AC Express

Hire them, seriously. They are quick, efficient, friendly and affordable. I had to replace my unit very unexpectedly last year, they came right out and took care of it. Since then they have maintained it once and came out again today when I was having issues with my drainage tube and fixed it all up for free. You want a reliable folks when it comes to your A/C and these guys are it!

These guys are fantastic. They were the only ones able to come on the same day to get my AC back on track, they were also punctual and friendly. In terms of price, I would not be able to say if they are competitive or not, as they found the issue straightforward to fix and did not charge anything which is downright exceptional, to say the least. The grid of one of my external unit had been damaged by a fallen tree branch - after bending it back to place to allow the system to run they came back a couple of weeks later with a replacement found on an older unit and fixed mine with it. Really amazing customer experience, these guys are my go-to for AC problems and I recommend them to anyone having to deal with such issues.

First experience: They sold and installed a new HVAC in my home. Good product, poor installation. They had to come back twice to get it right. I needed a check up/ service and they set an appointment and then when they no-showed they said it had been crossed off by someone in the office. They did make it the next day though. I set a time for service on another house and traveled to meet them at the appointment time. When they were 15 minutes late I called and got a sob story that the truck had a blow out.... funny that they didn't call me to let me know. They tried to schedule for 3 days out. I told them to skip it. I will find another company and I suggest you do so also.

Called them on a Saturday because there was a burning plastic smell coming from the vent. Michael was very helpful over the phone and first walked me through some troubleshooting steps. When realizing an onsite inspection was needed, he arrived that same day and then came back out on Monday (they even offered Sunday) to replace the old/original furnace. Great customer experience.

We love this company! They are always so prompt and go the extra mile! Thank you so much for the great service!!!

Called them at 12pm, and were at my house in an hour. Diagnosed the repair and replaced the part. Cold air! Unbelievable!

They are helpful and honest about what you need to keep your system working. They were the most reasonably priced for the system needs and repaired the unit very quickly!

Our AC broke down over a weekend during one of those 105+ days. Called multiple 'emergency 24*7' places on a Sunday only to have them schedule appointments 3 - 5 days out. These guys were the only ones who actually assured us that they will try and get to us as soon as possible Monday morning. And they did. Once here, they quickly diagnosed the issue, made recommendation to replace, had a replacement on hand, installed it and were all done within 1.5 hours. We had the house cooling down again from the 89/90 it had touched. We appreciated the responsiveness and professionalism demonstrated by AC express...Highly recommend.

I'm not usually inclined to write reviews but these folks at AC Express are incredible. The Woman who takes the calls was pleasant and polite, the guy who serviced our AC did a lot of work for a very reasonable price (so reasonable we were eager to tip him well) We used them because they were local and they Didn't disappoint: arrived early, were very transparent and friendly and after dealing with several other AC folks who refused to do certain work or who immediately tried to upsell us, it was a relief to deal with good honest folks who know their stuff. Would enthusiastically recommend ... especially for anyone in Cedar Park / Brushy Creek/ Round Rock

Don’t care about saving Clients money. Very “don’t care” attitude toward Customers because of market conditions. Austin Energy does not have this company listed on their rebates website because they have not applied so I cannot get an approximate $600/- rebate! When I asked them to get on their list their response was that the owner is not interested in doing that. No other explanation at all. Quite sad. Per Austin Energy it taken them only two weeks to get I that list and give then 90 days to do so but because of excessive demand they are taking advantage of the temporary market situation.

Alex, the Office Manager told me that the owner is not interested in getting on the Austin Energy Contractor list. Not sure what they have to hide?

Michael and Robert installed a BOSCH condenser, Goodman furnace and Aspen Evaporator coil today. They seemed competent. It seems to be working so far.

Go look at the Contractors on the Austin Energy website if you want a rebate. I wish I had done this before contracting to AC Express.