Gonzalez Heating & Cooling

Christopher helped us though a very stressful process. After having an AC installed by someone else, and having to remove it (which Christopher’s team did), the guys installed a new one. It works great. He’s been extremely responsive and communicative.

Well done!

My son had his AC unit not functioning properly a few months ago. The air handler unit is up in the attic. The outside compressor would kick on, but it was not communicating with the inside unit. “Christian” came out to check and and just barely poked his head up through the attic trap door, heard some clicking noises, and then declared that the air handler had to be replaced at a cost of $5000, or they could do the entire system to include the outside unit for $8000. He did not even bother to check the unit itself. I told my son that seemed excessive and he should call another company. He did so, and that technician went up into the attic to physically check the unit. A new blower motor and a couple of relays later, everything was fixed for 800 bucks.

I used this company for routine spring maintenance about 3 years ago on my 2 units. The lazy tech did not bother to clean out the condensate pumps. He said it was not needed, just poured a bit of bleach down the tube into the reservoirs.

Awesome heating and cooling company in El Paso! We were looking to replace a 30-year-old furnace so we called Gonzales as they had great reviews and ratings. Jorge and Rachel came out and were very knowledgeable from the start. They were very professional and explained everything in detail. Jorge made sure we understood how everything works from the brands, SEER and TONS. Rachel was very sweet and made us feel comfortable with any questions and concerns we had. We had a couple of heating companies come over but they were too desperate to close the deal and only gave us limited information. One of the other companies didn't even want to give the model number that he quoted us and only said it was a good one. Overall, Gonzalez Heating and Cooling are honest, friendly and transparent with their clients. I highly recommend this company without hesitation. Thanks, Gonzales team for the great service and installation!!

I had called several heating and cooling services, and when Gonzales heating and cooling came, I knew then that they were the one the representative Christian Lazcano was very helpful, explained everything and answered all my questions when the crew arrived to install my heater and AC they were very professional and quick. Their work is second to none and the warranty was awesome. The unit itself the AC unit all summer. My bill was less than half to half of what my friends were paying for their AC bill so the AC that I was recommended was awesome. I would highly recommend Gonzales heating and cooling on a sidenote the AC that was installed was a two stage AC unit.

From the 1st meeting we knew this was going to be a no hassle, streamlined and very well done install. We are briefed all thru the process, with everything installed in a timely manner. Chris did a great job getting us and keeping us on board. Highly recommended.

Great service, they installed my new HVAC last year and it went out this year, no fault of their own. They came out within a few days of me calling despite being booked and quickly got my unit up and running. Cold A/C worths it’s weight in gold in Ep summers. Thanks Gonzalez!

Receptionist not very helpful nor friendly. The way they responded appeared they were being bothered by my call. (They installed HVAC 3yrs ago and initially insisted they did not install the unit as they had no record of same... after mentioning the name of the person who installed it, they acknowledged same)

I subsequently asked if someone could come out to the home to check HVAC as it was not cooling. No one could come out at the time nor for the following 2 months!

They were not accommodating nor pleasant at all. I subsequently called Airwest and they came out the same day, provided a diagnosis and replaced the part the next day!

*No customer service

Christopher was excellent. This is the second AC unit installation for our home. Their service is always good. Installers are on time, clean, and friendly.

I have called Gonzales Heating and Cooling 3 times this month to handle 3 separate ac installs and each time they were on time, professional and so nice. They even traveled to our house in Ruidoso to install. Will be recommending them to anyone I know for future work needed!

Service Technician Octavio was incredibly nice and professional. Our AC stopped working and we ended up having to wait for a part to be ordered before it could be fixed under warranty, our two year old son was not happy and we were miserable. Octavio brought us a small AC unit that we were able to put in his room until our central unit could be fixed. He went the extra mile and was super helpful. 10/10 recommend.