Superior Services

This may not be a good choice of a company if you want an honest quote... because the technician they sent to our grandmother was not honest about anything. He said that the water heater had to be replaced, that parts were not available, that it would take 3 hours labor, and that the new model of this brand would cost $1800 + the 3 hours labor. None of that sounded right about his quote. I read online about how water heaters are able to be fixed and parts are plentiful. I bought the igniter it needed for $40 and drove over 400 miles to San Angelo to put the part on in less than 10 minutes. Just so grandma wouldn't get ripped off by Superior Services dishonest technician. Before I drive 400 miles back I will be sending info to the BBB for trying to rip off a Grandma. Found Bob Villa did an article about water heaters and the average was $1200 with labor in less than 2 hours. Bob Villa said high end (with labor) is $1800! So this company thinks they are Beverly Hills for $2250. When I called the manager of Superior Services about this situation, she apologized for the dishonest job the technician Buddy did on the quote, and said they would not be sending a bill for their substandard service. After I posted this review, they sent the bill.

Superior did a wonderful job with our ac problem. Patrick was quick to respond, let us know what the issue was and repaired it quickly. They were very professional, telling us the service charge upfront and response time was much shorter than we thought. Thanks to Superior Services and Patrick!

After terrible experience with our home warranty to get issues resolved, I called Superior and couldn't be happier. They even went above and beyond and started fixing things that were not in our initial service request. Without hesitation, I recommend Superior Services to anyone.

I have used Superior for years. From the admin staff setting up an appointment, to the service tech arriving on site, all very professional, timely, and technically proficient. Not only do I have a maintenance package, but a few years ago Superior replaced my entire HVAC system.

I called for an estimate next thing i know they started tearing up my walls and fixing stuff without letting me know what was being done and how much it was.. they tracked mud in all over my house left holes in the wall..and water everywhere.when i stopped to ask how much they were going to charge the man who was rude said $500. To $1000. I told them to stop got bad looks and the closed the pipes off and charged me $345. I called their office and the manager said i called for repair.. not estimate.. she said she could not give an estimate on slab leaks.. other companies have.. i would not trust this company to do work at your home! The owner replied for me to contact the company so they could make it right??? Geneese was RUDE again! Said the service manager would get ahold of me.. it has been since last Thursday.. no call back!! The repair they charged me for was not fixed and the leak was made worse!!! SUB SUPERIOR SERVICE.... IF YOU WANT TO MAKE THIS MESS RIGHT YOU'LL PAY ME BACK!!!

I can’t say enough great things about Superior Services. We have used their services for years, from hvac repairs to plumbing, because they do quality work. Monte, Becky, John, Jay and Patrick are the best in town.

Mr. Hunt and team were very professional and efficient at restoring my home to a functioning state. Their skills tested through the Texas summer heat with no air conditioning, never quit or complained. The Superior Service members alleviated my stress as they installed a new shower/drain trap system, aided me with my shower surround procurement, pulled and replaced cut off valves for my vanity and sinks, along with replacing water heater piping, and fixed a sink leak below the house. I was amazed at the courtesy and empathy as these gentlemen humbly tackled my repairs at an affordable price in my budget. 10/10 would recommend this team to anyone.

If you run into John, he is a wizard at plumbing. I hope the business continues forward with such a great team servicing West Texas.

The A/C guys from Superior Services have all been very kind, helpful and prompt. Great quality, great work. We had a bid for a water heater replacement at the same time, but didn’t want to add $2k to our bill at the moment, so we just replaced the heating elements for $25 ourselves. We are very grateful for Superior Services!

Have used Superior Services since 1997. Justin and Matt got my hot water heater vented back through the roof after the tornado. Glad to have one piece finished!

Patrick Norris was knowledgeable, professional and very motivated to work and provide the best quality possible. He was proud of his company and spoke highly of superior services. He went above and beyond. He worked with another service person who attempted to fix the problem to teach him the best approaches to diagnosing issues. He is the best help we have received . Thank you.