Griffin Service

This is the 3rd time using them. First a hot water heater, second outdoor pipe break and Today a washer hose bibb replacement. Nigel us awesome. Always does great work and very professional. I wouldn't use ANYONE else. Great company.

I did a better job installing the one Griffin removed.
Didn't provide a bill. Didn't wipe down the floor prior to installation. Didn't install flanges around the pipes. Didn't get the mat square below the water heater. Didn't plug the drain line for the hybrid unit they removed, creating air conditioning problems. Left trash behind the water heater. Not impressed. Installation did not live up to the commercials I've been listening to.
For $1632.50 installed for a knock-off Rheem, I was expecting more.

So, Griffin came back to correct some of the things that I was not happy about.
I still do not have a bill. They halfway tipped down the floor around the hot water heater (24"x28"). They removed the trash they left behind the water heater. I plugged the drain line for the hybrid unit, I didn't want the A/C flooding my house. They installed the flanges and some insulation around the pipes. Then, they installed a drain pan below the hot water heater even though my wife went to great lengths to let them know that we did not want a drain pan. The installer made my wife very uncomfortable about insisting that we do not want the drain pan.
Let me be clear!! I don't want a drain pan under my hot water heater. If it leaks, I will know immediately, and it cannot hurt the garage floor.
Employees from Griffin will not be allowed back on our property, unless I am home. It's obvious that they are not very professional, and show little respect for customer requests.
I am adding pics of the things they did ringlet and wrong.

Anthony was very friendly. He's got a great attitude. Also, the quote I got was one of the better quotes I've recieved. Anthony might be the reason why I choose this company. A good attitude goes a long way.

So far very pleased with all aspects of this company. They are well organized and I think are offering good value. Kudos to the COO.

Very helpful. Installed the new AC without any problems. Took their time and did not rush through it. Love how they laid down protective lining to protect the carpet and floors. Showed us how to use the new unit and how to clean it each month. Best service around.

Excellent service to fix a broken pipe out in the yard. The quick response time allowed our emergency to last for only a minimal amount of time. Would absolutely recommend using the service and the technician Gerald Howell who conducted the repair was amazing and very respectful to our situation, clearly explaining everything that had happened and what he was going to do. Extremely happy with the work!

Technician David was terrific. He represented Griffin with courteous and proffesssional services.
David was on time and explained what he found that needed to be fixed in great detailed. Exactly what I asked him to do.
I hope David gets assigned to the Riverview Clubhouse account.

They came out the day before the fourth. Great tech. Explained everything. Went well. Gonna get the service package so I have no worries again.

I called Griffen Services on Sunday afternoon. Errol was there, early Monday afternoon, and installed a new grinder pump the same day. Errol was friendly, explained the problem, and went to pick up a pump. He came back, did the job, and cleaned up, before leaving. This is my first time using Griffen Services, but if all the technicians work like Errol, I will definitely use Griffen Services for all my household problems. Thank you Errol, for making my day.

Thanks Griffin Services. Brendan and Jim were great to work with. Punctual, efficient, communicated along the way, and explained all of the system features at the end. We are very pleased! Highly recommend.