Piedmont Metro Heating & Air

This company installed a new AC and heating system for me last year that was supposed to include a 1-year maintenance plan. They did not show up for the scheduled maintenance visit, did not give an explanation why, and have not responded to my calls. I have been told on 3 separate occasions over the past 3 weeks that a manager will call me back; no one calls. I am upset that they breached their contract by not performing the included scheduled maintenance, but thankfully they have plenty of competitors in the area so that I can at least get it done by someone competent.

Piedmont Metro installed a Goodman heat pump for us last year after our AC pooped out in the dog days of summer. AC worked perfectly through the end of the warm weather.

A few months later winter rolls around and the heat doesn't work. Piedmont came out and manually switched the system to heat, citing a faulty (preexisting) thermostat. I bought and installed a new smart thermostat.

A few months later, come March or April, we needed AC again. Turned on the AC, AC didn't work, so Piedmont came out again and manually switched the system back over to cooling. Said the thermostat's the problem. So I went out and bought a second brand new thermostat and installed it. No dice.

Now it's September and it's getting cold again and our heat doesn't turn on. Had a different company come out (Green Horizon) and they figured out that the orange wire that controls the reversing valve had a short somewhere.

After diagnosing the problem Piedmont couldn't diagnose Green Horizon suggested using one of the other unused wires instead of the orange wire. Worked like a charm. Piedmont's responsive, friendly, but ultimately incompetent, at least in our situation.

Piedmont Metro did a great job responding quickly to evaluate our HVAC. They scheduled the appointment the next day and completed the work on time. Reece did a great job installing the new system and my kids enjoyed watching him work. We appreciate the owner, Robert coming out to review the job when it was completed. We feel the price was competitive and the service was excellent. Definitely 5 star service from Piedmont Metro!

I called Piedmont Heating and Air on Saturday about an issue with our Air Conditioning Unit. They called me back and scheduled a time for Sunday, arrived on time, and repaired the issue. The technical representative was polite and professional. He answered all of my questions. I would call Piedmont Heating and Air again in the future and would highly recommend their services.

At the beginning of the summer, after a day of calling AC companies without any success, because "everybody's" AC broke down at that time, Morgan from Piedmont Metro eventually saved us, when he called around 6pm and came and fixed our AC unit the same day around 10pm (no surcharge). That was great service. However, when we wanted to ask Piedmont Metro about furnace maintenance and estimates on other services, no technician has ever called us, despite two requests submitted through the friendly call center (which was however no help regarding information - they only submit your questions to the technicians). That is why I can only give three stars. It doesn't seem like high HVAC season right now, so I don't understand why it is such a problem to get a call, even if just to say that they are fully booked.

Matt Fisher was the technician that repaired my HVAC system. He arrived within 2 hours of my initial call, and quickly diagnosed the problem. He was able to get the unit running, and waited for 30 minutes so that our house could warm up before he took the part he needed to replace. He returned first thing in the morning with the new part and had my HVAC fully repaired that morning. Excellent service!

I would like to share how amazing the service is, they were not only responsive but when my AC unit went out they came within the following couple days. They were very responsive, with phone calls and any questions or concerns I had. I will be willing to go back to them as long as I’m around the area! I honestly recommend this company to any of my family and friend they did such amazing work only took a couple hours , and my house was cold like Antarctica within the end of the day!
I just want to appreciate to owner for all the amazing work he did and amazing staff he has.

I am extremely impressed with Piedmont Metro’s professionalism and responsiveness to my HVAC issues! Morgan came right one time and finished the job very quickly. If you are looking for a HVAC company in the Durham area, I highly recommend calling these guys!

The Piedmont Metro team that replaced my furnace was Metro from Fayetteville Rd., Durham. They responded promptly and kept me informed about the replacements and the cost! They replaced a 30 year old furnace and used as much of the duct work, etc. as possible which really helped with the cost. The price was extremely reasonable. I have recommended them to my friends (who have had their services and have been very happy). I will continue to do so

This was the only company that would come out and fix my heating on Christmas Eve. Fast and professional. I'll be using them from now on.