John Moore Services

I am so glad they sent Tyler to repair our AC. He was polite, diligent, and honest. He would come down from the attic and show me pictures of his progress and any parts that needed to be replaced. He was very honest and only put in new parts to replace those that really need changing. My wife and I were so pleased with him that we signed up for the twice yearly system inspection which also comes with 10% off any of their services. It was their honest approach with their TV commercial that got me to call, but, it was Tyler that sealed the deal and will keep me coming back

I was communicated by the scheduling company. They were nice and hospitable. On the day the technician came, he was very forthcoming and listened to what the concerns were. He helped and guided me with what possible issues were. He also made every effort to be professional and courteous while working. He discussed any next steps and gave me all the options. I appreciate his efforts!

I had a Flow-Tech whole home carbon filter system and a Flow-Tech anti-scale system installed and I can tell the difference in my water already. Samuel Rodriguez was the Technician who installed the systems. He was very nice and did a great job with the installation. He also was very good, patient and thorough at answering questions and gave me his card if I needed to call him with any further questions.

I highly recommend John Moore!

Poor Communication and Unprofessional Behavior

I had an extremely disappointing experience with this A/C company today, 07/05/2023. While the initial communication started off fine, things quickly went downhill. I encountered multiple issues with their customer service, particularly with one representative.

During our conversation, I had difficulty understanding the representative, and I kindly asked her to repeat herself a few times. Instead of being patient and accommodating, she put me on hold without any explanation. After a frustrating wait of approximately five minutes, she finally returned and abruptly informed me that she could schedule a service appointment for today. However, when I asked her to repeat the scheduled time, she rudely hung up on me.

This level of unprofessional behavior is completely unacceptable, especially when dealing with customers who are seeking assistance and clarification. Effective communication and respectful treatment should be fundamental principles of any reputable company.

Unfortunately, I cannot recommend this A/C company based on my experience. I urge potential customers to consider alternative options that prioritize customer satisfaction and professionalism.

The current and past services rendered by John Moore Company has always be professional; with a strong desire to perform a great work with installations and/or repairs done for us. As well, the technician, Ricky Bass, was extremely caring and showed much concern to do excellent work! Mr. Bass was very personable and caring. I applaud him for the great work performed! He approached the job as if he was working for himself or a family member.

Thank you, John Moore and Mr. Ricky, for resolving our issue,
with a great desire to satisfy us, as long-time customers, we have been with you!

Sincerely,

Robert & Gwen Butler

Shout out to Mr. James Robinson! I appreciate his professional demeanor and his ability to quickly diagnose the issue with my A/C. I was extremely overwhelmed and his willingness to offer me the best quote he possibly could was appreciated. Thank you Mr. Robinson for providing premier John Moore service!

Alberto arrived as promised and completed the job ahead of time. His crew cleaned up everything they used and left the place looking as if they'd never been there. He gave us a good rundown of what had been done and what state the system was in. Overall, a short while later I am very satisfied with the work that was done.

Jedd Johnson was my technician, he came to my house for a Tesla wall connector installation. He was on time, polite, professional, and gave me a very competitive flat rate! I would definitely recommend him and his company to anyone who wants to install an EV charger:)

Amazingly prompt service on a holiday weekend. The technician was able to put in a temporary fix enabling us to use our Air Conditioner while waiting for the replacement part to arrive. We have repeatedly used John Moore Services and recommend them to anyone seeking reliable, fair services. They go above and beyond with customer service and take the time to explain the problem.

The repairman did his job and I do have hot water now. The repairman are nice and have no problem with them. I do have a problem with cold water at most inconvenient times. I am not happy at all with the purchase I made from John Moore Company.
Second time water heater has left me with with cold water for week end. Water heater is still under warranty and the information I received is problem with pilot light going out due to heat in attic. I have had water heaters in my house for 70 years and no problem like this ever. My total bill for this installation was $3,028.96.
Would think this amount would be sufficient to provide hot water for many years. Was installed 11/10/2020. Was never informed when purchased that would have such a problem. Could have gotten better price with other company but thought I was dealing with good company in John Moore and would not have problem.