Grainger Industrial Supply

I walked in with a list of items needed for a brand new store opened on SOCO and I can safely say this was one of the most refreshing, over-the- top stellar customer service experiences I’ve seen in decades. And I’m in customer service. Thank you & I’ll be back.

AJ behind the counter was very knowledgeable and helped me find an obscure capacitor. Also very personable Give the guy a raise. Bob Carwell

Britt Was super knowledgeable and patient with my order. girl is on top of it in there and it shows.

Brittany was great, vs having to work with a call center that gave me run around twice in one week

Had an online order for curbside pickup and I was greeted by Brit in a timely manner, she was very friendly and helpful. She made my first time at this location a great experience. Thank you again Brit- You Rock

I walked into the Grainger office in South Austin today and was greeted by the amazing Ms. Britt! She blew me away with her attitude, enthusiasm and cheer. Britt is a ROCK STAR! Just one of those people with a heart for service. Wish I could hire her away from Grainger😉 Sean Lambert-Moorespeed

Britt was amazing. Very helpful even when I needed to add to my order at the last minute. I’ll always use Grainger whenever I can.

Their system is set up so you can’t call your store, no matter what. I’m gonna convince my boss to quit using them. If y’all read this: make yourselves accessible to your customers or you won’t last very long in this business. When you’re trying to get a hold of someone right before closing and you only connect to a national call center, it’s beyond infuriating. I’m saved so I’ll spare you the foul language and just say, good day.

Upon arrival met at door to control people in store.great ! Personally freindly,attentive,extremely helpful.didnt have exactly what I needed but had good replacement product with accessories. Unfortunately not in store ordered, 2-3 day wait.overall great service, people.great business overall.

Absolutely terrible! We used to buy quite a bit fron Grainger since we could call the local store and verify they have it before driving over. Like most ppl, I called needing a part ASAP. before someone with this specific location would answer, and tell me in 3 minutes if they had the part. Evidently, all the numbers now go to a CALL CENTER, where they don't have a clue. I told part not available, by first person, they would have to special order it and one month out by second rep, then after 2 more transfers finally got a lady who somewhat cared. Told her I needed to drive to the store and pick it up within the hour. She evidently could NOT search for ANYTHING until I gave her my name, co name, address, phone, & 4 other questions to set up an account I did not need or want... We power through this & she finally comes back, we have it at the Austin locations. So, while on the phone I start flying that way. After another hold, she said "we can have it to you in a week shipped from our Chicago location." We went round & I delicately explained again as I've been up front with her the whole time.... I need it TODAY. Couldn't do it. I wasted 28 minutes on the phone dealing with this non-sense. Ended up ordering the part from A**zon for half the price & prime had it here the next day. Epic Fail, Grainger. A**zon for us going forward!