Air Heat North Texas

Hands down the best customer service that I have received for repair/mechanical work. This team has bent over backwards for me as my storefront dealt with urgent cooling issues at the peak of Texas summer. They are very communicative, patient, and truly go the extra mile. They possess a supreme understanding of HVACs, and within the context of restaurant operations. It is beyond clear that customer service and delight is one of their core values as a company.

As a small business owner, it can be hard to come by partners who truly want you to succeed - I am very happy to have crossed paths with Air Het North Texas and will maintain my partnership for many years to come,.

Last year in the middle of the pandemic our AC went out in the middle of the summer. It's Texas, right!? The staff was great at helping me come up with an affordable solution and plan. While we worked through that, they came out and installed some window units to help cool enough rooms down that we would be comfortable to stay in the house.

Fast forward one-year. Sometimes things break. A capacitor died on a Friday after 5 PM and I was able to call their team and they quickly had someone come out and fix what we needed. Jeff came out and worked through all the issues, got a temp fix until they got the exact part. Jeff followed up the next day to ensure things were working and then the team came out finished the repairs the next morning. I appreciate that they stayed on it until it was done and done correctly. Highly recommend this company the people who are the backbone of service.

Called for an estimate on a new system. I had two other companies quote me and air heat was the third one. Their price was not the cheapest one. Right in the middle to be exact. The techs that they sent out were professional and very mindful of what I wanted and needed. They did not try to sell me anything I did not need and they offered the best bang for my buck. Install was done a week later as I requested. And it only took the guys 6 hours to change out the whole thing! Plus my new system saves me money and it’s working twice as good as my old system. Air Heat North Texas is now my go to for A/C service! Thank you guys!

Air Heat North Texas replaced my old air conditioner and furnace in early August 2021. They provided prompt and professional service with no sales pressure or gimmicks. Pricing was competitve. The installers showed up on time and did a first rate job. If you are looking for an A/C contractor, I would recommend them!

It was peak summer in TX (in July 2018) when my tenants called me to say that 1 of the 2 A/C units in my town home 'froze' and wouldn't blow cold air. I was out of town so I authorized my tenants to contact any A/C repair company.
They contacted Air Heat North TX and told me that they had a technician who was available immediately. Little did I know that the repair guy they sent was inexperienced. When a A/C unit 'freezes', the first thing to check is if the AC filter is clogged. But, this guy did all other tests in the name of 'diagnostics' before eventually saying that everything was fine and the AC froze because of a clogged filter. He replaced the filter and charged be $239 ($89 trip fee + 2 hrs labor @ $75 per hour).

3 weeks later, the same AC unit 'froze' again. My tenants called me and since Air Heat North TX had just repaired it, we decided to call them back again. We were told that there would be no charges for the visit.
The same technician came again and he started performing the usual diagnostics again. All diagnostics tested OK and for the next 1.5 hours he was on the phone with a senior technician going over various things. I realized that the technician lacked experience beyond basic troubleshooting. After almost 2 hours and no where close to finding the issue, I asked him about the damper that was in use at the town home. It was only at this point that he realized a damper existed and I was now 100% sure that the technician lacked any experience. He left and a couple of days later the owner called my tenant to say that changing the damper was an option and would cost $600 but he wouldn't guarantee that the issue will be resolved. Since, the AC unit typically started working after the defrost and we had the other working unit, we decided not to change the damper motor.

After we declined, we were shocked to receive another bill for $239 even though they hadn't found the issue. We then went with another AC repair guy who found out the real issue in less than 30 minutes.

Amazing company!! Dean and his team are trying to change this industry in a positive way. We had no luck having a company drive to our home on a Saturday to give us an estimate and diagnose what was wrong with our heat till we found Air Heat North Texas. We decided to have our entire outdoor unit replaced with them. They were straight forward, kept us in the loop with what was going on and did not leave till the job was done! I would highly recommend this company to anyone needing service or equipment replacement. Also, they are Nest certified technicians which came in helpful.

The tech arrived on time and was very courteous. He explained everything as he was doing the job. He actually took the top off the outside unit and gave it a thorough cleaning. He explained this should be done by all techs. I explained this was the first time I have had this done. I have used A1 Air in the past and all they want to do is sell you a new unit. I am thoroughly impressed and will use this company for the foreseeable future. The tech represents his company well. It is refreshing to see.

Can I just say... Yikes? My hvac unit stopped running one day. It took 6+ separate trips to fix the issue (they left each trip saying it was "fixed"... Let's hope it stays that way). Four of the times they came here they said they would not charge for the costs of the parts and the labor (because all that they had done so far did NOT fix the issue permanently), only to be charged everything at the last visit (and given a "discount" on labor that may or may not have been necessary). They did not give me an estimate of the costs at that final visit before they started working. They told me prior they would only be charging for that piece that needed to be replaced in the last visit. I thought they had great customer service at the beginning, but they apparently do not keep promises. I would have given a higher rating if they had been upfront and honest about the costs. This is the first and will be the last time I use them. Tried them because of the great Google reviews, but got a lackluster experience.

It was getting very cold and we were having a problem with the heater on our newly installed HVAC system. The original installer came out and told me that I needed to replace my Nest thermostat with something other than Nest. I instead contacted Nest directly and they provided me with a Nest Pro in my area. I am really happy they did. Nathan and his assistant were able to come the next morning and took mere minutes to diagnose the problem as a bad disconnect. They were able to have a new one installed within the hour and we have had no problems since. I have loved Nest and now I love AirHeat North Texas.

I am so grateful for Air Heat North Texas! We bought our three year old home last year and immediately noticed problems cooling the 2nd story. We had three different companies sent out by our home warranty company, all of which identified different problems and never made necessary repairs. After our home warranty expired, we called a fourth HVAC company found on The Good Contractors list. They too claimed a different problem and gave us an insanely high quote for repairs. I was referred to AHNT by our realtor. They sent Zach out within 24 hours. He was thorough and so helpful! He identified the problem, showed me the parts needed and made the necessary repairs for a fraction of the quote I'd received from previous contractors. I did not feel at all mislead and I'm confident in their work. I highly recommend these guys! They're honest and know the profession.