Solace Plumbing Heating and Air | Emergency Plumber, Drain Cleaning & Tankless Water Heater Repair Expert in Rancho Cucamonga

I have used and recommended these folks for years, and my experience this last Tuesday was yet another reason why.

My elderly mother has a home warranty and her heater had stopped working over a week earlier during one of the coldest snaps of the year. Even though she’s used Solace before and trusts them, she naturally wanted to use the warranty she paid too much for to have the repairs done, so I held off calling Solace (because one should always listen to their mother), and we set up space heaters in her house until the random company assigned by the warranty company could show up. Once there, the “technician” gave her a list of the components that had gone bad on her heater and informed her that part of the system was not up to code, which caused the issue, so the warranty company would not cover any of the work. What’s the point of a warranty if they only cover things until they break?

We were made aware of the claim denial on Tuesday morning this week (12/20/22). I stopped by to check on Mom Tuesday morning to make sure she was thawed out and she told me they had just called. I immediately contacted Solace, spoke to Bryan, explained things, and in a stroke of luck it turned out Barry could come by soon to check it out. By 9:30 that same morning Barry had arrived, diagnosed the issue, found a single wire for the igniter that had rubbed through and was grounding out on the unit, repaired the wire, and the heater works like a charm—no bad components. Moreover, the claim about the unit not being up to code was completely false and had nothing to do with the system failure. The other company had quoted her $250.00 out-of-pocket to bring the unit up to code in addition to the other repairs that would have ended up costing hundreds more.
So over a week of worrying about my mother turning into a popsicle, her bundling up like an Arctic explorer to avoid that fate, and the stress of dealing with and inexperienced and/or dishonest company trying to empty her wallet was all alleviated by simply calling the company I should have insisted on in the first place. Their service has always been the best. This is where experience pays off. Barry promptly, courteously, and properly diagnosed an issue instead of just wanting to replace all of the parts that might have caused the system to fail. If that first tech had accidentally bumped that wire, they system would have come back to life. What we paid for Solace was far less than the other company would have ripped us off for.

Lessons learned here include not wasting money on home warranties and sticking with what we know works. For this Christmas, mom is back to the same warm soul she has always been and we can save our lumps of coal for stocking stuffers instead of heating.

A team of professionals resolved all my sewer issues in a timely manner.

It seems that whenever you need a plumbing or AC service company it's always an emergency, to you anyways, this family owned company has always recognized my family emergency and has responded with nothing but prompt professionalism, I know there's a lot of companies out there that can do these jobs, but when you find one that doesn't cut corners and their work is as clean as if you would do it yourself, if you could, you keep their number handy.
Thanks yet again!!!

I am a senior with many health issues and when the Air Conditioning stopped working last week I called six different companies for help. Some did not even call back and all, with the exception of Solace, wanted too much money just to come out to diagnose. They had no availability to come out for another 3 - 4 days..I needed help immediately and Solace came out same day. They were knowledgeable and efficient showing me before and after pictures of my unit since I was not able to go outside to look. The quotes were reasonable but as a senior on fixed income I had dreaded the amounts to be paid, they offered in house financing and I accepted. They ended up giving me a big discount and I paid in full that day. I was astounded at the kindness and concern they gave me I literally was in tears at their generosity and care...a TRULY wonderful company!!! I recommend them to ANYONE and EVERYONE!

This company does amazing work from start to finish. Bryan and I discussed which a/c unit would work best for me, explaining in detail about different units that I could choose from. He also answered all of my questions that I was concerned about in making my decision . A decision I’m most happy with. I recommend Solace plumbing as they provide a honest service. I will differently use this company again for my plumbing needs.

Barry was very helpful from beginning to end. He was the original company that put in my AC 9 years ago. Luckily it was still under warranty so we just had to pay for labor. Barry come out personally and changed the motor just in time before we got another heat wave. We are so appreciative for all your help

We've been using $25 Dollar Plumbing for years! Now they are Solace Plumbing.. even tho the name changed.. Barry is still the reason we keep coming back! Great response time, service and quality.. you get confidence by using Solace Plumbing !

Bryan and his team came out for a water leak we had in the front yard. Found the leak and made the repair quickly. They are very professional and helpful

I have used 25 Dollar/Solace Plumbiing HVAC the last 2 years for my 4-unit apartment building in Upland. They do excellent, high quality work. They are on the expensive end, but I always receive high-value for the price. They are very professional, full of expert knowledge. I definitely recommend them.

Don arrived on time and quickly. I was very impressed with his professionalism, very polite and informative. He first gave me a quote that was a little out of my budget but he called his office to see what he could do and was able to make it very affordable, very impressive. Even after he was done I realize I misunderstood about the pipe leading to my sprinkler system that it was ok to cut not realizing it would effect my system. I called his office after hours and he promptly called me back and returned the next day to correct my mistake at no charge. Now I call that great customer service. I will be using this company for now on and I highly recommend them. Don is an asset to your company and must be a keeper a man of character. Very happy customer!