Totally Cool Heating & Air

We knew our AC was on its last leg and wanted to handle it before summer. Looking into rebates, I discovered that we could finance at 0% for TEN YEARS if we did a few more home performance improvements. Totally Cool was one of Austin Energy's approved contractors and they made the whole process smooth as butter. Really excellent communication, quick and responsive about questions, and went above and beyond to resolve a concern. Now we have a new system with better home performance and monthly payment under $90 with no interest. They earned their name and I highly recommend them.

We just purchased two AC units and thermostats from Totally Cool. They came highly recommended and they did not disappoint! Their service from the service call with Jeff through installation with the rest of the crew was outstanding. We had questions about the units, etc. and Shelly was great to work with too. The whole group was very knowledgeable and friendly, and we could not be happier that we used them. I highly recommend Totally Cool for any AC or heating need you may have.

Totally Cool is the most outstanding heating and AC service I have ever used. They really go the extra mile to make sure the job is done right. You won't be sorry to choose them for all of your heating and AC needs.

Once again, Totally Cool responded quickly to my call for help in 100 degree weather! Shelly sent Anthony M out and he knew exactly how to troubleshoot my aging AC unit at a very reasonable price and my house is cool and comfortable now! I am so thankful and feel like their honesty and reliability is bar-none.

(previous post and 4 stars) Totally Cool cane out in 2020 to weatherize my house and thank god they did because the following year we had SnowVID and I like to think that what they did was like a warm blanket. :)

I mainly wanted to talk about how Shelly is the perfect example of superior customer service. The smart thermostat (Sensi) that the City of Austin suggested they install ended up failing in the hottest part of 2022 and they responded very quickly to save the day.

Solutions are their strong suit and quality is a top priority and I appreciate it! I’m happy to call them my HVAC contractor from here on out!

Totally Cool did a GREAT job installing new air conditioner ducts and also insulation at my home. I highly recommend them to anyone who is looking to have this type of work done.

Headline: I'm going to use Totally Cool for all my AC work going forward. They came recommended, and I cannot recommend them enough. Shelley, Jeff, Antony, Mark and team have gone above and beyond, both with helping us keep our existing HVAC system bandaid-ed temporarily and with design, installation, and fine-tuning of a new top-of-the-line system. Their workmanship is top-notch and my wife and I really appreciate how stress-free the process has been with them. Highly recommend

Almost two decades ago we purchased a new AC unit from this company. We needed a maintenance check on this system so it was good to know they were still in business.

This company has great inventory - needed equipment + supplies for on the job sites. Jeff was the technician who showed up. He gave us a through explanation of what was going on with our system - what the job covered + guarantees/warranties, etc. Jeff was very knowledgeable, experienced + did quality work.
I appreciated him explaining the process as well as providing us with a few tips to help us maintain our system. a great company that I would highly recommend this company to anyone who is having issues with their AC/heating unit(s).

Wonderful experience with this company. Everyone we worked with was helpful, patient and kind - dealt with our 1 million questions with grace, handled all the warranties and rebates and loans through Austin Energy - would recommend them to absolutely anyone.

I guess the experience varies a lot by technician assigned to you. Mine did a ver poor job cleaning the condenser, and I was charged for 1lb of freon without being told about it, guy came, did the poor cleaning and said he “added” 1lb of freon, without telling me in advance I get $89 added to the visit because of that, seemed scammy nit to let me know they were going to do that, specially since I didn’t have cooling problem and would like to be present for that, to make sure something is actually added. I complained via email and the guy came back to tell me if I wanted that lb taken out, but the problem is I don’t even know if it was really added after the fishy approach they took.

Maybe if you have an issue they are great, but for regular maintenance in my area I do not recommend them, as a matter of fact, I would recommend against them.

Was absolute floored by Totally Cool's level of service. Shelley was quick to respond every time I reached out and always very helpful in her responses - she made the scheduling, payment, and rebate a breeze. Mark was beyond knowledgeable and took his time to figure out a game-plan that would be best for the house as it was built in 1972 and needed a complete gut of existing, relocation, and install of new system. Mark also never stopped checking in on the project from start to finish - he ensured it was being installed accurately and professionally by his team. The class didn't stop there as the entire installation crew was always on time and professional. My gf and I both work from home and they were as polite as possible and so respectful. I collected four quotes for this project and Totally cool was very competitive and fair with their pricing. Will personally recommend this company to anybody in the market.