Johnstone Supply Austin

The grand opening was horrible.the food I don't even have the woods.are company spends lots of money here also.the portion look like some homeless shelters gives out .very little

This is the best hvac supply house in Austin. I love doing business here. Excellent employees. Ben is the man. Pat should buy him a lunch. Pat is awesome! Rad is very a great customer service oriented guy. Chris is very helpful. Great staff. I will continue to do business here!

I've always had good service from these guys, I go there when they don't have a line of people to attend. I have questions and they have good answers, helpful, courteous. You do have to understand, they do business to the public, but can only sell at retail price. If your a/c needs a part and you can't wait for 3-4 days from amazon, this is your place.

I received great customer service from James McClelland at Johnstone Supply. He helped me find the right parts I needed and helped me save money by replacing only what I needed to. He took the time to make sure I understood the return policy so there would be no surprises if I had issues with the parts. He went through the connections I needed which helped a lot when I got home and took everything apart. All of the replacement parts worked perfectly and we were back up and running within hours instead of waiting on a service appointment and a parts run. This helped me save hundreds of dollars. I definitely recommend Johnstone Supply Company.

They definitely stick it to you if you're the general public. Charged me $85 for a part I could have bought off of amazon and delivered same day for $37. This is the second time this has happened. A couple of years ago they charged me $46 for the same part I could have purchased on amazon for $15 with free shipping. I hate feeling like I've been ripped off. And they have done it to me twice.

They are friendly but incompetent. I ask them to email me quotes of equipment for my boss to approve before buying. They always take down my information and say they will send it out in a hour or so but never do. Its like do you want my money at all. Am trying to spend thousand of dollars at your place and you cant even email me a Quot. I would not use them other than my employer is a tax free account with them, because we are part of a state agency.

Open on Saturday and sells parts to the general public.

The quality made-in-usa Amrad capacitor I got from them cost about $55, compared to about $43 direct from Amrad (including 2-day shipping). To me, that's reasonable, considering I was able to get it right now and on a Saturday.

Extremely rude parts counter. I called to verify they had my parts in stock and the employee "assisting" me could not have been more condescending and rude. I was going to spend no less than $400.00 at your store this afternoon. You just lost a future customer. Taking my money elswhere.

Not a good customer experience.
Was there for a motor to buy in scorching summer
But they refuse to sell an electrical item.
Why a contractor license for electric item?

I went to buy a capacitor. On Amazon they run about $12-15. As a retail customer they marked it up an extra $100 +, total of $129.99. That is robbery. Be aware.