ARS/Rescue Rooter Heating & Air Conditioning

We set an appointment for 9 to 11 and received a confirmation call at 930 the morning of our scheduled service. We then received a call at 1pm that the tech was on the way, which was 2 hours after the window and we weren't available. When we had to reschedule, we told them any day but Wednesday and they set up the appointment for Wednesday. In order to get it repaired, our schedule was rearranged to accommodate this day - the tech arrived and after inspection "thought" it may be a leak, but didn't have the tool required (even though we told them we thought it was a leak when we called). He wasn't sure if it was a leak, but for $1900 (labor only, the part was warranty) they could fix it. He did offer to fill the freon at $190/lb. The only bright side was they discounted the service charge since they no-showed on the first, but said they might have to charge another service charge to confirm the leak. We've reached out to another company and will most likely not use these guys again! These guys talk customer service, but did not deliver

Home Depot hired ARS to do an install for my new thermostat purchase (which I paid for through Home Depot) and was told ARS would contact me to set up the service date. After a week of not hearing from them, I called them to get the date set up. After being sent back to customer service with Home Depot because “they had no record of my service order” (I had the receipt) Home Depot had the work order where they had asked for them to contact me. After two more days of going around between HD and ARS, they still wanted to charge me EXTRA for coming out to my house!! Home Depot graciously offered to cover anything extra that was charged for the install, but then when I finally got a tech to come out, the tech declared I needed over $1200 work done on the circuit board, Still DID NOT install the new thermostat, and still charged the “assessment fee!!” DO NOT USE THIS COMPANY!! I feel like I have not only been through the ringer with them, but have been ripped off as well! They took my money for absolutely no work!

Great service, got my AC and heat pump system, at a affordable price, also, financial options. They approved you right away. The technicians make sure everything was installed correctly.

Not recommended to look for what’s causing your ac’s problem. I called ars since they were the ones who installed the system at my house to check what’s causing my house vents blowing warm air and my thermostat having a hard time reaching my house set temperature, the ars’ contractor told me it lacks of freon. He loaded 1lb of freon but that didn’t fix it and says that he needs to look further on what causing it, which will cost more and more if he was able to fix it. I didn’t agree for him to do it since it cost too much. Before he leaves, I paid him $170+ for the service and putting 1lb of freon. He gave me his estimate of $1,000 to $4,000+ to look and fix the problem, he even recommended to just change the system instead of fixing it (which I didn’t bite because the system was only 7 years old). After he leaves, I called a different company for a second opinion and the next day this contractor from another company were able to tell me the problem and fixed it in less than an hour. Saved me thousand bucks and only paid them less than $180.

No showed the first day and did not call to say they would not be coming. Did the same thing the next day. If you are looking for a reliable company then I would try a different place.

I have been using this company for several years now, for HVAC maintenance and once to replace an aging unit. They have been professional and respectful. When I bought a new unit they didn’t try to sell me more than I needed and were low pressure. My serviceman today was Joe and he politely answered some
questions I had about my thermostat without rushing me. And since the pandemic, they have all been very careful to observe protocol. I have recommended them to others. My serviceman was Joseph Civitello not Jose Fimas. Thank you.

After spending 5 hours trying to figure out what was wrong with my furnace (as if I knew what I was doing) , I've decided to wait for the next day to continue to fix my broken Furnace on my own. My wife who was freezing, (since it was 38 degrees outside) was not having it anymore, broke my manly ego and told me that it was time to leave it to the experts. Reluctantly, I contacted ARS, they immediately sent Andrew. This truly knowledgeable and professional technician, who (made things worse for my ego) figured out the problem in less than 1 minute and fixed it. He took the time to explain the problem, and even though it was late (10 pm), treated us as if we were family and he had nowhere better to be. If Andrew is a true representation of how ARS deal with all of their customers you are then going to be in great hands. Thank you Andrew for the best customer service experience, and for all of the knowledge you imparted on me. I give this company a 5 start review and recommend that you hire them to. And if you happen to be lucky enough to have Andrew come to your house, please let him know that we appreciate him very much.

Immediately wanted to sell a brand new system instead of the option of repair. We had second person come out and get the job done, but also found potential sabotage from the day prior. A wire had been disconnected making the motor overheat. I was told in no way could that wire of come loose on its own. Run fast from them, and get a second opinion always l. Our correct repair 550$ Versus a new 16,000$ system. Predator behavior

I installed new system but within three months I had to let their rude technician in my house more than five times. Not only their technicians their dispatcher is also so rude. Luckily I am within there warranty time so that they are still trying to fix it. if they couldn’t fix it I will have them uninstall the unit. So plz never use them they are terrible. They do not have good customer service. I am tired.

To be honest, HOW THIS PEOPLE WORK WITH HOME DEPOT?????? My mom bought a house and needed a new ac/heat system . We went to Home Depot and they help us with everything and they work with this people. They say the system is new, which I don’t believe. October 2018-2019 we made multiple phone calls for an entire year complaining about the system. For them it’s nothing wrong because they are not the ones who lives in this house. Our concerns, still the same. If the temperature is 28F okay they said “it won’t turn off at all for 3 hours and it’s normal to be warm,” but why the heat it’s not warm hot it’s mad cold like the ac. The house is always cold, we live like we don’t have a heat unit in this house, like we live inside if a fridge. The house has insulation, everything is fine. My room needed two vents and because they don’t want to do the job they said was okay. We tried to return, they always said “we are going to fix it and I’m sorry” for an entire year until when we had the time to return the unit and their warranty idk for what, they never fix the issues. The vents need the duck tape things they leave it like that. Now when they arrive to your door is $100 dollars + whatever they are going to do to the machine, to do nothing and leave it exactly the same or worst. At this point I only want to throw the entire unit to the trash.