Maitz Home Services - Air Conditioning, Plumbing & Heating

Kenny from Maitz was WONDERFUL. He came exactly when he said he would, provided a thorough diagnostic on our water heater, and provided extensive feedback on our options and what could be done to fix it. I would personally recommend not only him, but the company themselves. Thank you!

Jose was more than helpful. He went the extra mile to explained resolve my issues. I will definitely recommend.

Maitz home service, specifically our technician Kenny, was phenomenal. The same day service for the plumbing repars that we needed exceeded every one of my expectations. He was kind, friendly, knowledgable, skilled and trustworthy. I highly recommend Maitz for efficient and reliable service.

Dale, was wondering technician and I would refer anyone to request him. He seen the stress that I was feeling about this issue and he was confident that he would resolve my issue. He was very knowledgeable about the products, services and provided me with my options. He did not mind going into the garage to shut of the power…as we laughed about it. He took the time to explain everything to me. He was very professional and courtesy. He wore his face mask and offered to wear shoe covers. He said he had OCD and I can tell because he took his time and cleaned as he worked. I sent before and after pictures to family and friends and they loved the new set up. By the time he was done my stress was relieved and I didn’t mind paying for the work and the knowledge. I told him I was a first time homeowner and he advised me of the different things that the company offers for me to enhance my water system. By the end of the job I did not feel like a company was doing the work but rather a friend. Thanks Dale!!!

Kitchen Sink Leak. Strainer needed to be replaced. I like the fact that they came on a Sunday our technician Sergio I believe his name was. read this carefully and also the person who’s responding to all the queries here on this forum . Customers will not trust you if you’re all over the place with pricing. I experiencedthis with another company called leaf filters as well and you guys know what you’re doing. this basket strainer Sergio had a price of $918. Totally unacceptable. Then he came with another price of $600. Then he use the script as if he had to call his manager to see if he could get a better deal for us. Honestly I felt like I was on the show deal or no deal with Howie Mandel while he went to talk to a so-called banker. We’ve all seen that show for the most part. At the end l was quoted a price to change one basket of $239. How do you go from $918 now to 239… Make it make sense!!! I will not use this company again because of the price gouging and see what they can get from someone. If this was an elderly couple or a desperate person looking to get repairs ASAP they would’ve took them for a quick job that only took 20 min.. shame on you. !!
I could not wait for this guy to take that iPad and a few tools he had and leave my house.

Wondered if we wanted to fix our old toilet ourselves,. Thanks to Lyle for doing it for us.

We appreciate having Maitz for our Home.

I want to give a “heads up” to anyone who uses Maitz Home Services. This is an account of my first-hand experience with Maitz:

In the early hours of the morning, I had a pipe burst in my upstairs bathroom. Since I currently have and have had a service contract with Maitz for over thirteen years, I called them and asked them to send over a plumber immediately.

After waiting for more than an hour, the plumber finally arrived and found the problem in a matter of minutes. Since the water from the bathroom had leaked downstairs to the main floor and then even further, downstairs into the basement, the plumber called a water damage restoration company. He seemed to know the people at this company on a first-name basis. I thought this was a good idea because I like it when people can refer a company. To me, it means that they have had many prior good experiences with the company and therefore they can recommend it. But a few days later, I found out that it was the biggest mistake!

The company that the plumber called did do the restoration work however, I had major problems with them! Then, I found out a few weeks later, that the plumber got a “kickback” / referral fee, for recommending the restoration company.

I originally thought that the plumber was looking out for my best interest, since I have been a customer of Maitz for so many years. But unfortunately, that was not the case! The only person the plumber was looking out for that day was himself, because he would be getting extra cash in his pocket!

Since I did not like what happened, I called the plumbing manager at Maitz to ask about “kickbacks” / referral fees. He told me that the company is aware of their techs accepting referral fees and that Maitz is okay with that. Yikes! Also, the fee paid to the plumber did not come from Maitz, it came from the company that the plumber was referring. I did verify with the restoration company that they did indeed pay the plumber from Maitz. In my opinion, when a plumber gets a “kickback” from the company that they are referring, it makes that referral much less credible, if at all credible!

If you ever have water damage at your house and you call a plumber from Maitz Home Services, please keep in mind that the only reason that they may recommend a restoration company, is because they might be getting paid extra money that day for doing so. Therefore, do yourself a big favor, get a second opinion, maybe a third opinion and look into other restoration companies, before you make your decision as to who you will choose!

I really appreciated Lyle explaining everything involved with my Plumbing issues.

I will be calling Maitz when I have any issues with my home.

My water heater stopped working and they were able to send a plumber out the same day. When Lyle arrived he was extremely knowledgeable and helpful. He provided several reasonable water heater replacement quotes and actually stayed until 8pm on a Friday to make sure the job was completed. We are extremely happy with the quality work that was done and would definitely recommend.

I would like to thank our service technician, Jose, and the entire Maitz team for would I would consider to be an exceptional customer experience. My family and I encountered a water leak in our basement and within 24 hours, Jose showed up four hours earlier than scheduled and remained on site for the better part of 8 hours to insure a quality diagnosis, repair of the leak and installation of a new water softener. His level of professionalism, knowledge and commitment to leaving the home just as he found it were all beyond expectations. Thank you again from a grateful family, keep up the great work!