ARS/Rescue Rooter - Durham Air Conditioning Repair

Technician was awesome, a dog lover and forgot his vice grips. I of course will hang onto them. See your technician in the fall

Jeff that came out was great. He explained things and answered all my questions. Their scheduling is terrible. It took 3 different appointments to get them here. Only hours after appointment time, they called to say they would not be coming.

Arrive on time and found the problem right away. The tech was very kind and polite, problem solve great company to use Thanks ARS Rescue Rooter.

We had a horrible experience! We waited for some parts to be ordered- they arrived and we were given a window between 2-5 to get our furnace repaired with the parts. I called 5 times after 5… nobody could tell me when the technician was coming. They could give me his name but nothing else. We waited until 7:45! He arrived and left almost at 9 pm. The answering service couldn’t contact the people in charge of dispatching the technician. It was a mess!

Dealing with appointments was horrible. Several cancelations. Jeff the technician was able to call me down and make the experience ok.

HVAC system maintenance was as expected the technician Michael Smith was very thorough and professional ARS Heating and Cooling Company is the Best.

ARS replaced two complete HVAC systems in one day. All before my wife got home from work. She couldn’t even tell we had two crews working in attic and in crawl space. Absolutely impressed with how well both installs went. Bought through Home Depot and highly recommend ARS.

I had Jeffrey Little come out to tune up my air conditioning units on a new home. He was extremely professional, knowledgeable and courteous. He discovered an issue with my capacitor in my upstairs unit, thoroughly explained how this could affect my system and provided me with a very reasonable quote to make the repair. Highly recommend for other first time home buyers.

Checked heating system and fixed the thermostat that I can use it manually.
Very knowledgeable about the work he did and Very helpful giving me information that I needed to know about the system. H Joseph is a very understanding man and cares about his work and the people .

CON: I needed an entire AC system with an air handler. The initial quotes were high. I arm wrestled the sales guy for a while and got the price down to what I thought was reasonable. I just wanted a basic AC/heater system.

PRO: The guys came out to install the AC unit and the air handler in the crawlspace. I watched them the entire time and they did an excellent job. It was a lot of work to remove the old air handler from under the house and it was a lot of work to install the new one.

It took the entire day but when it was all done the installation looked professional and they verified everything worked before they left.

You just need to get through the sales upselling on a new installation. If you feel the quote is too high, then you should seek a second quote. I was able to get the cost down to where I thought it was reasonable. The actual installation was a top notch job. :)