Town East Heating & Air Conditioning

We have a service contract with this place, called last week to say our unit is not cooling, was promised a service call Friday. Technician arrived said all animals needed to be put up and was less than friendly, probably having a bad day. Reported problem to office, was told a tech would be there Monday, no show, follow up call Tuesday, Jason said they were very busy and maybe Wed, but no promises and maybe we would like to find another provider. My comment was "then why do we have a contract with you?" Jason said he was having trouble keeping up with his calls. No show, no call today.

Truck 558 drive like an absolute jackass. He probably needs to be fired for his complete lack of safety on the roads and handed a few tickets. Absolutely moronic that somebody would drive in such a manner in a company vehicle, with easily identifiable company name and vehicle number.

Town East has been maintaining our 20 years old AC and 30 years old furnace for the past 20 years, which we wanted to replace for a more efficient system. Kirby from Town East gave us a competitive quote on a Carrier system. Town East did a good job on the installation, arriving on time, Kirby did an outstanding job making sure that everything is installed correctly and the crew also checked the attic ducts and fixed/replaced any leaks and anything loose, and finally checked that the system works correctly with the new thermostat. Kirby did not try to upsell equipment not necessary, but was more than happy to quote/install if asked/requested. New HVAC system has been running great for the last month, we are very happy.

I reached out to Town East and Kirby to replace the old ducts and plenums on one of our attic systems. He had saved the day a few years ago when another HVAC vendor botched the installation of our new heat pump so I felt very comfortable reaching out to him again for this job.

Once again, Kirby and his crew did an excellent job. He gave us an accurate assessment of the system and provided a competitive quote for the scope of the work. We talked through our options for improving the air flow to our kids' bedrooms and came up with a solution that solved the issue. The air flow, quality and temperature are much better now throughout the house.

The next time I need work on our HVAC systems, I will definitely rely on Town East and Kirby to do a quality job at a fair price.

Kirby was excellent and very professional. He did an outstanding job, very satisfied with the outcome. I would absolutely recommend this business for all your Heating and A/C needs, and will definitely use them in the future.

I've been a customer for 10 years, and this is the most honest, hard-working group of people I ever met. The service is fast and reasonably priced. I would give more stars if I could.

BEWARE!!!!
I have used Town East for many years for my home and businesses, and I am so disappointed in them. They came out to service my business, sent a tech that had no idea what he was doing, and then charged me over $500 for the service call and said that it would require two men a full day to clean and repair a 3 year old air conditioner for an additional $1700.
Then, they jacked me around for over 3 weeks, finally telling me they did not want to do the job.
I called another company and they had the unit cleaned and running perfectly for $350 the next day.
This company is no longer reputable and i wonder how much of the thousands of dollars worth of work they have done for me has been unnecessary!

Purchased 6 new Carrier Units for our New building with Town East. Total of about 70 tons. Building your own building is no small feat and I can just saw "wow" when it comes to the level of professionalism and workmanship quality with Town East. Perry, Jeff and just the entire Town East team is amazing.

When we started this project were were quite concerned after hearing from others on the fights between roofers and HVAC companies on who to blame for any leaks. It's some what unavoidable as there are so many contractors involved in new construction so right from the get go we tackled this up front and made sure that the roofers and Town East had good communication and they did a fantastic job. Did we have leaks? Yup. Who's fault was it? The Electricians!

Throughout the entire processes Town East was not only on top of everything but did everything with a smile and absolute grace.

If you are doing anything commercial pick these guys. Find and call me if you want tips on the whole process.

I had this company send an associate to my work place to check a simple wall mounted air conditioning unit. The associate was very unprofessional and after a brief inspection proceeded to constantly curse and complain. He stated that he would take the unit apart but he did not want to break anything so instead he performed a mediocre cleaning of the unit and stated that was all he could do. The incompetence and lack of motivation from the employee was staggering. He basicly gave up on the job before it began. The only positive thing I can say is he did clean up after himself. I recommend to never use this company for your air conditioning needs.

We are thoroughly pleased with the work provided by Town East. Not only did they communicate in a timely manner, they performed complicated replacements very efficiently. We couldn't be more satisfied with the work and will continue to use their services in the future.