Quality Living Services (QLS) HVAC

Everything with the service visit went very smoothly so I hate to be giving this review. This review is because of the follow up after because after they left the AC would not shut off. The visit cost $120 and the service rendered was to change the capacitor, which took about five minutes. They charge $300 more to change this capacitor. Because I was, not familiar with what normal charges would be for this service I of course approved it. After they left, I called the company I had originally wanted to use but they were unavailable. I asked them how much they would charge for replacing the capacitor and they said it would be a total of $287. That’s a big enough difference to be concerned that I just got ripped off. So I called back quality living services to ask about the pricing and I said was the service called not supposed to be part of the labor charges because that would’ve made complete sense on how much I just paid. But she explained no $300 was the parts and labor and then $120 is the flat service fee, even though they were at the house for less than 30 minutes. I asked if I could speak to the service manager and she explained kindly that he was in a meeting but he would give me a call back in the afternoon. Nobody called me back in the afternoon, and as my AC stayed on the entire day and could not regulate temperature. I called back the following day and left a message explaining that that I was disappointed that nobody called me back and I would like somebody to acknowledge me. Again the following day nobody has called me back and I don’t expect to anymore which is why I’m leaving the review. I should’ve gone with who I was referred to the first time because that feels like a more honest company.

The repairmen called to ask if they could come earlier (thanks!). These two men are friendly, have good communication, and are very skilled. They let us ask a lot of questions and watch while they diagnosed the problem (we're curious). One of them showed us the cost before they began the work; he realized we were under warranty for the part.

We like QLS; they are consistent in service and they are honest and never gouge you. Good people, good owner, good results.

I got a good deal many years ago on a new A/C system from QLS, and have used them for annual HVAC checkups since. A good business with great responsiveness and honest and fair service. The A/C is still going strong and our electric bill has always been DRAMATICALLY lower!

QLS is always responsive, friendly, knowledgeable and professional. I'm happy to know exactly who to call whenever I need AC service. Alex was a great technician - all the techs are super helpful and accommodating.

I've used this company twice. From scheduling to service techs they are on task, on time and somehow the solutions fit in my budget. Great people!
Vanessa is a pro at scheduling.
Alex fixed my condensate line last year.
This year's AC maintenance showed I needed a component replaced and Luis handled that with ease. When another issue popped up he came back and fixed that too.
Nice guys, professional and honest. Can't ask for more than that!

I was referred to this company by someone I know and the only positive is that the next day a tech was at my home. I asked for just an estimate on what it might cost to fix my AC problem. The man was not very professional. He asked to use my restroom after only being in my home for 10 mins. He also told me 3 different times what the problem could me and then changed his mind. He was asking me personal questions which were not anything to do with the AC and after the fact he tried to charge me for labor even though nothing was fixed and no work was done. Agian only supposed to be an estimate. I asked if he did anything or fixed anything he said no, so I asked what the labor is for, I did not approve it. He said we don't come out for free, which I said thats what the service charge is for. He said I could deal with the office then and I have called a couple times no luck. I have yet to recieve my estimate and no one has called to discuss the charges. So I do not recommend. It's been a week since the tech came and if I would have waited for my estimate and his misdiagnosis I would have been suffering in a hot house. I have since already got someone else who came out right away gave a correct diagnosis and fixed the problem.

Alex did a great job, both clearing our drainage line and also resetting our electrical connections so that the blower would keep working.

I was quoted at a rate for inspection, service and trouble shooting for my HVAC and was charged almost double. If customers are being charged more than they agreed to, this is not right and needs to be fixed.

We reached out to them twice this week about AC issues and heard nothing back, not even an acknowledgment. We’ve been past customers too. Disappointing.

I am grateful for Alex, who figured out how to balance the air flow on the lower floor. The NE side of the house was 4 degrees cooler than the SW side (and the reverse happens in summer). He adjusted the system and now we wait to see how it ended up.