Drake Mechanical

UPDATE on my earlier Post - In Rebecca Drake's response to my initial post shown below, she made it sound like they would be willing to work with me regarding the charges, which were over double what other plumbers in the Valley charge. However, she did not even discount the charge by one cent . . Not even after I made it clear that her tech told me his charges were $150 PER HOUR and nothing about any other fees at any time prior to beginning work. In fact, the tech told me that since Drake was the one who had replaced the valve in 2017 he would see what they could do. Again, I'm very disappointed that Drake really doesn't care about their customers or about overcharging for simple plumbing jobs. I won't be using them in the future.

Drake Mechanical charged me $434.56 for a 30-40 minute job. The actual repair guy told me over the phone before he came out that his rate was $150.00 an hour because it was before 8 a.m., so obviously I was surprised when I got the bill for over $434.56. When I called their manager, Jerry, to discuss the bill, he said the $150.00 was a flat fee for coming out early and the additional $284.56 was for replacing the valve. He said he used some book containing the standard fee to replace a valve, which showed a flat fee of $284.56. Jerry said it didn't matter that his guy was done in 30 minutes, that the standard charge was $284.56. I don't know what book he is talking about because I called around to several plumbing places to find out what they would have charged me. Only two places called me back. One said they would not have charged to come out early and the other would have waited until 8 am (only 1hour longer) before coming out. Their flat fees for replacing the valve were $145.00 and $158.00. I left a message for Rebecca Drake about the charges and what the other plumbing companies told me, but she has not returned my call. I have been using Drake Mechanical for many years, but they don't care if you are a loyal customer. Won't be using them any longer. My advice - use Veteran's Plumbing or Meridian Plumbing, their fees are reasonable and they actually want your business.

I have used Drake Mechanical for a number of years for both my business and my home, for both plumbing and HVAC. After my recent experience I just had to write about the service.

I returned home on a day in our stretch of high 90s and my A/C was not running. I called Drake like I usually do and expected a weeks wait because of the flurry of problems in the valley (I had two friends who's A/C went out recently and that was their wait time to even get someone to look at their problem) but the Drake technician managed to stop by the first thing the next day. It appears the years of cottonwood fluff had finally killed my unit. He attempted to get it to force start first, in order to keep the cost down but the thing was just stuck after all the years. He wrote up a quote on a couple of systems and left it for me to decide. Once I had made up my mind he was out the next day and had the thing installed in about 5 hours and the total matched the estimate, no overages at all, and the estimate was even lower that the tech had warned me about when I asked about the general costs of replacement.

Almost all of this was handled over the phone as I had such a busy week with two sons leaving for the service. There were no real hiccups and three days from my unit going down my house was back under 72 degrees where I like it.

Over the years I have called Drake at all hours of the day for different problems and always had a reasonably timed response. All the technicians that I have dealt with have been experience and professional and most of all respectful. I choose to deal with them because they are a local company and I have never had problems getting a hold of someone to help with a problem. I may also be more patient that others being a native Idahoan that is used to there being a limited amount of resources in the valley to get things done. If you want good solid service from a company that isn't part of the the national cut corners version of business that is becoming more and more common then I highly recommend at least giving Drake a try.

Nick, and his staff have been great to work with. Anytime that I have had a problems it is fast friendly service. I have had Drake do everything from changing filters to installing a new bathroom fan. Thank you Drake Mechanical for all your great work!

My AC unit was accidentally worked on by one of their service technicians and it stopped working. Whether it was a mistake on their part or a coincidence with my AC system failing, Drake Mechanical owned up and took care of the issue. My AC is working perfectly now. I would highly, highly recommend them. Their honesty, promptness, and professionalism during this ordeal was top notch.

We had a pinhole leak in our main water line coming into our basement. The water shutoff valve in the house was also frozen open. Thomas at Drake Mechanical came to our house within 24 hours. He was exceptionally professional. He fixed the leak and replaced the valve quickly with no mess. This is the second job we have used Drake for, and we are really pleased with their service.

Excellent customer service! Rebecca and Jennifer both helped me. I needed a filter for my furnace and after calling several places Drake had the size I needed. I left Nampa and arrived just before closing and they waited for me! So grateful for their help, thank you so much!!

Drake Mechancial referred a restoration company to do cleanup at my house. I then find out after the restoration company tears out my floors, cabinets, and does a horrible job, they paid Drake a kickback for referring me. Drake…why would you do this to your customers?

Our technician was super nice and professional. Seemed to know a lot about plumbing. The service ended up being a bit more expensive then a lot of other places. We we're able to get an appointment the same week we called which was really nice. The tech really looked at everything and let us know other stuff that needed work and what to expect to come up. We have heard these problems before so it wasn't a surprise but was great to see he was noticing other problems.

After being told 3 years ago by another major HVAC Co. in the Treasure Valley that my Compressor and Furnace needed to be replaced I called Drake for a second opinion. They found that a fuse in my breaker box was hot and needed to be replaced. Replaced fuse and haven't had an issue since. Needless to say Drake has been servicing my equipment ever since that experience. Honesty and Integrity matter !

The scheduling was prompt and the service efficient. Thomas took the time to explain the cause for my plumbing leak, and showed me the tools he used to do the repairs.
The cost was significantly more than I anticipated, but since I do most of my own home repairs, I’m not informed on the current cost of repairs by tradesmen.