Ahoy! Cooling & Heating

What a great experience! The team was very professional and went above and beyond to make us feel comfortable with our purchase and install. Customer service was off the charts! Positive, respectful, and top notch from the first call to final install. We received a text with who was coming out to our home, a picture of them and a small bio… wow! Then, we learned about the years of experience for our install team and how Lionel taught and trained his brothers how do do this work as well.

Install took a few hours and they worked hard through complications, but stayed positive and got it done. The unit is so quiet we can barely hear it at night. Our space is cooler than its ever been and we would highly recommend this Ahoy team and the services they provide. Truly best in class.

Adam and his team recently installed a whole house Mitsubishi mini split system for my home. The end to end process from design, installation and optimization was seamless. Their knowledge of Mitsubishi systems was unparalleled compared to other providers I spoke with, and their professionalism coupled with attention to detail provided an amazing experience all around. Will be recommending Ahoy whole-heartedly to anyone looking at mini split systems in the future!

I moved to a new house in September 2020. Two years later, I realized it was past time to set up AC maintenance (because - TAMPA!) I found Air Express LLC online and contacted them for a quote on tune-up service. Everyone I worked with was incredibly friendly, kind, and professional. Natasha was our appointment coordinator. She was able to schedule a service call the same week I reached out, and set clear expectations as to the service parameters, cost, and time frame. She kept me updated with text messages and emails the entire way along.

Zach R. was our technician - he was able to come out sooner than originally scheduled, and the office called to confirm if we wanted the earlier time. Zach arrived promptly - he was an incredibly professional and knowledgeable consultant. He offered several solutions for our HVAC system, and explained each step of the process as well as recapping what services had been performed. I will be contacting this company again to install a new air purification system, and will want them to handle any routine maintenance going forward. Incredible, stress-free experience with clear next steps.

I have been Ahoy's Customer for quite a while now. Chris has been to my home twice and always recommends the best solution for my repair. I will always contact them for my Air Conditioning needs.

Ahoy Services were professional and easy to have as contractors for a ductless AC in our garage at our house. Both men who came were friendly and knowledgeable. I would recommend them to friends.

House came with a shoddily installed AC on the 2nd floor. Zach helped me diagnose the multiple problems over the year and ultimately helped me pick out the proper AC unit for my needs. Him, and his installers Wilfredo and Edgar were quick and efficient to properly install my new AC. It's much quieter and efficient. Zach even hooked me up with a remote sensor to allow my Google nest thermostat to cool to the sensor instead of just the thermostat. Thanks!

November 30th, 2022 update:
AC works great, but needed some tweaks to the programming as it sometimes thought there was a problem and shut down the condenser for safety. And while I'm glad it does that, this wasn't a real problem and falsely triggered when I changed the mode on the thermostat. They came out to adjust the programming and installed an upgrade for free to help mitigate this mode change issue.

It was time for my annual system check-up and maintenance. They were timely and proficient with their time. I was provided a breakdown of the process and work they were completing, letting me know how my system was performing with also offering possible next-steps to increase the longevity of my system.

The owner of this company Adam Washburn came to my home 1/18/23 to provide an estimate. Not only was he condescending and disrespectful, he had the audacity to put his feet up in a reclining position on my patio furniture while telling me how hie was smarter than anyone else I’d speak to on this matter, how I probably couldn’t afford the $70K zone system he was pitching to me. He was more interested in his agenda than actually providing me the formation I needed for my home. At one point he stated “ I don’t understand why we’re at odds”, mainly because I asked questions, requested he provide me details on the type of system I was looking for and not a system typical used in a commercial setting. Honestly I should have kicked him out the second he put his feet up on my furniture. I was so disgusted following my interaction with this owner that I wouldn’t spend 1 RED CENT with this company.

I had a new AC system recently installed by a different company and after having it rechecked There was not much improvement. I called Air Express to perform a diagnostic evaluation to determine the problem. David came to my home and was very polite and kind and immediately made me feel very comfortable. He explained everything that the was going to do and once he finished, double checked his findings and explained everything to me and also spoke with my son on a he phone to share the results. I truly believe that customer service and customer satisfaction is always number one. I very highly recommend Air Express. David was wonderful but I am sure the whole team is as well. I highly recommend using Air Express

Air Express has always been timely and thorough. Our mini-split stopped working and David diagnosed it right away and got it up and running. What I like about Air Express is that their technicians are very knowledgeable and able to explain issues in an understandable way. I definitely recommend them.