JET Heating and Cooling

In about a 10-year period of time, I foolishly purchased not 1 but 3 heat pumps from this company. The initial heat pump I purchased from them was to replace a heat pump that was about 30 years old and never had any problems, not once, until it just stopped working one day.

The first heat pump I purchased from JET was installed and never quite worked properly. They returned multiple times (translation = I had to call them, wait until they had time on their schedule, waited for them to arrive, etc.). All the while my electric bill sky rocketed b/c I had to use emergency heat. That heat pump had to be replaced within a year. Thankfully, that one was covered by a warranty.

The 2nd heat pump also never quite worked properly and I had to have this company do repairs over and over.....always related to its inability to accurately regulate temperature. Same as the first one they installed. And, just like before, I paid the price for my increased electric bill due to the need to rely on emergency heat. That heat pump lasted maybe 7 years.

The 3rd heat pump was installed in December 2022. I am sitting here, once again, waiting for them to come out here and fix the temperature regulation. My electric bill last month was nearly $500! due to emergency heat b/c this heat pump isn't working properly. Different heat pump manufacturer, same problem.

What is the common denominator? JET Heating and Cooling.

And my ignorance in believing that the problem all along hasn't been the installer, but the installed product.

At this point, I will not give this company another dime.

I encourage you to refrain from doing so as well.

We have been customers since they opened and they have been our go-to company since. They are friendly (locally owned) and very professional. They moved gas pipes during a remodel and installed three ductless heat pumps and we could not be happier. Call and they will jet right over. Good people.

All of your technicians have been awesome. After 2 companies failed me, Jet Heating and Cooling came through! I purchased a new heat pump and furnace from Sears. Terrible experience. I then had a Mini Split installed from another company; their name escapes me. That was also a terrible experience. I ended up having you guys come out. You fixed my botched Mini Split install, and you were able to get me custom sized air filters for my furnace. Thank you.

Well worth the wait.
106 degree day, last June. A/C compressor dies. Let’s replace the whole 31 year old system, Gas Furnace, Compressor & Coil. Not only lowest bid, but amazing Coleman & Aspen equipment.
Shannon made all arrangements to get Maria out to inspect, evaluate, suggest equipment, go over all important items/issues, then price.
Jacob & Blake on-time, we’ll prepared, ready to install complete new system. Hard working, polite, explained everything…very professional.
Very responsive company, considering all the issues with material & labor shortages these days.
We trust Jet, we think you should, too.
Dean J

Dan was on time, professional, friendly & respectful!! He repaired our OLD heater. Didn’t pressure us to immediately put in a new system. He was very honest w/my husband.
During our time w/no heater, they even LENT us a space heater.
I will, absolutely use Jet again. We’re extremely pleased with our experience.

My experience with Shannon and his team was 100 percent positive. They installed a new furnace and from start to finish were extremely efficient, did top quality work, and they were very caring of my needs and took time to explain in detail the system. They assessed my furnace situation very quickly and were extremely competent and also took great care of my home by protecting carpets, reinstalling my furnace filters to make them more convenient for changing and took care of every detail in the most professional manner. They are not only highly skilled but very conscious and caring of the customer's needs. I would recommend them 100 percent if you are looking for excellence in workmanship and customer caring. The office staff and entire team were wonderful!

Jet customer service is outstanding from your first phone call. Even during these crazy times this company actually took the time to come out and quote our tiny job and fit us into their schedule. Jacob and his apprentice were cheerful and efficient. They did of a fantastic job and continued to do so even thru the minor tweaks that were needed. I would definitely recommend this company to others and already have! Thank you so much. Your customer care is some of the best we've ever experienced in a service organization.

Guy put in new fan but left pilot off. Was 4hrs later when my son came over & found/fixed problem. It had gotten to 50° in my house. I am a senior & was freezing

I don't remember the young man's name but, he was phenomenal! My heat pump quit working a few weeks back and Jet was the earliest service appointment I could get. They showed up when they said they would. The technician was very polite and professional. Within the first five minutes of being at my house the issue was identified. Turned out to be a bad capacitor for the furnace fan. He didn't stop there though. He went through the whole system to ensure there weren't any other issues. JET is the third HVAC company that has worked on my system in the last two years and this is the first time I feel confident that my system is operating the way it should. If you have any HVAC issues or are just looking for routine maintenance, I highly recommend JET Heating and Cooling!

They did a good job from what I can tell.Hard workers for sure and pleasant.Also,they were able to install my heat pumps in a timely manner.They came right out when I
needed an estimate and installation was within one month.