We were on another company's "preferred customer" maintenance plan (to the tune of $180/yr) and they let us down, leaving us without a working AC system in 100ยฐ heat without so much as a return call for two days straight.
Yet, Johnny at The Barton Creek AC Company came out within 4 hours of my call on a busy weekend. He had the issue diagnosed and resolved within 20 minutes.
He also inspected my system for other issues while he was here, making suggestions regarding how we could head off future issues.
I will definitely call this company for HVAC work and maintenance in the future.
One or our 2 a/c units quit on a Sunday. I called first thing Monday morning and BC/AC (Eddie) had someone at our home within 20 mins! Johnny was professional, courteous, and thorough. While troubleshooting to locate the problem, he kept us informed of what he was doing as he checked the HVAC system, and educated us on the general maintenance of our a/c unit. Ultimately it was a capacitor in the a/c unit which needed replacing. Johnny was forthcoming w/the cost of the part needed and satisfied our questions related to the work done as well as informing us of other services they provided should we need them in the future. We believe in supporting local businesses and foresee using them again. Thanks Eddie and Johnny!
I just want to write to say how grateful we are to have found and used Barton Creek A/C in Dripping Springs, Texas. our 21 year old heat pumps on both up and downstairs units finally gave out after the February ice storm. We called Barton Creek along with several others and got bids. First off, Johnny immediately answered his phone and came to give the bid on the day we talked to him. He went over everything related to the A/C units and went all over the attic to check the air ducts and placement of them. We had never had good airflow to our kitchen. He spent 2 hours with us explaining what he thought would work and telling us about the new units and options. After getting 3 bids we decided Barton Creek was the best. If installation is the most important part then we definitely made the right choice. Johnny, Shay and Eddie showed up exactly when they said they would. the three men worked efficiently, professionally and continuously until they finished the job. They organized the vents and out the units up in two attics with very little fuss. During the bidding process, other companies said we needed to hire a carpenter to change boards in the attic to accommodate the new units, however Barton Creek A/C had no issues fitting the units and no changes to the homes framing was made. Johnny really took the time to optimize our home to be the most efficient it could be and it has been definitely noticed as our home is so much cooler than it was ever before. If you want a company that works with your home and your A/C needs, Barton Creek A/C are the right ones for the job. We look forward to working with them in the future.
Happy to have found these guys! Johnny was able to get out quickly and diagnosis my issue. He also hunted down the warranty claim for what needed to be fixed. Fast, friendly, and trustworthy. Hope to not see them for a while, but when needed Iโll be call these guys!
Johnny arrived on time (same day!) and was able to repair a broken capacitor in no time. Super friendly, knowledgeable and went the extra mile to make sure our AC was happy!
We had a fan stop working when we were replacing our thermostat. We saw BC A/C truck at our neighbors and asked if they had time to look. He came right over, found the problem and got us fixed up! Super friendly, and kind to come even though not on his schedule. They are fantastic.๐๐ผ๐๐ผ
I am so grateful for Barton Creek A/C! It has been about a month and my A/C is working beautifully in this Texas heat! About a month ago Johnny came to deliver and install my A/C! The process was so seamless and he was sure to answer every single question I had. Barton Creek was able to offer me a very competitive and affordable price as well! I initially was quoted a higher price at another place in Kyle, however, Johnny was able to offer me such a wonderful deal! I am so happy with my choice to go with Barton Creek A/C and this is the only place I would recommend in Hays County! Johnny even took the time to register my A/C! All I can say is I absolutely assure you will receive outstanding customer service! When Johnny and his team come to your house it will feel like you are talking to an actual human being who cares about fixing your problem! Thank you so m
I'm utterly shocked at how amazing these guys are.... The best companies in the world make every effort to delight their clients and these guys did.
Our second AC went out, at the same time as the first, and we called Barton Creek A/C, the owner showed up within the hour. To get us through the night, they tuned up the old AC to last until the next morning, since we had 2 kids and an over heated baby the night before. They immediately updated the home warranty claim and were at the house the next morning with the new unit and installed it in 4Hrs!
Well it gets better, the other AC man (remember I had 2 out) was a nightmare and the following day, that upstairs AC was leaking all over my attic - thank goodness I caught it! Again, the owner of BC/AC showed up on Sunday (his day off) which was the next morning and got it fixed.
I'm so pleased with these guys..., I'd recommend them to anyone. They're nice, friendly, and swift; did all the warranty work asap and did a clean job. They are coming back to fix the other guys other mistakes. Best experience I've ever had with any service provider (home owner for 10y), I wouldn't think twice about calling anyone else. We were in a bind and they saved us big time - Thank you guys a ton!!!
Highly recommend Barton Creek AC. They are always very responsive and quick to come out to diagnose an issue. Most recently we were trying to install a new smart thermostat ourselves and the system started blowing hot air. Called Eddie and he immediately knew why and walked me through the steps on the phone. Canโt say how thankful I am for their responsiveness and willing to help!
Jason Ruley
Barton Creek A/C showed up quickly and fixed our system. Very impressed with the knowledge and quality of their work. I would highly recommend them.
Mike Massie
We were on another company's "preferred customer" maintenance plan (to the tune of $180/yr) and they let us down, leaving us without a working AC system in 100ยฐ heat without so much as a return call for two days straight.
Yet, Johnny at The Barton Creek AC Company came out within 4 hours of my call on a busy weekend. He had the issue diagnosed and resolved within 20 minutes.
He also inspected my system for other issues while he was here, making suggestions regarding how we could head off future issues.
I will definitely call this company for HVAC work and maintenance in the future.
K and L Sands
One or our 2 a/c units quit on a Sunday. I called first thing Monday morning and BC/AC (Eddie) had someone at our home within 20 mins! Johnny was professional, courteous, and thorough. While troubleshooting to locate the problem, he kept us informed of what he was doing as he checked the HVAC system, and educated us on the general maintenance of our a/c unit. Ultimately it was a capacitor in the a/c unit which needed replacing. Johnny was forthcoming w/the cost of the part needed and satisfied our questions related to the work done as well as informing us of other services they provided should we need them in the future. We believe in supporting local businesses and foresee using them again. Thanks Eddie and Johnny!
Adam Samaratunga
I just want to write to say how grateful we are to have found and used Barton Creek A/C in Dripping Springs, Texas. our 21 year old heat pumps on both up and downstairs units finally gave out after the February ice storm. We called Barton Creek along with several others and got bids. First off, Johnny immediately answered his phone and came to give the bid on the day we talked to him. He went over everything related to the A/C units and went all over the attic to check the air ducts and placement of them. We had never had good airflow to our kitchen. He spent 2 hours with us explaining what he thought would work and telling us about the new units and options. After getting 3 bids we decided Barton Creek was the best. If installation is the most important part then we definitely made the right choice. Johnny, Shay and Eddie showed up exactly when they said they would. the three men worked efficiently, professionally and continuously until they finished the job. They organized the vents and out the units up in two attics with very little fuss. During the bidding process, other companies said we needed to hire a carpenter to change boards in the attic to accommodate the new units, however Barton Creek A/C had no issues fitting the units and no changes to the homes framing was made. Johnny really took the time to optimize our home to be the most efficient it could be and it has been definitely noticed as our home is so much cooler than it was ever before. If you want a company that works with your home and your A/C needs, Barton Creek A/C are the right ones for the job. We look forward to working with them in the future.
Adam Sims
Happy to have found these guys! Johnny was able to get out quickly and diagnosis my issue. He also hunted down the warranty claim for what needed to be fixed. Fast, friendly, and trustworthy. Hope to not see them for a while, but when needed Iโll be call these guys!
Clarke Pauley
Johnny arrived on time (same day!) and was able to repair a broken capacitor in no time. Super friendly, knowledgeable and went the extra mile to make sure our AC was happy!
Stefani Ragsdale
We had a fan stop working when we were replacing our thermostat. We saw BC A/C truck at our neighbors and asked if they had time to look. He came right over, found the problem and got us fixed up! Super friendly, and kind to come even though not on his schedule. They are fantastic.๐๐ผ๐๐ผ
Alyssa Nunez
I am so grateful for Barton Creek A/C! It has been about a month and my A/C is working beautifully in this Texas heat! About a month ago Johnny came to deliver and install my A/C! The process was so seamless and he was sure to answer every single question I had. Barton Creek was able to offer me a very competitive and affordable price as well! I initially was quoted a higher price at another place in Kyle, however, Johnny was able to offer me such a wonderful deal! I am so happy with my choice to go with Barton Creek A/C and this is the only place I would recommend in Hays County! Johnny even took the time to register my A/C! All I can say is I absolutely assure you will receive outstanding customer service! When Johnny and his team come to your house it will feel like you are talking to an actual human being who cares about fixing your problem! Thank you so m
Travis Eiland
I'm utterly shocked at how amazing these guys are.... The best companies in the world make every effort to delight their clients and these guys did.
Our second AC went out, at the same time as the first, and we called Barton Creek A/C, the owner showed up within the hour. To get us through the night, they tuned up the old AC to last until the next morning, since we had 2 kids and an over heated baby the night before. They immediately updated the home warranty claim and were at the house the next morning with the new unit and installed it in 4Hrs!
Well it gets better, the other AC man (remember I had 2 out) was a nightmare and the following day, that upstairs AC was leaking all over my attic - thank goodness I caught it! Again, the owner of BC/AC showed up on Sunday (his day off) which was the next morning and got it fixed.
I'm so pleased with these guys..., I'd recommend them to anyone. They're nice, friendly, and swift; did all the warranty work asap and did a clean job. They are coming back to fix the other guys other mistakes. Best experience I've ever had with any service provider (home owner for 10y), I wouldn't think twice about calling anyone else. We were in a bind and they saved us big time - Thank you guys a ton!!!
Courtnee Onsager
Highly recommend Barton Creek AC. They are always very responsive and quick to come out to diagnose an issue. Most recently we were trying to install a new smart thermostat ourselves and the system started blowing hot air. Called Eddie and he immediately knew why and walked me through the steps on the phone. Canโt say how thankful I am for their responsiveness and willing to help!