National Heating and Plumbing

Had plumber out to unclog sewer line. Spent 3 hours $375 and was unable to identify issue. Would not recommend this business for plumbing issues.

Love using National! I use them to service all my commercial air conditioners on my commercial building. I have even used them to do plumbing and its always same day service and affordable. Brandon has been here several times and is very friendly and informative. I wish there was a option for more then 5 stars. They deserve more.

National is 2 for 2 with us! In the same week we had water all over our kitchen floor and then our AC stopped blowing cold air a few days later. In both instances they were extremely quick to get there, diagnose the problem, and get it fixed. Thanks Logan and Mike! We won't be calling anyone else from here on out!

Secretary was very friendly and very prompt in getting techs out. Techs arrived in a very timely manner on the same day I called. They were very friendly and solved my gas line problem very quickly. I definitely recommend this company and I will definitely use them in the future if ever needed.

Our air conditioning quit working on a 100 degree plus day and of course it was after hours. We called National Heating and Plumbing and they sent out a technician within an hour. Brandon came out and got our AC working as best he could for the evening and then returned the next day to completely fix out system. We will use National for all of our HVAC and plumbing needs from this point forward! Brandon was a great technician and very professional!

Worst service I have ever gotten! I never requested a service call and then was charged an extra hour for the service call that I did not request!

I paid National Heating & Plumbing $175 to have an inspection of the AC system while my house was under contract. Although I requested several times for a report of the inspection, I never received one. We moved into the home on Sunday and quickly realized the unit wasn't cooling. I called to ask if anything came up in the inspection that might help us identify the problem. I mentioned I wanted to check with them before I called my home warranty. They said they would look into it.

Later that day (at 2:05 PM), I got a call from a tech that he was at my house to look at the unit. I informed him that I had not requested a service call and he responded that the office had told him to go take a look. I told him I was at out, but I would head that way. Before this phone call, I was never notified that a tech was even coming! He said he was in no hurry and would wait for me to get there. When I got home at 2:30, he was on the phone in his truck and I waited inside about 10 minutes for him to finish. Once he did, he came inside and had the problem fixed within an hour. It was a wiring problem.

He fixed the problem by around 3:15. While he was working I started to clean the dirt and leaves from around the condenser unit. Once he finished he offered to help me clean the leaves and dirt. I told him I could do it on my own and that he was ok to go. He let me know that he didn't have anywhere else to be and he didn't mind helping. We finished by 3:40.

He then handed me a ticket for a two-hour service call. I NEVER requested a service call. He starting working after 2:30 and finished by 3:15. When I contested, he said I would have to have to call the office and talk to them. When I called the office they said I would have to talk to Mark Ellwood who was unavailable. The technician had started charging me before he had even called to let me know he was there when I wasn't even aware he was coming.

Update: Mark Ellwood called me in regards to this issue. He informed me that the problem was an electrical issue of which he was already aware. He said I should have called the electrician instead. As a reminder, when I called National Heating & Plumbing, all I asked for was information, not a service call. If he had given me the information rather than sending service technician, the work would have been repaired under warranty from the electrical company.

Although I was upset about having an unnecessary service call that I never requested, I offered to pay for the technicians time since he did fix the issue for me. I asked if he could take off the time the technician was sitting in his car and talking on the phone. He said since the GPS in the truck showed the technician was on location they were going to charge me. I told him it is not fair to charge someone for parking out in front of their house when they do not even know you were there. At this point Mark started to get angry and told me I pay the full two-hour service call (even though he admitted less than an hour of work was done) or he would send it to a collection agency. He then hung up on me before I had a chance to respond.

Do yourself a favor and avoid using these people at all costs! This was one of the least professional encounters I have ever had with a service company.

They’ve helped us out on more than one occasion. Great service, always prompt and always get the job done in one quick visit. My a/c went out one night and I called them the next morning. They were able to come the same day and fix it and I’m sure you can understand how appreciative we were in this Texas heat!

Called for a tech to come check a gas smell and after asking the tech a few questions I decided to tell him never mind coming. He was very rude after that and told me " I HOPE YOUR HOUSE BLOWS UP". I've tried getting answers from office personnel and still 24 hours later nothing. The only person that has apologized is the woman that answers the phone. Not even the Vice President has apologized. Therefore I am going to file an official complaint with authorities. I DO NOT RECOMMEND THIS COMPANY.

National did a great job with a plumbing issue I had. Arrived on time, quickly repaired the problem, said thanks for your business and headed out to the next stop. The repairman, Luke, was well dressed, groomed and extremely courteous. I’ve been using National for at least 25-years and never had anything but great service!

I called to schedule an appointment and they were able to come out right away, which is already a rarity in Midland. Then, after Jonathan came out to replace our RO filters last week, we noticed our pressure was still low in the dispenser. He came back to try to fix it not once but TWICE and made sure we were happy before he left! Super responsive to messages, great customer service, I HIGHLY recommend National Heating and Plumbing.