Royal AC and Heating

If you get assigned this company through your warranty company, do yourself a favor and immediately ask to be assigned someone else. They are absolutely horrible! I put in a service request June 14 and it was July 13th before they finally completed the replacement on my ac. They do not answer phone calls, texts, or emails. It’s impossible to communicate with them which is very unprofessional. They did not communicate exactly what the issue was with my unit and what exactly the repair was going to consist of. They refused to send me an invoice showing what I was paying for until AFTER I had paid the $2000 they wanted. Even after paying they still only sent an invoice with literally no details on what I paid for. Just the total amount I paid. I wasn’t given updates on what was going on or what work they needed to do. I had to call my warranty company and get them to contact the contractor. On their first visit, I was told my refrigerant was low and that more had been added. Tech was literally here all of 3 minutes and didn’t check anything inside. Had a different company come out and was told my refrigerant was in fact still really low and the previous tech probably didn’t add any (especially since it uses the older r22 or whatever). Which made sense because it still was not working properly and I suspected there was a leak somewhere (which was later confirmed and the Royal tech should have known had he done his job the first time)

Anyways, it was a horrible experience and after they finally did the repairs they left my attic entrance door all torn up. I assume they had to take it apart to get the parts up there but they just left everything all ripped apart when they were done and have not contacted me back about getting it fixed. Definitely won’t be doing business with them again.

They came out in Aug 2022 and discovered my capacitor was bad. My electric bill was $750 before they came out and $750 for two months after they "fixed" it but I figured that my insulation was the problem since the "pros" handled their business. Fast forward to TODAY, house is hot as hell, had a contractor come out and was told that the wrong capacitor was on the unit so it keeps overheating and cutting off. NOT FIXED. Of course, I tried to call them but straight to VM and no room for new VMs. DO NOT USE THIS COMPANY. I forgot to add that they were sent out by the home warranty group so if your's assign them, tell them absolutely not.....period

Just got cussed out by the service repair technician, and he left my machine disassembled.

Edit: 6/22/22 Found out today from the technicians at hart ac that if it had rained my unit would have been toasted due to the negligence of Royal AC.
I will be making a complaint with the better business bureau as well.
Also, as if not to add insult to injury, the front desk girl told me on multiple accounts that a manager would call me but never would. We called back 6 different times to resolve the issue with them, and all they did was send a fake diagnosis to our home warranty company instead of calling us back. Do not trust this shady company.

This company was great. Clean professional and on time. This was great experience. Jr promised someone would show up and boy did they. Luke was very informative and to the point.

Get your Ac done by Royal air if you live in Dallas area!!!!

This was the company our home warranty sent to repair our unit. Initially the tech was very friendly and appeared he knew what he was doing. He added a "quick start" to my unit. Next day the quick start was melting down and almost caught on fire. Ruined the capacitor so we called the warranty company to get them back out to fix our unit correctly. Instead, they came out and charged us another $75 trip charge. This is not the warranty company doing this, as the warranty company is billed by Royal AC. Tried to call them and the phone number goes striaght to voicemail and the voicemail is full so can't leave a message.
Would not recommend!

Aaron was very professional very knowledgeable about the equipment he gave me a great deal on a new 2.5 ton unit

The technicians were both GREAT. The office staff and call back and communication was poor. The office never got back to us to explain what we were having done before the work was done, the cost of it all and how long it would take for parts to come in. I tried calling 4 or 5 times and no way to leave a message. We waited 2 weeks and finally the warranty people got in touch with them. I have asked for an itemized list of work done and still have not heard back. Once we get that we will pay for services. Not good communication but the technicians are AMAZING and do GREAT work!

They installed the evaporator coil for me thru Home Warranty and now cannot call them to fix the leak that they made during installation

We had to use Royal Air because they were chosen by the home warranty that we use. They installed a new AC but will not get back to us with what they installed and the warranty information. I have called, emailed and texted about 10 times since August trying to simply get an invoice with details on what they installed. They will not even acknowledge that my contact attempts. They say their preferred method of contact is text, and they did reply to this text when planning the service visit but will not reply after that. I asked them one last time to get back to me or I would begin to give them bad reviews on social media. So, here we go.

"Awesome experience!" Our technician Abdoul SAVED the day, because it is very very hot in Texas! Also, we needed the service by a certain time due to an already scheduled appt. and his arrival and departure was perfect! We were able to get to our appointment. Our A/C unit was repaired with the new part that was on his truck in no time! We are very pleased!
Thank you Royal for caring!