Thrilled with their fast and efficient service. Called yesterday with an issue and got a next-day appointment (Ivan at the call center was so kind, patient, empathetic, overall just wonderful, and explained complex a/c unit in lay terms so I could understand our options and make an educated decision). Brandon arrived for my appointment right on time and was so meticulous with his work and was clear about what we should do to resolve the HVAC problem with a clear presentation of 8 or 9 options at various price points and explained why prices varied + gave helpful pro/con lists for each option. He also came back same day to finish the job, after leaving to go get more unexpected but needed parts. Will use NexGen moving forward for sure! See you guys in a year for maintenance :)
Technician was timely respectful showed concern explained problem explained repair options gave me choice to prioritize what to do now what could wait and what is the risk of waiting showed consideration for budget concerns felt trustworthy
Manny and Andrew came out and did a great job. They inspected the system which is on the roof of my 2nd floor condo and made sure everything was in working order after the recent heat wave. The company communicated well and kept me informed and reminded me of the appointment. Great Job. 5 Stars.
Avery Cohen
David is the best! Work was quick, efficient, and amazing communication. Will definitely use again
Alicia Rose
Thrilled with their fast and efficient service. Called yesterday with an issue and got a next-day appointment (Ivan at the call center was so kind, patient, empathetic, overall just wonderful, and explained complex a/c unit in lay terms so I could understand our options and make an educated decision). Brandon arrived for my appointment right on time and was so meticulous with his work and was clear about what we should do to resolve the HVAC problem with a clear presentation of 8 or 9 options at various price points and explained why prices varied + gave helpful pro/con lists for each option. He also came back same day to finish the job, after leaving to go get more unexpected but needed parts. Will use NexGen moving forward for sure! See you guys in a year for maintenance :)
Clarissa Townes
Technician was timely respectful showed concern explained problem explained repair options gave me choice to prioritize what to do now what could wait and what is the risk of waiting showed consideration for budget concerns felt trustworthy
assa huber
Arnold came out here with such professional attitude and was very knowledgeable of everything! I Will give a A+ to him
Sallie Manson
Manny and Andrew came out and did a great job. They inspected the system which is on the roof of my 2nd floor condo and made sure everything was in working order after the recent heat wave. The company communicated well and kept me informed and reminded me of the appointment. Great Job. 5 Stars.
Lac Truong
David T was awesome, came to check out my unit before the summer heat! Highly recommend!
Maggie Molina
Patrick H was on time. Very helpful. Great cusmer service and knowledgeable. Great guy
Janice Stovall
Isaiah and Jason were handsome, helpful and knowledgeable. Can’t wait to have them back!
ruth tesfaye
The technician was very professional and knowledgeable. Very happy with the service
Paul Giancola
Jesse and Paulie were quick, friendly and professional. Did a great job too. 5 star service.