Four Seasons Heating, Air Conditioning, Plumbing, & Electric

I contacted four season for the annual cleaning of my AC Unit. This service was fine and they did a good job. However, they then tried to sell me a new unit because mine is old and damaged (but still works) and told me I need a new furnace as well. They quoted me $16,000 for the pair before telling me all the things I can do to possibly get it cheaper. I contacted a local small HVAC business and they quoted me the exact same replacements for $7,400 and also told me that my furnace is in good shape. Four season is fine to clean your AC unit, but if you were going to buy a new system i would strongly recommend you look elsewhere unless you want to get taken advantage of by someone looking to make some commission.

I called the company because our AC stopped working. The technician told us we need a new AC because it was leaking some fluid. We agreed to replace that unit trusting the technician. We were charged $7,000 for this unit. A week later the AC stopped working again. My husband went downstairs and noticed the new pipe they installed was frosted and leaking. We called them again to fix this issue. The tech said it was fine just the catch pan was out of place. A few days later again AC stops working. We call again they send a technician out and know he says it a control board issue and probably got water damage that would cost US another $1,700 to replace! We said we are not paying for that because they obviously caused the damage when installing that new AC because if that damage was there originally the past technicians should have been able to see it. Now the company has left us with no AC for 3 day in 90 degree weather because they are supposed “look into it” but every time I call their is no update and I get told someone will reach out with a resolution but no one has yet to do that for the past 3 days!
*update* The management team reached out and set up a same day repair (no charge). Our home has working air conditioning now!

The warranty is great. The sales guy was very condescending. The installers one knew what he was doing the other was just there. A lot of what I wanted to be done wasn’t relayed to the installers so it took more time to get done. When I thought everything was done found out there was a cut wire so humidifier wasn’t working.

I have recently had the experience of dealing with Four Seasons Heating and Air-conditioning, and unfortunately, I feel compelled to share my dissatisfaction. In June, I scheduled an appointment with them to address an issue with my air conditioning system, and despite being given a four-hour window of 10 am to 2 pm, the technician did not arrive within that timeframe. Instead, the technician showed up a frustrating two hours later.

To my dismay, I find myself facing a similar situation today, July 5th. The technician informed me that they were just 20 minutes away from my property, but an hour has passed since that call, and they still have not arrived. This consistent lack of punctuality, coupled with the dishonesty displayed by the technician, has caused immense inconvenience and frustration.

Given these repeated instances of unreliability, I find it necessary to express my dissatisfaction with Four Seasons Heating and Air-conditioning. Their unprofessional conduct and inability to honor their scheduled appointments have greatly inconvenienced me as a customer. Consequently, I cannot recommend their services to others, as there are certainly more reliable and professional alternatives available.

THE BIGGEST SCAMMERS OF ALL SCAMMERS!!! WILL TELL YOU YOU NEED NEW EQUIPMENT WITHOUT LOOKING AT YOUR OLD EQUIPMENT. STAY AWAY SAVE YOUR MONEY

Our AC went out two days ago, and it has been 85+ degrees in our house. We had an appointment scheduled for service this morning, with an arrival window of 8am-12noon. We booked two days ago and called last evening to confirm the service window for today. We asked if it was possible to request that we be earlier in that window since I needed to try to get to work asap— they said they could not guarantee bit would note the request.

At 10:20am, I called to check on progress: was clear that we were not able to get into the earlier part of the window (which we understood was not guaranteed) but needed to confirm that we were still on track for an arrival by noon. I was told the tech was assigned and was on his way to our house: the tech had been asked by dispatch to call me to provide an update. I did not receive.

At noon, nobody had showed up so I called again: was told that the tech had been assigned and was on his way—same response I received more than an hour and a half before. Was told again that the dispatcher had instructed the tech to call me immediately to provide an update. It has been 50 minutes and I have received no update.

I have taken a half day off of work and have been told multiple times that someone was on their way/would call me. Service window was completely missed with no explanation or apparent sense of urgency to do anything to resolve.

I have spent the last 30 minutes calling other places to see if anyone can come out to us today, before the 95+ degree day tomorrow— we are on some waitlists for a same day/express service that will costs us an additional $100 for the rush call, and I will have to stay home to wait on standby for these other folks.

For all of the reasons above, I very strongly encourage you to use a different provider.

Very responsive and professional. Turn around time for service repair is very swift. If I had to change one thing, it would be the $80 fee that charge to come out. This fee should be subtracted from any repair fee’s but it is not.

The technician was very nice and knowledgeable. He performed his service efficiently. He was able to provide me with status and answer all my questions. Very good job.

Tech came out and cleaned everything. Made recommendations on what to do to fix certain issues but I never felt pressured. Great service. Will definitely be using again.

After having my furnace cleaned it lasted for 2 week called company back out only guarantee they would come back out for free was told I needed a new motor 1700.00 the repair man should had been able to let me know my motor was no good. Not happy with 4 season 😕 😒