Alps Heating & Air Conditioning, Inc.

I am very happy with the service from ALPS. From the first review and estimate, which was straightforward, competitive and honest to the scheduling time for install. The installation team was professional, curteous and efficient. The work was done very well. Even though we developed a glitch in the install towards the end and I was on a tight travel schedule, Alexis was able to call a senior technician. Alex then came in and worked out the issue and resolved it in time before my travel and I left with peace of mind that the work was complete. Thank you ALPS Team.

I had a complete system put in from scratch on my 100 year old house. Enrique, Lazaro and Erick did an amazing job and I'm very satisfied with my new central air and heat system. Allan was the salesman who helped me get the price down with everything I wanted and was competitive with the other company I was talking to. I had a few minor issues and they were back out the next day with easy fixes and all is perfect now. They installed a heater and ac unit as well as put vents and ducts in each room. I have a WiFi thermostats and an air purifier. All in was 15,400k for my 1200square foot house. Much needed for the crazy hot summers in Long Beach. They also installed my parents' central air system and they are very satisfied as well. They've had theirs 4 years with minimal issues. Highly recommend Alps.

I called Alps on 1/27/20 for my heating maintenance and was able to get a same day appointment. Travis M arrived promptly. Travis was very personable and courteous. I felt the quality of service was very high as he spent 2+ hours inspecting the furnace, thermostat, registers, testing for CO2, etc. He also fixed one of the registers that was rattling which I completely forgot about, so I was very impressed that he caught that. He gave me advice about running the fan, and also took several photos so I could see the actual condition of the furnace, and he advised what issues may arise in the future. I appreciated his professionalism as well as his ample knowledge of his craft.

Travis was our third service repair man from Alps over several years that we have relied for both heating and air. They all have been friendly and most of all reliable. As a homeowner, I appreciate good service and what I consider fair price. Alps does not overcharge. That's why I will continue to rely on Alps.

We have used ALPS for HVAC replacement for two houses. Always excellent service, responsiveness professionalism and attention to detail.
Great job guys!

Alps just finished installing a top of the line Lennox XC25 A/C and corresponding furnace along with some additional duct work yesterday. If you don't want to read everything below, suffice it to say we are extremely pleased with their service from start to finish and wouldn't hesitate recommending them. They were also very COVID-19 aware and compliant. No messing around, which we as science loving folks appreciate.

From the get-go when asking for an estimate we were very impressed. Allen (owners son) was quick to schedule, on-time, extremely professional and very thorough in discussing what we needed and didn't need. We already had a strong idea of what we wanted ahead of time so we could compare apples to apples, he talked about differences between systems anyway so he knew I knew what made the one we wanted different. Allen also took the time to address concerns to our home in specific and suggested a few solutions individual to our home that were low in cost. I told Allen from the beginning that were seeking multiple estimates, and there was absolutely zero pressure to make a decision that day. Allen pointed out some areas where ALPS might have been different than other companies to make sure I had done my homework (I had). Other companies I had out tried to entice me to sign a contract immediately. Other companies were also not nearly as thorough in their explanation and individualized approach.

Fast forward a week and we had made our decision to go with ALPS. They were not the absolute cheapest, but the differences were negligible between them and other companies and ALPS had impressed us with the additional things they were adding to help take care of one room that ran hot and increase the efficiency of our system overall. Allen also had no issues with me removing their UV light air purifier to save a few hundred dollars. No pressure to keep it whatsoever.

We were scheduled within 2 weeks for install which given the time period is pretty good as far as I'm concerned and the system we wanted is currently in high demand. Unbeknownst to us the A/C they ordered from Utah was not received by Monday and our install was Wednesday. There were no other units to be had. However, they went out of their way buying the unit off another contractor and driving to Vegas to get it in time to install at the scheduled time. That is awesome service.

Install team (Jorge, Walter and Alexis) arrived 30 minutes early and didn't bother us because it was early. We noticed and told them they were welcome to start. All three guys were gentleman, wore masks at all times, made sure to watch out for our pesky animals and were patient with our 6-year-old. We primarily holed up in our office while they worked and they were sure to ask us about anything at all that they needed approval on or alert us to anything that might affect us. They worked from 8:30 to 6:30 virtually non-stop and when they were done they cleaned up after themselves and took plenty of time to test the system and show us around the new equipment and controls. Nothing felt rushed, even at the end of a 10 hour day. Allen also came by early on to make sure things were going as planned.

So far, things definitely feel better than our old system, but we were also working with a 25-year old system prior! That said, even the best system installed incorrectly is no good, and I feel confident that they did the job correctly. The one room that ran hot before feels great. I'll update this review when city inspection gives their work the all-clear. On that note, Allen suggested withholding $1000 of payment depending on city inspection passing. I love that confidence and I took him up on it.

My only minor critique is that ALPS prefers to package their UV light and advanced filtration within their quotes without you seeing exactly how much those things are going to cost. I understand why, though these are add-ons that our family didn't find necessary. The important thing is that Allen readily gave the cost when asked and gave no fuss when we asked to remove.

We highly recommend ALPS!

I met with Allen to discuss very particular requirements because I am also installing a solar panel array. Allen went way beyond my expectations, spending over an hour learning about my solar project to understand my energy requirements and then spending more time to assess how to route all the cabling and piping for the proposed system. The installers, Kiki, Gus and Lazaro, were excellent, thoughtful, and professional. They worked really hard to make sure the installation was beautiful while finding ways to route the cabling and piping so it was pretty much invisible.

Allen even came back during the install to make sure I was satisfied with the progress. I am very satisfied with Alps and their entire team.

We had a complete HVAC system installed at another property and it’s been working beautifully. They were great to work with. This time, my air conditioning was not cooling and they came out and did a very thorough I mean very thorough examination of my system and came up with the fact that we did not have any coolant in our system..

I am not good at writing comments. I had a lot of anxiety going into this process due to bad experience with other contractors who did other jobs in my house. Allen made me feel at ease from the get go. He explained the process well and was available to answer all my questions and address my concerns. The crew led by Manuel included Victor, Eric, and Alfredo. They did an excellent job. They were timely, friendly and courteous. Truly, professional. They protected my floors and cleaned up well after the job is done. All in all, this was a completely pleasant experience. I also appreciate the timely update and pleasant communication from the office staff as well. Thank you.

Allen P from Alps Heating & A/C provided me with an estimate through the Costco program and was very knowledgeable, thorough and professional. He also set up the abatement and attic insulation services for me. I approved the estimate, so Jorge M, Erick S and Alex V installed a new heating system at my home and were very professional, courteous and efficient. They take pride in their work and know exactly what they are doing. I would recommend Alps to anyone looking to service or repair their HVAC systems. I’m grateful to have found such a reputable, family owned company.