John Ray & Sons Inc

Mary helped coordinate a repair for us and kept us updated so we knew when to expect Kurt to arrive. Kurt did a great job--he was efficient and professional. We appreciated their service!

When will the inept managemen take responsibility for the sad sorry shape the company finds itself today.......Rushing people into unsafe construction and equipment filling life threatening situations.......when.....recent rollover and other accidents have occurred under the watch of a safety supervisor who's too busy playing mall cop and bragging about the people he has written up instead of taking care of the hazardous and unsafe conditions brought to him by the drivers that they hardly ever give attention to...They are a pathetically run company which is why they have lost so much business over the last 5 years..they are having a major issue hiring people because of the way they treat their employees ...

Michael Laporte and his service and installation team did a fabulous job responding to my need for quick help getting propane lines installed during our renovation. They gave us great advice and we were able to move ahead quickly. Thank you!

Horrible. I had been a customer since 1991 so there was some trust there. Bad move on my part. I looked at the delivery ticket and saw that they were charging me $5.39 a gallon for propane. Propane on that day in the Capital District was $2.86 a gallon. So I called and told them I wouldn't pay almost twice the going rate and they acted surprised and promised to fix it. I wonder why they can fix it once they get caught. Unethical for sure.
Second part - My mother ran out of oil on Friday morning. She noticed the house was cold around 11:00 AM. Placed a call. Called again in the afternoon. Then I started calling. The technician called back around 6 PM and left a voicemail. He called again at 8:30 PM. I told him to meet me at the house on Saturday morning at 8:00 AM. A tank truck showed up at 11:00 AM. 24 hrs later. They didn't call so I couldn't meet them to let them in to bleed the lines. So no they claim he's an hour out so that will make it 26-27 hours without heat or hot water.
I think the problem is with management. The guys that come out to service the furnace have always done a good job and delivery used to be top notch.

John Ray & Sons is such a wonderful service provider! Our delivery guy Ed is reliable and professional. We know we can count on him. It has been a pleasure to use this company.

I have had a contract with this company for a few years but this year the service has just been atrocious! I have been trying to get my boiler cleaned since Aug and keep getting rescheduled. I have had to take time off to meet them (which costs me $$$) only to be called after the appointed time to tell me they have to reschedule. This last week, they made an appointment to do the work and never called and never showed! All their talk about customer service is just that ------TALK! I am searching for a new company.

Everyone I spoke with was very nice! HOWEVER, that does NOT make up for the fact that no two customer service reps had the same answer! Every time I called I got a different answer to the SAME problem, contracts were NOT explained throughly and I lost money, because I moved, one person told me I'd have a reading done before our closing date and receive a refund, no one ever came and read our tank, another person said no, I could ask the new occupants of the home to pay us what the charge would be for what was left in our tank, I am SO disappointed and expected SO much more from such an established company!

Realized at 4:00 am on this bitter cold morning that our furnace was not running and the house was at 55 degrees. Had a call back from Greg the service technician in a very short time from my original call to your answering service and he was here shortly thereafter. He diagnosed the problem and replaced the failed part in an efficient manner. He was very competent, knowledgeable, and able to explain what the problem was so I could understand it. Thank you Greg for waking up way too early on a Saturday morning and getting our furnace functioning again! Great job.

Had them install central a/c, replace my furnace, pipe my grill 4 years ago. I have had nothing but top notch service for the last 4 years and just recently had them service my systems and they found that my furnace fan had a problem and they are fixing it. Top notch service. Propane deliveries are impeccable as well. John Ray and Sons have done nothing but go out of their way to show me great service.

I see alot of comments about wait time, I'm not sure when you are calling but I've never waited more than 5 minutes. I just called a couple minutes ago (10:30AM) to verify my delivery after reading these reviews and spoke to someone right away. I'll update the review if necessary in the future but I've been using them over a year now and have no complaints.