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David Needle
The entire experience was ideal. Their longstanding industry experience was put into action help us select the best heat pump configuration to (1) maximize our rebate and keep costs $2-5,000 lower than other quotes; (2) provide the most simple and ideal setup for our current needs; and (3) provide flexibility for future expansions, modifications, etc. I have already and will continue to recommend Ultra Geothermal.
John Lovering (mediaman57)
Had Ultra Geothermal convert my open loop system to a closed loop system 5 years ago. Have not had one problem with it since the conversion! I also have recommended them for doing the same to several homes in our development. Everyone has been pleased with the level of knowledge, service, and efficiency of the company. Nice people who know what they are doing... and that is "Ultra" important when it comes to investing in "Green Energy"..
Tinsley A. Galyean
Darrin & Melissa are awesome. They spent a great deal of time helping me understand the options and finding the best value for a new system even before I hired them — quick and timely install and always there for any trouble shooting. Having grown up around the trades I can say these guys are the real deal; knowledgeable, considerate, responsible. A rare find these days.
Jerry Leach
Very pleased with them. Darrin designed a system much less costly than what I originally wanted and explained why to my satisfaction. That's integrity! The crew that came to do the work were personable, very good at their jobs, answered all my stupid questions, and did quality work in less than ideal work space. They discussed options and valued my input. I'm impressed.
John Whippen
Amazing firm. Darren and Melissa are true professionals. My wife and I built a home in 2017, and after months of research decided to move forward with Ultra Geothermal for our home heating and cooling system. From the initial design and budgeting phase to the duct work, heat pump selection, ERV and Humidifier, everything was installed with care and the highest level of professionalism. It’s been 12 months since we had it installed and we could not be happier. The Geothermal system is unbeatable for AC- and heats our 3000sqft home up in minutes. Almost zero maintenance, with just an air filter replacement every 6 months. I would confidently reccomend anyone looking to replace a gas or oil burner, call these guys ASAP. While there is a tax credit for this green solution, it makes it a no brainer, and you’ll never have a gas or oil bill again.
George Martineau
Called them during a cold snap when my unit was down. the person i spoke with on the phone was very helpful and knowledgeable. he did inform me that they were heavily backlogged, which is completely understandable this time of year. after explaining my fault, he gave me a few things to check over myself. i followed his recommendations and found that my spin off filter was plugged solid with sediment. after i cleaned this out everything functioned perfectly.
i also visited their website and found several helpful videos on maintenance and operation.
my main reason for giving 5 stars is the fact that even though i did not purchase this unit from them (it was installed by previous owner and also the reason i had no clue about maintenance) and they were obviously very busy this time of year, the owner took the time to help me out while being courteous at the same time.
i look forward to using them for service in the future.
Allan and Sharon Conkey
We took a long time considering on geothermal (versus oil), and have to say we couldnt be happier with going geothermal. With Darren Rice you are working with a true professional (cant emphasize that enough) who truly knows his trade. In all Darren bent over backwards working with us during several construction delays with other subs. If there was a 6th star in this rating I would give it. If considering geothermal and tired of working with companies that either dont know the science behind the process and or aren't willing to take the time to truly make you an informed consumer, then look no further. Our highest marks for Darren and his team at Ultra Geothermal
Katie McCreedy
While I am not within the area that Ultra Geothermal services, I am writing this review to share my experience over the phone. Melissa spent a great deal of time sharing her extensive knowledge and a strong list of resources/references, based on years of experience in the field. She has been tremendously helpful and professional, and I have been in contact with countless professionals in this field over the course of the past five years. I highly recommend Ultra Geothermal.
Pilar Prime
We were very pleased with the work done by Ultra Geothermal. Our home went from being cold and drafty, to consistently heated, efficient, and very comfortable in every room, even those ones directly facing the outside on a 10 degree day! The work was also done in timely manner, and customer service was always available.
Brad Sawler
They were excellent when they installed my system 13 years ago and they were excellent when the made a repair this week. Service like that takes a serious commitment towards customer service!