B. Carlson Heating, Air Conditioning & Plumbing

We're new to B. Carlson, and new to the service agreement. Pete was incredibly thorough and professional in inspecting our evaporative cooler and furnace, and winterizing our home. I also appreciate Kris proactively calling to schedule the appointment a few weeks ago (one less thing on my to-do list), and then calling again to confirm the appointment as the date approached. They, like the rest of the staff we've interacted with, seem to care a lot about their customers and the quality of their work.

In 2003, Carlson HACP installed a new Criterion 2 into an older house I am still living in. I have never had to have it repaired and never had anyone else come in to "maintain" the unit....In the early morning hours the unit would not kick in and I was "freezing". I called and Carlson's sent over a tech mid afternoon ..Mr. Saavedra professionally found the problem, repaired, cleaned the unit and monitored for carbon monoxide... it was good to go. He was also kind enough to instruct me on choosing a better filter, the need for maintance during particular seasons, and to be thinking of changing out the unit...it has been almost 20 yrs. LOL I am totally grateful for the Carlson team to understand my dilemna and sending a tech quickly, instead of having to wait days and cold nights for an available tech during this cold season....Thank you for the blessing you have given this old lady and checking up the next day to see that all went well with the unit . BAM albuq., NM

My A/C quit working a few days after a Home Depot contractor came out to perform a "tuneup" on my system. I called B. Carlson rather than throw good money after bad and I am glad I did. The response was fast and the work professional. That was over two weeks ago and the system is still working fine. From Paula in customer service to technician Ben Dudley the service was outstanding. These folks truly are professionals.

Tony was wonderful. Easily found and resolved issues with our water conditioning system AND walked me through (very patiently) details of the system and how to keep it running efficiently. Will definitely call B Carlson for any future system repairs - they’re great, Thanks again Tony!

Would give 10 stars if I could - professional, friendly, awesome! B Carlson did a new installation for me and removed the old package unit on my rooftop. I wanted the new 2 stage technology and I wanted something quiet - as my old was noisy. The sales rep, Mario and the installation tech, David both took extra time with me to help me to decide which brand and which unit of that brand to get. If you are looking for a new or replacement HVAC system, I suggest you always go with a company that is not married to just one brand. Mario took time with me to understand my needs and went out of his way to explain the various options and to find a reasonably priced, properly sized unit. I went with the Bryant brand (which is made by Carrier but without the label, hence saving a few hundred dollars right there). I had a million questions and both Mario and David went out of their way to answer them. I found everyone, including Paula in the office, to be very knowledgeable, courteous, professional and just plain awesome to work with. I saved money, got top notch service, and am very happy with my new quiet, efficient system. Thanks to everyone at B Carlson!

We were Sooo pleased with Carlson. Communication was stellar! We were informed at every stage of job. The installers were professional, knowledgeable, Covid safe and personable. They went over and above to make sure the job was high quality. All was much more than we expected. We HIGHLY recommend them.

I've been using B. Carlson for years, and their installs, repairs and maintenance services are excellent. Joe was here today and he is the best! Friendly, professional, thorough, knowledgeable and goes above and beyond to help his customers! Kudos, Joe!!

Carlson Heating and Plumbing have handled all our plumbing, heating, and cooling problems for at least 15 years. We have always been 100% satisfied with their services. Employees are always professional, competent, and polite.

We recently purchased a new Bryant Heat Pump Package Unit from Mario Martinez. After gathering bids from several local companies, we chose B. Carlson. While it has only been a week, I wanted to comment on my experience. The install went smoothly. Dave and Alex showed up on time, did a fantastic job. The sales manager Jeremy even stopped by to make sure that I was happy. So far, we are thrilled with our new unit and we love our Ecobee4 thermostat. A week after install, Mario came back to check on the unit and helped me fill out my rebate forms for PNM. I had a very pleasant experience with the whole crew and even purchased a preferred service agreement something I have never done before.

Over the weekend my home furnace went out. It was freezing! Today Sean from B.Carlson came out and fixed the issues at hand. My home is comfortable and feeling delightfully warm! So thankful for the courtesy, professionalism and knowledgeable service by Sean. He explained the process of what work was required to get my furnace up and running, I appreciate being explained each step of the way! B. Carlson is the way to go! Great employee Sean! I will continue using this company!!!!

Also- over the summer 2018, a few months ago, my swamp cooler died after 17years. I decided to replace the system and purchase a Master Cool system. Best decision! I set up the installation with representatives Mario Martinez. He explained my options for home cooling systems very throughly. Alex and Alejandro installation specialists were also amazing. Very professional and courteous. During the hot summer my children and I, enjoyed the cool air in our home! Thank you so much, all around this company is wonderful! Great employees, quality products and reasonable prices!