Advanced Professional Home Services

Like my other negative reviews, I hate writing them because I know that it will impact their business. However, in this case, I feel compelled to write something because I feel like they are going to cheat a lot of other people and it needs to stop.

I needed a sump pump replaced. I called them because they were close by and they didn’t appear to have any negative reviews. (I was wrong about this as they have made multiple Yelp entries which hides their negative reviews.)

When their workers got there, they first quoted me an outrageous price for the replacement of the sump pump. They quoted me $1,450 to replace a sump pump. My first thought was are they stupid? They know that I’m a property manager so I know what the approximate costs of repairs are. I already knew that the average cost to replace a pump should be about $400. So, I asked the worker to call back his boss to get another price because the price was excessive. He comes back at $750. This too was excessive so I turned him down and he left.

What puzzled me at the time was that he didn’t ask to get paid for the service call. Well, what I didn’t know is that while he was diagnosing the sump pump, he had broken the black pipe that was connected to the sump pump. He hadn’t said a word and just left. Now I realized why he didn’t ask for the service fee. He caused more damage than the service call and didn’t want to fix it. This is just dishonest and unprofessional.

Three weeks later, the dispatch woman who didn’t know the story of what happened called to get paid the service call that seemed outstanding. I politely explained to her what happened. (I was truly polite.) Her boss comes on the phone line and immediately starts yelling and screaming at me that I was lying and making things up. (Not sure how he miraculously knew I was lying while his employee was telling the truth when he hadn’t even talked to his employee yet. His response was that his employees never lie so he knew my story wasn’t true. Yeah, right.)

The only problem with his version of the story was that there was a security guard there that saw the worker actually break the pipe. Second, I had to pay another plumber to go in there and repair a pipe that miraculously broke. Finally, there is the indisputable fact that they never asked for the service call fee at the time of service. What possible explanation would there be for this? This one fact shatters their entire story while my story neatly explains why the worker never asked for one and why he quickly and quietly left.

When you call a plumber, you want a plumber who’s going to quote you a fair price for repairs. As a layperson, you don’t know how things cost so you’re relying on his honesty. Second, you’re also relying on his integrity that he’s not going to break things further and later increase his price, instead of owning up to it. This is not such a plumbing company.
This plumbing company is all bad news.

So, if you want a contractor’s whose first impulse is to high-ball you a quote that is 3-4 times the normal price, then go ahead and call this dishonest contractor.

*By the way, disregard the other reviews. It's obvious that they are faked. Read his reviews on Yelp and Angie's List to find what this plumber is truly about. I've already decided to take this owner to court. If the owner writes a response that in any way disputes the facts of my story, I will also sue him for libel.

Update: The company knows exactly who this is. There is a reason why they can't remove this review and why they won't sue me for libel.

Scam. Do not give credit card info as they will charge without authorization. Techs came and made our AC situation worse. Will be reporting to the Better Business Bureau. Please do not use.

EDIT: This is a follow up for three days after the review.

Follow up on a previous review. Three days after we received “preventive maintenance” and overcharged without permission, we turned the AC off only to have dust particles rain from the unit. Once again, do not use this company, as they are a scam operation with untrained techs.
For photos of the dust, please see my yelp review. Once again, DO NOT USE. SCAM OPERATION.

I decided to write my first review because guys from this company did an excellent job! A week ago, my air conditioner suddenly stopped working.I found this Company on google and I have no regret. Tech came within an hour, He had explained everything about the air conditioner. Great job! everything works perfectly now. I recommend these guys!

I needed a new 40 Gal water heater in my home. The price quoted was reasonable. The crew came out and did an amazing job!!!!! Very professional & excellent work! I will only use Advanced Professional and would recommend them to anyone. They are properly licensed and the technicians are very knowledgeable!

I am not one to verbally bash a business, however as a owner of multiple properties in the Passaic county area, I found this company to be extremely unprofessional. I contacted this company to inquire if they could come out on an emergent basis as my radiators on my third floor unit would not heat. Initially rthe receptionist was helpful and advised that the tech would call me 40 minutes prior to arrival. However, the receptionist called me and told me that the tech was at my property and never provided me
The grace period. When I finally arrived, I called back the receptionist as the tech was not the property she advised, that he is at “ the bodega”. The tech finally arrived 20 minutes late and assessed the issues I found it to be quick as he did not turn on the boiler or check the radiators. He only quickly pointed out pipes that needed to be fixed. The tech did not speak any English so insisted that he call someone from the company so that I may explained the issue. He called the tech “ Rachel “she spoke to him in his native language and advised him to check radiators he did. However the only thing he kept saying was “ boiler no good” . This was a new 2 year old boiler. The tech left and I attempted toCall the office to be provided quote I even left a message on their after hour recorded line. (I’m sure they will respond and state the lines are recorded for quality and assurance) and I called and severalTimes and left messages. Finally the next day The receptionist gave me the run around about getting in touch with Rachel to be priced and quoted. The receptionist even lied about her ( Rachael) being in the office. Finally Rachel got in touch with me and gave me a quote of $1,950.00 to bled system and check radiators. I told her ok and to provided me the estimate/ proposal by the end of the day. Can you believe she never provided it. Because I’m proactive and stellar business woman I already had another plumbing company coming out. They quoted me 550 dollars to do the same thing. This business I honestly believe is SCAM. They rip ppl off, and have terrible business acumen. Please DO NOT USE THEM. I have never in my life witness such poor business. I am business owner myself , don’t let the outer appearance fool you, the way they screen call.
Distastefully priced and so unprofessional. I’m an extremely busy person and I hope that this review helps another customer . DONT CHOOSE THEM!!!!

I noticed some water dripping out of our water heater's over flow pipe and was concerned. I called Advanced plumbing on Saturday morning at 7:00 am. I received a call one hour later that someone was coming to help out.
A repair guy showed up and fixed the problem and gave us a tutorial on how a water heater works. He was very professional, informed and caring.

I wholeheartedly recommend this company. We feel blessed and grateful to have found them.

I worked with Jack C. He did an excellent job! He also had a great personality which was appreciated at the time of a pretty bad leak. Thanks Jack!

Advanced Professional Plumbing is truly the way to go! As a homeowner, you wonder which plumbing company will serve your needs without ripping you off. APP workers and staff members are truly professional, efficient and knowledgeable about their craft. I've called them twice in reference to two different services and I wasn't disappointed. Thank you Advanced Professional Plumbing for making sure my heat and hot water were running. If there is ever a need, I will certainly call again. THANK YOU!!

My water heater went out on me the night prior. This morning (day of writing this review) I called up a few places along with Advaced plumbing. They had a very reasonable quote for the work and could come out a handful of hours from the time of the call.

They came out, did the work exceptional quickly and for the quoted price. It was a no hassle situation and the work was done professionally. Even threw in a drip pan which another quote was going to charge extra. I would absolutely use them again.

Julian, the service technician that showed up, was exceptional. Very professional. Very knowledgeable. I had an emergency situation and the previous plumber I called charged his fee without even suggesting a solution. Julian identified the issue and addressed it on the same day. The fees reflect the service - worth every penny.