American Installations

We are extremely happy with American Installations and all the work they performed for us. Courteous and friendly crew, explained everything they were doing, and then got on with it. They accomplished a lot in the short time they were here! We highly recommend them. Many thanks to all the young men who worked on our job for us.

This feels odd to say, but I always look forward to anyone from American Installations coming to our home. From the first energy assessment to the attic & basement work they did, they've been unfailingly polite, respectful, super friendly, and a joy to talk to. They were so patient answering all my questions about what they were doing (I had a lot). They knew their stuff, and things they didn't know they didn't pretend to, which I find admirable.
I also find the company admirable in general due to how attentive they are to their customers. Every time I have work done the office calls me to confirm and the workers call me when they're on their way. When I needed work done by an outside contractor, they set the work up for me and followed up with me periodically to see how the other company was treating us. I just feel really taken care of!
Now, I should actually address the work they do; I'll be honest, I don't know much about houses except how to occupy them, but it does feel warmer in here after they put the insulation in so I think they're also good at what they do. Wish more companies were like them & love using someone local!

The work took longer than previously scheduled. Customer service did not plan accordingly for the work to be done and could do a better job. They scheduled one day when four were needed and an additional 5th day due to damages/repairs from the crew. The crew did not report any of the damages while they worked. The management was responsive and worked with me on the damages and repairs.
The crew could be much more communicative about the work they are doing and their needs. They would just leave at the end of the day and not check in or review the work completed.

Excellent, I have used American Installers in the past and would definitely use them again in the future. They recently did a whole house blown in insulation. Their staff provided an exceptional experience from start to completion of work. They are always professional, courteous, and pay particular attention to detail. The quality of work was excellent. The job was completed on time. The workers always arrived on time and the job site was always cleaned up at the end of every day. Any problems or concerns were addressed in a timely professional manner and were followed through until resolved. Overall an excellent experience.

I want to say thank you to American Insulation for the excellent job they did. Dan and his crew were very professional and friendly and the work was very well done. They took great care in protecting my furniture and they left my house at least as clean as it was before they arrived (probably cleaner). I am very pleased with their work and would recommend them without any reservations.

American installation and crew did a great job installing our mini splits. We also had a great experience when they did our energy audit a few years ago and we decided to have them install the mini splits. Wyatt and his team were professional and easy to work with. They were responsive when something needed additional attention. Thank you. Sarah Mancinelli & John O'connor.

I would highly recommend American Installations! My experience with them was nothing but positive. All the staff, from Wyatt who came in to do the initial assessment, to Amanda who helped with all the scheduling to get the work completed, and finally Eddie and his amazing crew who did the actual work. We have a very large house and they had to spend a few days here, but they were professional, neat, friendly, and went above and beyond to make sure that the job was done right!! I can't say enough about everyone involved. It is rare to have a company now a days where you have such a positive experience every step of the way!

UPDATE: In response to the reply from the business - at no point have they tried to call me to talk about what happened. I have no reason to lie about my experience, and you can see from my review history, I'm not one to just go around giving low star reviews to places without thought. My original review stands.

We were using the incentive program to help with some insulation issues in our home. They had someone come to create the initial quote. When the workers came, they tried to get us to agree to thousands of dollars of additional work outside of the initial contract we signed, and would not perform the work contracted unless we agreed to the additional work. We tried to contact American Installations about it, and they said their "workers don't do that". I called Columbia Gas' incentive program immediately to let them know about the situation, because it was coming off like a scam. They connected us with a verified contractor through them who gave us an accurate quote and contract, and have me filing a formal report with their fraud department.

If you are looking for someone to work with using the Mass Save program, do not use this company. Call your gas company directly and work with the provider they can verify will do the process legally and correctly.

I gave an additional star because while I had to ask three times via email and phone for a refund of my initial deposit, they did refund my deposit.

Terrible people to have come do work at your house. Extremely disappointed, poor customer service. Have heard more then one horror story from the work they do

It was a great experience. The crew arrived before time, and went right
to work. Tyler and Dan were most efficient. Tyler explained everything
that they were doing and didn't hesitate to answer any questions that
I had. The entire crew seemed to work well together. They cleaned
everything up before they left and left me with a great impression of the
work that they did. HIGHLY RECOMMEND !