SAM Mechanical Services LLC

Sam Mechanical Services installed a new furnace, water tank, replaced turn offs in my basement, removed old electric water tank and replaced all my outside faucets. The team worked hard and long hours, being here until midnight one night to get things done. They were very professional and friendly and did a beautiful job as you can see from the picture. Everything has been working great and would highly recommend them for any work you need done.

I've used SAM Mechanical for a furnace and an AC replacement, plus maintenance and fixes since I moved to the area a couple years ago. USUALLY they tend to be a little pricier, but provide reliable, professional, and quality service. However, in my latest interaction I was disappointed.

I'm 6 months pregnant and the furnace died about 8 PM on a Friday, given my condition I was more worried than normal about going without heat. We'd recently had SAM out to fix what seemed like this same problem, so that was our first call. The person on the line didn't seem to pleased to be getting an after hours call. They offered us a Monday apt, but then I'd have had to go all weekend with no heat. We were told we'd pay a $60 upcharge if we insisted on having someone out that night. My husband and I figured fine, let's do it for some heat.

The service tech arrived and in
A few days later, we receive a $265 single line item invoice. Sticker shock for me, thinking worst case scenario $150 hour + $60 upcharge x 20 min was only going to be like $84. I figured even if it wasn't communicated, we might get hit with a 1 hour minimum... still that would be closer to $200 bucks.

I went back and forth with the office by email. I have to say even a little empathy would have soothed my ruffled feathers. But when I asked for help understanding the breakdown of my bill, I got a side-step response "I asked [your husband] if he wanted to wait, and he said to me, no, my wife would like someone to come tonight." A repeated attempt to understand how the charges were calculated got no response. A follow up request got sent to the office manager who just kept repeating that there's always been a flat hourly after hours rate, with a one hour min. Decent customer service in this situation would be a "sorry for the miscomm," or a gesture like "let's take $10 off your next service for the confusion," or even a basic "I can understand how that might have come as a surprise; we'll follow up and ensure we explain the flat rate and hourly minimum charges in the future."

I am disappointed in how this was handled. I historically pay a little extra for SAM because I've received a higher caliber of customer service and this didn't feel the same. Service tech was still great mind you. My issue here is solely with the office staff handling calls, invoicing, and emails - not the work itself.

I used them for years when I had commercial property and they were great. Not sure what happened with them, but I will not use them again. They installed a hot water heater at my home and 3 years later the mixing valve was leaking - the tube connecting the hot and cold side was leaking - not the valves. I couldn’t locate a replacement tube at Home Depot and called them to come out. They told me that leak was not covered under warranty and I needed to purchase a new valve kit and the kit is not available but they have one left in stock for $385. I had no options at the time, the leak was spraying water. So including labor, travel and the valve, I paid over $600 to have a basic repair that took all of 8 minutes to fix. It gets better. He told me that my expansion tank and expansion valve were also bad and the cost to replace both would be $900. I told him I will hold off on those repairs. After he left I googled the valve kit he said was unavailable and found they were available at a cost $125. I called another plumber to look at the expansion tank and valve and he confirmed that needed replacement and he charged total
$240 including parts and labor to replace both. Bottom line is I don’t like being lied to and overcharged. This company is not honest and I don’t trust them. Shop around there are good, honest companies out there that charge a fair price.

SAM Mechanical was great. Steve was patient to all my requests in advising and ordering the Thermo Pride furnace I wanted. Not such a small feat since it was a model that had been recently discontinued and not readily available to the public any longer. SAM’s prices were very fair and transparent. I know I got a good deal! The installation team, Brandon and Jay were very curtious, informative, quiet and neat. Ken, the start up technician helped me set up my new thermostat and everyone at the end assisted me in moving the old furnace out of my cellar and into my shed. You can’t go wrong with this company. Thanks. Clem

It's truly a team effort at SAM Mechanical. My Heat Pump went, the next day it was 7 degrees, and we had to do something fast. The owner Steve came out because he heard of our urgency. The product is not a stock item. Everybody was saying 1-2 weeks to get a new one. He found a heat pump in Boston, drove down and picked it up on a handshake! When was the last time you experienced that? The tech Bill came the very next day (a day earlier than promised) The service tech was outstanding, explained everything he was doing and cleaned up. Not a scratch , dent or a mess left. It's like there were never there. I met the support staff in his office. They were kind and respectful. I can see why his business has grown and grown. If you are looking for great service with a reasonable price I would suggest you call SAM Mechanical. Thank you Steve, Bill, Paul and Holly for a great job well done!

SAM Mechanical did a great job replacing my air conditioner, providing excellent service from start to finish. First, Steve assessed the job over the phone to give me a ballpark estimate, then came to my home to fully evaluate the job and provide a written proposal. His price was competitive with two others I had received (and another company wouldn't even touch my high velocity system). His technicians were prompt, courteous, neat, and efficient, taking extra care to protect my flooring surfaces. Office staff was also friendly and helpful. After the job, Steve followed up to make sure I was satisfied. Highly recommend!

My husband and I recently contracted Sam Mechanical Services to install a new gas heating unit in our home. We were extremely happy with all they did to get us our new gas heating system installed before the winter. Their staff were exceptional in coordinating with the gas utility to get the piping into our home. The installers were very thorough and very helpful and accommodating all during the installation process. The entire staff were right there when the project was finished and in need of fine tuning the system to our specific needs.

I can not say enough about this company. My boiler had some serious issues that another company told me would be a 15k new system replacement or no heat in the middle of winter. Everyone at SAM is excellent to work with. They assured me they could get my system running for me in no time and for a reasonable cost. Outstanding workmanship and professionalism with these guys. They were prompt and caring. Definitely went above and beyond for our family in terms of fast scheduling and fixing our heating system. I have been recommending them to relatives, friends and neighbors and will only use them exclusively for the duration of my homeownership.

Use them and you will be very happy you did. Excellent, five stars.

My 28 year old gas boiler was showing its end was near. SAM Mechanical responded like true professionals. Although being crazy busy due to the great Siberian freeze in full swing, Steve came through on his commitment to get to my home at 8:30pm to address our failing system. He gave us some options and worked with us to set up an install plan that worked for everyone. We had a crew here bright and early during a blizzard and got in. Great job to Steve, Kenny and Zack! Hope everyone made it home safe.

Very professional service. Everything was discussed with price estimates provided. No surprises. Work crew was polite, efficient, and treated my home with respect. I would recommend SAM Mechanical and plan to continue using them for followup maintenance and inspections of my heating and cooling systems.