We have used Moncrief over many years for our home’s HVAC systems — everything from replacement of system units, repairs, and routine maintenance. Anyone we have ever had the experience of interacting/interfacing with at Moncrief consistently proves to be responsive, honest, reliable, and trustworthy. Their workmanship is always top-notch and prices/fees are reasonable given their commendable level of expertise and quality of work performed. I highly recommend Moncrief for any and all of your heating and cooling needs.
Barry was absolutely FANTASTIC! I applaud how professional and thorough he was. My only issue was that my appointment was between 10-2 and when I called at 2pm, I was told they were running behind and would be there by 3pm. I called again at 3pm and was told he was on his way and then received a text with his location. Since the location of the vehicle and technician was known, it would have been courteous and more customer friendly to keep me update and let me know what place in line I was. It definitely would have made the experience 5 stars instead of 4 with just a little communication, but overall everyone on the phone was super friendly and I know everyone wanted to help. Just a tip for the business owner to be more proactive in communications.
Simon's team were professional, punctual and very polite. They paid a great deal of attention to detail throughout the installation process. I highly recommend Moncrief. All parts of the process from sales through administrative and installation were responsive and professional. They really came through for us when our HVAC system failed right before a holiday weekend.
We've used Moncrief for decades. Their timely maintenance, occasional repair, and one modest modification kept going - quite well - the HVAC system that came with our house (original install circa 1985). When a replacement system was at last needed, we had no hesitancy in having them do the install. Skilled, friendly technicians. They've inspired trust and confidence.
We just bought a home in the area and this service was recommended by our neighbors. Lionel came out this afternoon and was extremely professional and efficient. Will definitely call on them again for future A/C maintenance needs.
These people always go above and beyond and try to be really fair in their pricing. Robbie and an assistant we’re here to repair my air-conditioning coils and just did an outstanding job as always. I could definitely recommend them for any job needed. Polite, cordial, and extremely competent.
They have been our reliable support for a decade. Consistently professional, affordable in comparison to what repairs would cost without maintenance, and timely. I never have to worry about missed appointments our huge blocks of time spent waiting for technicians.
L M
We have used Moncrief over many years for our home’s HVAC systems — everything from replacement of system units, repairs, and routine maintenance. Anyone we have ever had the experience of interacting/interfacing with at Moncrief consistently proves to be responsive, honest, reliable, and trustworthy. Their workmanship is always top-notch and prices/fees are reasonable given their commendable level of expertise and quality of work performed. I highly recommend Moncrief for any and all of your heating and cooling needs.
Gary Vaughan
Barry was absolutely FANTASTIC! I applaud how professional and thorough he was. My only issue was that my appointment was between 10-2 and when I called at 2pm, I was told they were running behind and would be there by 3pm. I called again at 3pm and was told he was on his way and then received a text with his location. Since the location of the vehicle and technician was known, it would have been courteous and more customer friendly to keep me update and let me know what place in line I was. It definitely would have made the experience 5 stars instead of 4 with just a little communication, but overall everyone on the phone was super friendly and I know everyone wanted to help. Just a tip for the business owner to be more proactive in communications.
Vernon Gramling
The quote was reasonable and service was outstanding. The crew was on time, worked efficiently and completed the job in a timely manner
John Atchley
Simon's team were professional, punctual and very polite. They paid a great deal of attention to detail throughout the installation process. I highly recommend Moncrief. All parts of the process from sales through administrative and installation were responsive and professional. They really came through for us when our HVAC system failed right before a holiday weekend.
Gary Ratner
We've used Moncrief for decades. Their timely maintenance, occasional repair, and one modest modification kept going - quite well - the HVAC system that came with our house (original install circa 1985). When a replacement system was at last needed, we had no hesitancy in having them do the install. Skilled, friendly technicians. They've inspired trust and confidence.
Simeon Woods
We just bought a home in the area and this service was recommended by our neighbors. Lionel came out this afternoon and was extremely professional and efficient. Will definitely call on them again for future A/C maintenance needs.
Thank you Moncrief
Brook Sutherlin
Wonderful service! They came the same day and technician was knowledgeable and super nice!
Meredith Cope
These people always go above and beyond and try to be really fair in their pricing. Robbie and an assistant we’re here to repair my air-conditioning coils and just did an outstanding job as always. I could definitely recommend them for any job needed. Polite, cordial, and extremely competent.
J ay
They have been our reliable support for a decade. Consistently professional, affordable in comparison to what repairs would cost without maintenance, and timely. I never have to worry about missed appointments our huge blocks of time spent waiting for technicians.
Roberta Coughlin
Martin, the service tech was great. He performed the maintenance quickly and reviewed his findings. He was very pleasant to work with.