MES

We had another pluming issue at our church. Johnny Sharp was sent out to service us. His professionalism and knowledge about what we needed for the repair gave me peace of mind. He was able to repair a drain issue that we have been having for years. I will continue to recommend Willard Max AC to my friends and family. Thanks!

Waymon was really great! He was nice and timely and realized that my unit was dirty. He was able to spray it clean and now the system is working efficiently. I appreciate his willingness to make sure I was a satisfied customer. I will definitely request him next time.

Stewart is a kind, courteous, service-minded professional who has great integrity. He was both honest and informative during his visit to service our air conditioning units. He is a respectful young man who did an excellent job of helping us feel confident in maintaining our units until the next check up! We hope he will be our service person each and every time we utilize MES services! He deserves a raise just for his knowledge professionalism.

Our Technician Waymon arrived in time on a hot day, was thorough and worked quickly to repair our outdoor unit and also checked out the entire system to ensure it was ready for the summer. He did well to explain the repairs to us and advised us on steps we can take to save money on utilities. Cost was reasonable.

Mario came out to do their super duper summer check up for 69.95. He told me the missing paint on outside unit and rust meant my system was not working properly and that I needed a whole new system for 14k. I have done business with this company for 8 years. I have had 2 other companies come check Mario’s diagnosis. They quote quite a laugh! My 13 year old Trane is alive and well. Never ever again MES

Excellent service finally! We have been fighting an issue for several years but, Edgar and Robert finally fixed it. They took their time, listened and now I will finally highly recommend Metro Express part of the Willard family.
Dixie Robinson

Waymon was my service tech lets get that out first! but lets start from the beginning I called early Saturday morning when I realized my AC was out. Tracy answered and informed me that their tech was not in my area at the moment but he could be over with the hour. (45 min later) Tracy calls me back to inform the tech is just leaving Dallas and will be over in 45 minutes. ON THE DOT 45 minutes later My man Waymon comes knocking! I WILL VOUCH FOR THIS GUY! Showed me the whole diagnoses which was unrepairable and the whole unit had to be replaced. its Saturday remember, Waymon sat in his truck and made calls for at least 45 to an hour trying to get my unit replaced. Waymon informed me that the fasted they could get me in was Tuesday. Which is literally 3 days away! Waymon left and Tuesday morning sun came and so did the Waylon's install team. They did a clean install and showed me how the thermostat works and picked up the whole area which took them about a half day if not more. I have a one year service agreement but they have a life long customer for as long as I live in DFW area. My house has never felt this good. I have lived here for 5 years now and this AC system is hands down the best thing ever. Thank you Waymon! Thank you Tracy and the other girl that answered the after hours line and the installers. Thank you MES for taking care of my family.

Waymon Joyner was my technician. When my AC unit was not working, he checked out my unit thoroughly and kept me informed of each issue that was found. Very professional and although a bad outcome - coil had to be replaced due to a leak - he made sure all was taken care of and assured me that the unit would be repaired timely.

We were having problems with our AC, called these guys up day of but they were booked for the day. Waymon came out first thing the next morning and found the source of the problem within 5 minutes. Replaced what was needed and was very straightforward with everything that was wrong and what he was doing. Waymon did a fantastic job, would recommend these guys anytime.

Waymon did a great job! I appreciate him talking me through issues I was facing with my A/C unit and its productivity.