Henson Heating & Air Conditioning

The technician was very professional, and informative! He informed me of all the options that were available to me from Henson Heating & Air Conditioning. Got my ac back up and operating in no time! Overall I would recommend Henson Heating & Air Conditioning.

I called this company on a Saturday night at about 9 pm. It was hot in our home and the kids were tired. A technician arrived promptly, diagnosed the problem and fixed the problem on site! No overtime charge, no weekend charge, just good and friendly service.

Booked a tech to come out between 10am and 1pm. Sales guy was pushy about the yearly service plan. I told him not until I'd seen their work. From here I was forwarded to some central scheduling company called Premium Home Service who contacted me with the job confirmation.

Day of, and there's no call/no show. 1pm comes and goes so I call them and find out that the scheduling department decided to cancel my job for some reason and not bother to inform me. Was actually asked: "Would it be possible to reschedule?"

It's ONLY possible to reschedule. /facepalm

Why would I bother with an annual plan with a company that can't even call me to let me know they won't be coming? I wouldn't. Suffice to say I'll try someone else.

Our tech was incredible! He is so trustworthy as he has proven himself more than once to be diligent at determining the issue at hand as well as the best way to remedy it. I am very happy with his willingness to help and be upfront with procedures and cost!

Another great experience. Service rep Kim was great answered all my questions and left my system running like new. Henson Heating & Air Conditioning is definitely a company I recommend. Our many thanks.

Roger was very thorough inspecting our 3 rooftop units. Knowledgeable, friendly, and professional. Looking forward to them taking care of our regularly scheduled maintenance going forward. I highly recommend using them.

Henson Heating & Air Conditioning came by and showed me exactly what was wrong with the unit. Parts were ordered and installed in a timely fashion. My problem was resolved quickly and efficiently. They were very professional and I will definitely be a repeat customer.

Thank you very much for your quick response and professional work. I am well pleased with your service and will recommend you to my friends.

Horrible. Do not try to hire this company. I bought the service plan and scheduled an appointment for the same day between five and eight. I called back at 7:15 and they said they needed to reschedule for days later not the next day. That’s unacceptable I canceled everything, hopefully I’ll get it back. Do not call this company.

The person they sent spoke a different language than English and we could not understand each other. He did not understand anything I said to him. I just wanted to pay him and have him leave and he didn't even understand that. I would never call them again