service Company when my A/C wasn't cooling properly and they were able to make it to my house within 2 hours. My A/C had reached the end of it's life and a leak was discovered in the evaporator coil so I opted to replace the entire system. Faught was able to get me on their replacement schedule very quickly so my family and I could enjoy the great indoors again. They also filled out my Lennox and City paperwork for me so I could receive my rebates promptly. Thank you Faught Service Company for your promptness, professionalism, knowledge and exceptional customer service. You made this hot mama cool again!

Our 23 year old Lennox was working fine, but we knew it was just a matter of time before it passed away, and we didn't want that time to be mid august, so we decided to get some replacement estimates. We contacted a number of service companies and most were pushing Carrier or Trane as replacements. Brandon Faught came to our house the next day for an estimate, he recommended Lennox, but I never felt pressured either way. Why change what's been working so well, for so long, we wanted a more energy efficient model. So we went with the Lennox Elite series, an upgrade from what we had, with the variable speed blower and the E30 icomfort wifi/Alexa friendly thermostat. We could not be happier. It is so quiet when running. Brandon was pleasure to work with, answering all of my questions, and there were a lot of them, even late at night. His install team were prompt, clean, efficient and a pleasure to work with as well. They protected the flooring, answered all of my questions, and vacuumed up when they were done. All completed within 6 hours after arriving. That included blowing in more insulation to bring it up to code. It was nice not having to find another company to add insulation. Brandon even gave me a tutorial on using the new E30 thermostat, when the install was complete. We will also be switching to Faught Services for our ongoing yearly service calls. I highly recommend
Faught Services when considering your home AC replacement.
Mark M

Faught Service Company replaced my two old HVAC systems with two Lennox CX21 systems and did a terrific job. To summarize the review: Great price, Great customer service, Highly knowledge, and Superb craftsmanship. I highly recommend this company.

Community Recommendation
My next door neighbor used Faught on their house a few years ago and provided them with great service and superior craftsmanship which ultimately was one of the major reasons for us chosing Faught.

Good Price
While not the cheapest service, Faught's bid was the best price among the 8 bids we received in Austin area. His first bid on the Lennox CX21 system was the best value for one of the highest efficient systems currently on the market. Additionally, Faught offers one of the longest labor warranties in the area as part of his standard offer. (3 years standard versus 1 to 2 years from other companies)

Knowledgeable
Brandon Faught was highly knowledgeable on all things HVAC. He was able to provide detailed explanations on various HVAC systems, the Austin energy program/rebates, and spoke to the specific needs and limitations of my house. Additionally, he was able to provide a depth of experience which provided insight to my HVAC problems and offered practical solutions to address my concerns.

Great Customer Service
On the estimate, Brandon spent over an hour and half checking my old systems, taking measurements, evaluating current issues, and answering my questions. Additionally, he provided great customer service before, during, and after the installation. We felt like we got the white glove treatment through the whole experience. Brandon shepherded us through the financing process which was very efficient and painless. He additionally was present when his crew started, following up after the first day to give us an update on the installation and answer my questions. He also provided me a detailed walk through of the new system the next day once finished.

Great Craftsmanship
My house had some major issues on the HVAC plumbing which caused water damage to my ceiling and electrical/wiring issues. Faught and his team fixed it all. Faught and his team reconfigured the plumbing for the HVAC so that the system drains properly. Additionally, his team installed the necessary redundant safety systems to ensure that water would not leak from my ceiling ever again (at least from the HVAC).

Faught was also the only HVAC company which addressed the issue of my prior system having different sized return and supply plenums compared to my furnace and evaporator coil size, His team rebuilt and properly sized the plenums to my new systems' specifications.

Lastly, we had another AC company rerun a new thermostat wire to the outside compressor unit which had been done improperly because they did not shield the wire on the outside of my house against the elements. Faught's team replaced all the wiring to the outside units to make sure it was weather-proofed and protected. Overall, my system looks professionally done and is a (surprisingly) pleasure to look at from the outside.

To state again, I highly recommend Brandon Faught and his crew.

Our AC went out recently (on a Sunday naturally) called Faught Service Company (been a customer for years) and needed to replace our outdoor unit ‘05 & indoor unit ‘93. We had planned on being pro-active by replacing the entire system this coming February. Bottom line, they were absolutely awesome! Customer service (Bonnie Faught), sales (Brandon Faught) and Service techs (Robert & Daniel) we’re off the charts good. Price was very fair...even Don Faught (owner) came by to check on things. We’ve all got choices when it comes to our AC/Heating needs...I can tell you from our perspective, Faught delivered the goods. ~ Lifetime Customer