Express Plumbing Heating and Air, Inc.

This company came to us thru our home warranty. They have missed several appointments and have been late several times as well. They came out to replace our water heater and were supposed to come back and pick up the old one, a week later and its still sitting for pick up. Their customer service is awful and they do not communicate late or missed appts. I will never work with them again.

Horrible customer service. Amy, who by the way is the manager has horrible customer service. I scheduled an appointment for the 3rd time with the company to see what was wrong with my ac unit. This third appointment was scheduled the last week of August for 25 September. I took off from work for the appointment. I called them in the morning and I was informed that they had lost all the data and that she couldn't send anyone over. Horrible company!!!

They cancelled a scheduled visit at the last minute because the weather was not desirable for an AC tune up. I was told that someone would be in touch later that day to reschedule. Four days later no one called so I reach out and they say they are booked out for three weeks so now I am looking at 6 weeks from when I first made the request. This is because they have one person servicing the entire area. I don't know of their quality but scheduling with them was very difficult.

I don't know what kind of reviews you paid for to get 4-stars on google but service for this company should be zero. Plumber comes out and does no work 1st day, re-scheduled only not to show up and said will be at our place first thing in the morning the next day. 3rd day, still a no show. Reason for 1st no show was "something came up". We take time off work to stay home to be able to make appointments and for someone to NOT show up for 2 days straight has done nothing but waste our time. DO NOT USE THIS COMPANY!!! I think you'll have a better chance of having the cable guy show up and on time.

This review is strictly about their driving. Lic xxx2641 in Eastlake @ 1328 on sep 6th.cutting people off and almost causing an accident

I hate writing reviews but when you leave a resident with a backed up sink since Wednesday, this is required. 1st, they are were contacted via American Home Shield and assigned the claim; they then contacted the Tenant the next business day and said their first available appointment was Saturday 7/28 (two days later). Then they no call no show that appointment. Then of course when you call, no one picks up, just voicemail...left a voicemail. Earliest next appointment is Wednesday...so 7 days with clogged kitchen sink with backed - up water.

Appreciate the response. Things happen...i am sure this is not what all jobs look like. Best in the future.

Luis was wonderful. Very prompt and efficient. He diagnosed issue and fixed it immediately

This business has a 24 hour emergency line but no one answers and the mailbox is full. If a business cannot support emergency requests, then maybe their site should not advertise that service. Ridiculous. We had some legitimate and urgent plumbing problems and had to call this business because of our home warranty. Will not bother with them again.

This company was dispatched by my home warranty company. I have a water leak that is coming through the ceiling of my garage. The plumber took pictures and said he would submit to the American Home Warranty for review so he can come back to access the damage. Today AHS called me to say the plumbing company asked for an asbestos test before they would come out to find the leak. My home was built after 1989 so the request was absurd to me. Why would I spend between 700 and 1200 to test something that was outlawed in building codes in 1978 in the State of CA. AHS called the plumbing company and the girl who answered the phone told them that the asbestos law was overturned?!?! What?!!?? This company is absurd and dishonest. Needless to say I told AHS that I don't want to use them. Meanwhile the leak is getting worse and the damage is spreading.

Great experience. When 3 other plumbing companies quoted me almost double the price and twice the wait, Express Plumbing Heating and Air was able to get it done the next day at half the price. Definitely recommend them.