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Amenities

  • Wheelchair-accessible car park
  • On-site services

Downtown Air and Heat Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Thomas Gainer

I am long overdue on this review.

Shawn and his team did a simply awesome job and I would hire them again in a heartbeat. They listened to me and the system they identified was a great fit for my needs. They went out of their way to get the outdoor unit since it was in short supply. The back office keep things organized and on track. Shawn and the installation team handled my questions with patience and welcomed my general nosiness about how the system is installed. I am a fastidious engineer by trade and that did not appear to phase them at all.

I insisted my return duct work was too small but Shawn told me to hold my horses and let’s see how the unit performs once installed before we start talking about scheduling more work. It was good advice; no point in doing unnecessary work. They installed the unit and noted that the static pressure was indeed too high. Shawn assessed the situation and made a plan based on the the facts on the ground and gave me a fair quote on increasing the size of my return duct work. Work was performed promptly and to the high standard that Shawn sets for his business. Shawn even worked with me to make sure that all installation costs, to include the duct work were included in the zero percent financing over 18 months program I signed up for.

Finally, there were issues with the thermostat. The LED screen and CPU ran hot which cause wonky temperature reads. They replaced it at no cost but the second was no better. Finally, they installed a Trane external wired thermometer (it’s a small plastic box about the size of a box of matches) 3 inches beside the control thermostat and that resolves the problem. Poor design on Tranes part. LEDs, CPUs and WIFI controllers generate heat. They should have compensated for that. I painted the box the same color as the wall and it blends in. The system is dead accurate now.

Finally, the county inspector said it was some of the best work he had seen. He spent a lot of time looking it over and noted the attention to detail and how well wiring and tubing was routed. His only “note” was there were some areas around the ceiling that could have used some more mastic but that was just if he needed to complain. He even commented on how they taped off the coffin so when they applied the mastic and removed the tape so, it would form clean lines. ‘Nobody does that.” He was impressed.

I’ve had the unit for the better part of four months and I can honestly say I am very happy with the work and would recommend Downtown Air to anyone. I got 6 quotes and they were right in the middle on price but top of the list in terms of responsiveness and just being organized. Even with the additional duct work they were on par with others that had priced increasing the size of the return in their quote.

Griffin Smyth

Michael did a great job performing on my A/C system. He called me a half hour in advance of his arrival so I had plenty of time to pop out from work and meet him. Very courteous and very thorough. Their recommendations for replacement and the performance of my system were great and I’ll definitely call on them for future repairs and replacement parts. The membership is definitely a good buy and handy to have in the event of an emergency during the summer months.

Chris Zinner

I had a very good experience with Downtown Air and Heat. They were available to perform maintenance on my AC system within a day of calling them to schedule service. The technician, Michael, was courteous and professional. I would be happy to use their services again when the time should come.

Hunt Lewis

Michael called prior to his on-time arrival. he was very conscientious about my concerns. and called the office to confirm the costs of the additional services i was requesting. i felt very comfortable with how the job was done. The cost was higher than i expected. but, I didn't have to wait 4 months for an appointment like with some other service providers.

Brandon Meisterj

Michael was on time, polite and efficient. We previously used downtown heating and air at our old house so when the time came to get an ac check up, they were our first choice. Great company, honest and great customer service

Madison C.

I've had two maintenance appointments so far with Downtown Air and Heat. Both appointments I had MELVIN, and I must say he is definitely a great asset to the company. He is very professional, polite and has no problem educating me on how the AC system works (as I like to learn). And he has yet to find any problems with my system, which we all know they usually find something wrong and costly. So, I definitely recommend Downtown Air and Heat to everyone, and request MELVIN. You won't go wrong!!! I'm sticking with this company for sure!

Nancy Pryor

Downtown Air and Heat recently replaced our 45 year old ducts. Shawn, who owns the company, worked along with the crew for almost the entirety of the four day job. Abraham was also on the job every step of the way. The level of attention to detail, the high standards they maintain for their work, their friendliness, helpfulness, knowledge and expert execution of all phases of the job set them above the competition. They do the job the right way. Shawn, Abraham and Downtown air have our absolute highest recommendation.

Kathy Tagudin

How much do you love your A/C company? Do you trust them? Would you let them watch your cat? Do you think the people who work there would be interesting to hang out with at a BBQ or theme park?

What about the other factors?

The ones that matter and keep you sane and comfortable.

Are they knowledgeable? Will they thoroughly troubleshoot an issue from head to toe? If they don't know, will they learn? Do they honor their word (and their warranties)?

As a beyond satisfied customer with Downtown Air and Heat, I promise you: Shawn and his entire team embody that...AND MORE.

When everyone else told us replacing our ductwork was impractical or impossible (some even suggesting we should move or rip the roof off), Shawn managed to do the job with minimal disruption in three days.

When others downplayed our ongoing concerns about air quality, Shawn consulted an environmental consultant, embraced a clean air protocol, and even bought special tools to perform the work safely and correctly.

When our replaced evaporator coil (separate from the ductwork) started making a weird whistling noise, Shawn repeatedly returned, trying new things, until the problem resolved.

Shawn is courteous, dependable, conscientious, comforting, and willing.
He answers questions you don't know you should ask and takes great pride in providing professional, competent care.

Shawn, I can't thank you enough for the great experience. Not only did you restore our air quality (which wasn't an easy job), in a very real way, you also restored our faith in humanity. When you're ready to hit up that theme park, let us know.
#limitedcrawlspace #successfulductremovalreplacement #winterparkflorida #healingenvironmentalillness #housesfromthe40's #wortheverypenny #traumainformed #healingcontractorrelatedPTSD

fabio zepeda

Request a quote for duct work. I'm having issues with a room in the house that is not getting enough air. Downtown Air and Heat was doing some work next door, I went over and ask the question if they can take a look and see if they can help me? They told me to call number and set up an appointment. I had some issue with not getting the email it went to spam Shawn called me right away to make sure that I got the email. I think the was very professional will do business with them because of that.

Susan Dillon

Absolutely phenomenal professionalism and attention to detail by our technician, Michael. We have rarely encountered such commitment to high quality workmanship. Highly recommended!

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