Savings HVAC

I literally never write any reviews for companies but felt compelled to do so in this instance because I feel as if people are unfairly holding this company accountable for poor service on the part of the home warranty companies.

My Experience:
AC was not cooling our house at all prior to Memorial Day, filed a claim with the Home Warranty company and was told to contact Savings HVAC - which I did. Jared came out the very next day to diagnose the issue and as far as I could tell, did a very thorough job. He wrote up the recommended repair and send the information to the home warranty company promptly.

The home warranty company proceeded to drop the ball multiple times and it took 2.5 weeks for the hardware to arrive, with no one at the home warranty company having any idea where the hardware actually was while in transit (no tracking number, telling me it was scheduled for delivery on a Sunday??, etc.)

I reached back out to Jared the day after the supposed "Sunday Delivery" and he said he had just received the hardware in and could have it repaired the same day. This was fantastic news and surprising that he could get someone out so quickly to finish the job. The installation went smoothly and the technician was again professional and answered all my questions - no issues since.

TL;DR: Home warranty companies can often be the ones to blame for delays in the repair process, not the service companies who actually perform the diagnosis & repair of the hardware. Try to understand the responsibilities of each party involved before assigning blame.

Called Thursday afternoon. I was told the earliest appt is Next Thursday. Additionally, when I asked if they can give me at least a 4 hour window. They declined and said I will get a call THAT day (appointment day) in the morning to give me a time of arrival. Request for a 4 hour window is a reasonable request considering people with jobs and needing to take time off. Also just because I have a home warranty does not mean anything. First time home buyers have warranties so don't assume that people will take advantage and feel that your time is not valuable.

My name is Jason and I’ve been lucky to have of had Savings HVAC in my life. It was about a month ago when I noticed my ac was acting more like the H in HVAC. We placed a call and got in touch with Jared. He came out within 24 hours in the middle of all of the pandemic. ( with a mask and respecting social distancing and being hygienic as best you can in someone else’s home).

He quickly assessed the situation and had provided a palatable quote. I had already spoken with several HVAC people past few years. So this was something I was able to assess somewhat quickly and pounced as summer heat was coming.

They had to order and schedule the parts for install. So the worst part is the ordeal was not having for a undefined period of time knowledge of when a new unit was coming, but arrive it did and their crew installed it. It had been almost 22 years since this house had a new unit so it was interesting to hear them do it while working from home but they also did it as quietly as possible to respect my WFH environment.

They quoted 8 hours but were done in 4. I appreciated the under quote and over delivery aspect of their work. They didn’t act cocky. They were nice and I’d let them in my home again.

From their schedulers to their installers. They are an amazing crew that you should trust with your HVAC needs. I’m glad I took my colleagues recommendation and gave Savings HVAC a chance for my families comfort this year, 2020 was hard enough without losing central air.

This is not a requested not paid review. This was earned

- Jason Fortman

LISTEN TO ALL THE OTHER TERRIBLE REVIEWS AND DONT USE THIS TRASH COMPANY

I was given their name by my home warranty company. Had prompt service! Fixed my air conditioner within 24 hours of calling. The technician, Jared was very polite and knew exactly what was wrong. I had an excellent experience! Thank you!!

Just not dependable or maybe just poor at customer service/Communication. I was going to let this pass but the longer I chew on it the worse it tastes.
I had a furnace Issue late Saturday afternoon, so no heat. I called my home warranty company and they opened a claim and referred me to this company for service. Great!
I called Saturday afternoon at 6:30 PM. As expected on a Saturday my call went directly to voice mail where I was instructed to leave my name, address, phone number and the times that I could be contacted “today or tomorrow”. I did not really expect the provider to call me on Saturday evening, I didn’t really expect the company to call me on Sunday, heck, I’m a reasonable person. Monday after not hearing anything from the contractor I called them again at 3:30 PM to see if they had in fact received the instructed text message. I was told that they got it but to send it again and mention that I had talked to him and he would be in my area and take care of me “first thing tomorrow” (Tuesday). Great!

So along comes Tuesday, now remember this is Ohio and I have not had heat since Saturday. I am also not so naive to think that I am the only person with a problem so I should not have a wait. At 3PM I called to see if they were coming. I was told that he would be here, "shouldn’t be more than 1-1/2 hours and he would call me about 1/2 hour ahead". At 6:30 PM after hearing nothing, I called again. This time the call went to voice mail. I left a message asking if they were intending to do the job or not. No reply as of today.

Very frustrated, and realizing that the whole home warranty thing was tying my hands I called to request a new contractor.
Finally out of frustration, I went outside the whole warranty process and called a HVAC contractor that I knew could perform the service. I called them at 7PM and they were out before 3 PM the next afternoon. Simple repair cost me less that this guy would have charged me for the home warranty deductible.

Lessons learned : Stay away from Home Warranties.

I’m sure that when this company shows up they perform adequate work but in the emergency service area they need a little work on communication. Just a phone call saying they couldn’t make it and would be out tomorrow would have changed the whole way I feel about them right now.

Quite incompetent and unprofessional company I have come across..will not ever go with them nor will recommend them to anyone. They came to do a job for our furnace. They couldn't figure out how to fix the problem. Blamed the issue on the furnace with the reason it was installed incorrectly. Although this furnace has been working for 20 years without any problems. Due to their judgement it created a huge issue for us with our insurance as they denied us coverage. But luckily there was another company we found who figured out the problem and fixed it in minutes. If anyone wants their number send me text. But at all costs avoid incompetent, unprofessional, amateur Savings HVAC

This company is really bad with communication. They guy came out Monday morning and when he left he said that he would call Tuesday to let me know how much I would have to pay out of pocket to get my A/C come Thursday I haven't heard anything so I called at 8am and was told buy someone jeard would be in the office about 20 mins then I called about 11am and spoke with a women and was VERY RUDE. this is a very unprofessional company

We have been so impressed with $avings HVAC and owner Dave Wright. We recently found the heating system in our multi-family building was failing. Dave came out the same day we called him and gave us the pros/cons of fixing vs replacing the system. After reviewing all of our choices, we made the decision to replace the boiler (not an inexpensive undertaking but definitely needed) and are looking forward to $avings HVAC doing the work tomorrow. Thank you for giving us the needed information to make an informed decision- we appreciate the way you do business!

Mean, unprofessional, selfish owner. DO NOT RECOMMEND USE SOMEONE ELSE