Valley Comfort Heating and Air

The tech and sales person was very Frandsen helpful. This last guy who checked a gas leak was mediocre

Very good service & and sending their technicians the same they to save me from cold 🥶 home! Thank you 🙏

Jose was in and out in under an hour, had the part that was needed in his truck and fixed our furnace perfectly. I’m really impressed with the efficiency of his work, and the cost was very reasonable. Jose was clean, courteous and knowledgeable, his professional demeanor was spot on. Can’t recommend this company enough. Very happy.

Bryan S. from Valley Comfort Heating and Air installed my HVAC when I built my house 10 years ago. I recently scheduled a service call with them when a furnace was short cycling - constantly turning on and off without emitting hot air. The motor was also making loud noises. A service technician came out and told me that he didn't see anything wrong with the furnace. He told me it was working fine and there were no error codes. The furnace continued to run so poorly that I stopped running it after a few days out of fear that doing so would cause permanent damage. I crawled under the house to check it myself and immediately saw the error code that pointed to the problem. Two hours of watching youtube videos and another two hours following the steps to remove and clean out the condensation box and the short cycling issue was fixed. Valley Comfort did absolutely nothing and I had to waste half of my day fixing something that real professionals would be able to fix in less than an hour. Even though they failed to diagnose the problem, I am still being charged a $89 "diagnostic fee". Very disappointed with the unprofessional service from Valley Comfort Heating and Air.

**UPDATE**

Not even 24 hours after my review and Valley Comfort and Heating has made it right!

I'm happy to say that Bryan and Craig reached out immediately, took responsibility for the oversight and cleared things up. Their responsiveness has restored my confidence in Valley Comfort Heating and Air and I look forward to doing more business with them in the future.

We have been using Valley Comfort for more than 3 years. Whenever we have had any issues they have been responsive and returned our call the same day to schedule someone to assist us. Their work is absolutely world class! I highly recommend them.

Jose Flores from Valley Comfort is the kind of person you want as your technician. Honest, sincere, knowledgable, trustworthy, efficient, and professional. He did a great job installing my new Ecobee5 Thermostat and had to go into my attic to find and use the existing wiring. Many thanks to him for his work.

We had our entire AC / heat system replaced in Yountville back in March and I wanted to wait until the first big heat wave to write my review. I wanted to see how the unit performed in my house with no insulation and single paned windows. It's 99 outside right now and 72 inside, and the unit is able to even shut off so it's not running constantly. Success! It's a very quiet unit and the air flow is good. The heat also works great and it's multi-stage so I don't have that "hot cold" thing that the old furnace did with its blowing on high all the time.

Ask for Dustin - he's amazing... available virtually 24-7 and knows his stuff. During the estimate he saw someone had dropped a tool down our floor vent years ago before we bought the house and he spent 5 minutes retrieving it and then handed it to me. It demonstrated that he had attention to detail and was persistent when faced with a challenge.

They also didn't try the cheesy "Did you get our coupon in the mail??" sales tactics that Moore tried with me.... then pulling the secret coupon out of their briefcase... Valley Comfort gave one fair price and that was it, unlike Moore which had all these bizarre discounts and add-ons making it feel like buying a car. Moore has been purchased by a bigger company rumor has it and their price was by far the highest. Valley Comfort wasn't the cheapest -- they were right in the middle -- but the crew seemed to really know their stuff. They even have a cranky old guy that comes out at the end to put the techs through their paces as he inspects the install.

Overall, I was very pleased with Valley Comfort, and I referred them to a friend in San Rafael who is also very happy. They also did work for Handwritten Wines up here and they gave them a glowing recommendation.

Highly recommended! Call Dustin!

Chris and Clayton serviced our boiler 6/14/21. They are experts at what they do, and meticulously cleaned our boiler. They helped us understand how to extend the life of our boiler. They are wonderful to work with, and made us Valley Comfort clients for life! GREAT SERVICE!!! THANK YOU!!!

Valley Comfort came to repair my heater which was creating a bad odor. Did minor maintenance and said it was fine. I turned it back on and the smell was as bad or worse. Called and they told me their technician knew what he was doing and I was hot to worry. But the smell was so bad I called another company to find out I and my family could have died from the noxious fumes, including carbon monoxide, the heater was emitting. Since then I have called and emailed but they refuse to reply.

We had smoke damage to our home from the Glass fire in September. Valley Comfort Heating and Air did a great job helping us rid the smell of smoke from our house. They cleaned our heating and air-conditioning units along with the upstairs ductwork. I chose them because they are a Diamond Certified company and they care about their reputation.