Trust 1 Services Plumbing, Heating, and Air Conditioning

Eric from Trust1 came to my condo to fix two clogged drains that I had - one in the bathtub and the other in the kitchen sink. He came on time and was able to take care of both within a couple hours. The one in the bathtub was your typical hair clog that needed to be plunged. But the one in the kitchen turned out to be from an old, corroded garbage disposal that needed to be replaced. He was quickly able to diagnose and resolve both issues thoroughly. Even allowing me to watch as he worked so i could learn a thing or two with this being the first time i’ve called a plumbing service. Not going to lie, the pricing for the work was much much higher than I was anticipating, and had budgeted for, but I understand those are set by the company itself. It came out to be a whopping $1,400 in total just to snake both drains and replace the garbage disposal - which was provided, but learned it has a value of only around $124 after a quick search online. It took just less than 2 hours to complete everything. I can only recommend this company based on the quality of their work, but strongly disagree with their pricing. This is from the perspective of a college student working a full-time minimum wage job to get by. With that said, it doesn’t take away from the great quality service i received. I don’t normally take the time to leave reviews, but I am giving Eric a 5 star one for his work. Answered all my questions and was courteous throughout despite my clear lack of understanding for all things plumbing. Thank you, Eric.

I'll start with the positive: The workers who came out were courteous and professional, and they did excellent work.

My problem here is that the price was OBSCENE.

I called them out to replace the kitchen faucet, which had broken. It's a job I'd normally do myself, but I just had wrist surgery. I had already shut off the water and disconnected the faucet, so all I needed them to do was remove the old faucet and install the new one, which I had already purchased and had on hand.

When they arrived, they quoted $605 -- SIX HUNDRED AND FIVE DOLLARS -- plus the standard $99 truck charge. So my options were to pay them a hundred bucks to do nothing and go look for another plumber who would do it for the $200-300 I was expecting, and lack a functioning kitchen in the meantime. Or I could grit my teeth, pay them a little over $700 to do one of their easiest jobs of the day and at least have a functioning kitchen right away. I opted for the latter.

As predicted, they were here less than an hour.

Adding insult to injury, they tried to upsell me on a $200 annual "membership" that would provide a 20% discount on this and any future work.

As I noted at the outset, the work they did was excellent, and I have no complaints there. It simply should have cost half or less what they actually charged me, and that left a poor taste in my mouth.

Quality services from qualified professional with exceptional communication method. Nick and teams completed the project before given timeframe. Very impressive

My hot water heater was leaking so I contacted Trust 1 Services. They were able to send their technicians to my place within only a few short hours. Eric and Joey were great, they were extremely professional and they were able to resolve my issue for me in no time! Highly recommend!

I keep getting emails from them asking for a review, even though they had me sign a document stating I wouldn't. So ok. They took advantage of a situation, and were deceitful about how much work a job would be. I was stuck with a cracked copper pipe another plumber bailed on, so needed to get it done ASAP. They did show right up, and gave me an upfront price of $1,900 "because we don't quote by the hour". Told me it was a LOT of work, and could be an 8-10 hour job. 2 hours later, get a call that it was all done. Same $1,900, all labor, no parts. They were super nice to knock $200 off if I signed off stating I won't leave a review. Well, they turned around and kept asking for one. Already know their defense: "we're not the cheapest" and "we showed up". Companies like this give tradesmen a bad name. I own multiple properties, and will never call them again.

Joe, Nick, and Rob were outstanding. They did great job articulating what happened and options that fit my personal needs. It was a bonus how polite they were - highly recommend.

Joey was great and professional and explained things clearly. It was great to have someone you can trust. Previously he had come with someone else and fixed the boiler and also did a great job.

Both Matt P and John V were great. They made the process easy and seamless and made sure the installation went ok without a hitch. Very nice gentleman as well.

Matt was helpful and efficient. He and his coworker were able to identify the problem, fix it quickly and let us know what to look out for in the future. I would highly recommend their services.

Jeanne is always pleasant and professional when handling customer calls. She is the face of Trust1 to the customer and kept me informed during our recent service call.