Wilson Heating, Air & Plumbing, now part of A-Star Air Conditioning & Plumbing

Scheduled a plumbing appt for Thurs. Entire day went by with no tech. Received a call late in day from dispatch asking if we could reschedule for Friday. We selected the morning window (8-noon). It’s 4:30 pm now. We have called in several times today to get updates. Really rough customer service.

We just cut bait and scheduled another plumber.

Our heat went out and He was here the next day early. Diagnosed the problem, got it working partially while the part was ordered, and was back the next day to install it. Price was very fair. I had thought it was going to be very expensive, but, as always, every time we have used Wilson's over the last 15 years, they have always been fair, and honest. Even noticed something on our new system (installed before we bought our new house) was missing, it was a dust cover that they used tape over, Art and his son in law replaced it without question. They did not leave until they completely checked everything out, and that was a fast process also

I have used Wilson for heating, AC and Plumbing since 2008. I have always been pleased with the service they provide. Today my upstairs thermostat went bad and Jimmy Collazo replaced it with no charge to me. I like Wilson for many reasons: they always come to fix a problem very promptly- many times the same day! They send service men who are friendly, knowledgeable, and clean cut and they stand behind their products- like they did today.
I recommend Wilson for your heating, air conditioning, and plumbing needs.

Wilson SVC Air Conditioning service is incredible. We had a new unit installed in May of 2012. Very professional installation and very honest guys to work with. We sold our home in August of 2012 and needed service to our other AC unit. Eric Wilson answered my call personally at 8pm and had one of his guys at my house at 9am the next morning and serviced our AC and got it back up to speed with some basic cleaning. The service technician performed this service to us at no charge. A complete courtesy service to thank us for our business just two months earlier. That is unheard of! I would strongly recommend this company for all of you AC needs, they will treat you right and take care of any problems you may have.

We have used Wilson for years -- primarily for heating and air. Then I called Wilson for a plumbing problem and found that they had to redo the work of another plumber in order to fix my problem. So now they are our primary plumbers, too. Price is always reasonable, the response time is very fast, and the technicians always inspire trust. Highly recommended -- in fact I have recommend Wilson to friends who have also had good experiences. I never expect to hire anyone to redo Wilson's work.

Wilson installed a new system for 2 floors in past 2 years. Spent major bucks. Now I have what appears to be black mold covering the ceiling outlets both upstairs and down. Their technician came out and after several minutes advised he needed a "second opinion". He's never called back. Meanwhile, I scheduled a plumber to come and repair a faucet outside. I waited all day- he never called or showed. Mr. Wilson advised that his wife had forgotten to write down the appointment. They never called to apologize. I've had it!

We have used Wilson since they started many years ago. They handle all of our plumbing, air conditioning and heating work. We had our A/C and heating units replaced about three years ago with the inside units moved into the attic. All their work has been done in a very timely and professional manner. We would highly recommend this company to anyone. Their service personnel, telephone contact (office) people and top management are very knowledgeable of our needs. We appreciate the manner in which they have always handled our A/C and plumbing needs.

**BEWARE** WILSON WILL NOT HONOR THEIR WARRANTY AGREEMENT**
We used Wilson to install our new HVAC system and 6 yrs ago and thought they were great. We even used them annually as our maintenance and check-up w/ no issues...but you really find out about a company when a actual problem comes up.
Our AC stopped working Saturday night about 7pm. We called Wilson's 24/7 number more than once and got no answer - Never a call back or anything! We had to use another provider to repair our unit because it was a 100 degrees and Wilson was MIA! We called Monday to find out why we never got a call and get a refund for the out of pocket cost from the other provider, since we had a 10 yr "Gold Warranty" that was supposed to cover all parts, labor etc. We have met all terms and conditions. The manager Carrie was rude to my wife when she called and was rude to me when I called. They basically told me sorry we left you high and dry w/ 2 small kids in a house w/ no AC in the summer time. That's the customer service you can expect from Wilson

Stay away and find somebody worth your money that will cares about their customers. I've already filed a BBB case in hopes to resolve - civil suit to follow if they want to be crooks

What happened to your company, Mr. Wilson? I wouldn't say that they're fast... maybe more like half-fast. 0 Stars would be more appropriate for the way this company handled their business. I wish I had told my parents to check out Yelp reviews for Wilson before they chose a plumber. It is sad to see so many unhappy customers posting recently when in the past it appears you were providing great service. The older reviews are positive, but unfortunately this is not one of those reviews.

Just send them your money and be done with it because they will do poor quality work then "fix" it by making the problem worse. My elderly parents had Wilson out to fix a leaking toilet ring and the tech succeeded at making the toilet swivel and wobble. The leak was not fixed the first time, however he managed to make the toilet swivel and wobble like its part of an obstacle course. They eventually fixed the leak but left the toilet wobbling all over when you sit on it. Oh and they permanently damaged the floor by spilling glue on it.

This would be funny if I didn't spend close to 700 dollars for the screwing. Check out their Yelp reviews if you don't believe me.

In trying to cut down the noise on our AC, my husband noticed that when they replaced our unit 7 years ago they covered up our other air return with a metal plate, which probably has contributed to our lack of cooling in the front part of our house. I called to find out what exactly they had done and decided to request an AC check.
Jimmy C came out timely, performed an AC check, saw the metal plate, but would not agree that it was Wilson that put it there or why it had been put there. We are not AC professionals and would not have known to put it there. Since the only ones to have worked on that AC or installed it, it would stand to reason who put it there. Why, is a mystery to me. He removed it and took it back with him. He did his AC check and washed the coils outside on the unit. The next day or so, my husband just happens to go out back and notice that he took a panel off the unit but did not replace it. Thankfully the screws were still there, but it makes no sense why he wouldn't replace something he took off.
Needless to say, very disappointed with their service and overall experience with Wilson. Will not be using them again!!