MDT Heating and Air Conditioning, LLC

Mr. Turner, your 'interpretation' of the events as presented in response to my husband - to be frank - is simply disinformation. If you are going to take time to present your ‘research’, the least you can do is to make sure it is factual.

Our original call was to OUR home warranty, American Home Shield, who then contracted our work request to MDT Heating and Air / MDT Heating Warranty Services/MDT Duct Cleaning. Perhaps you should instruct American Home Shield to specify that information to customers when they contract technicians from the MDT brand.

While the first technician did inform us that our HVAC Unit was iced up and instructed us to change the filter, he absolutely DID NOT recommend rerouting any trap. His specific instructions were as follows: 1) Change the filter, 2) Switch the unit to heat for a few hours in order to melt the ice. 3) After a few hours, switch the unit back to central air, which we did. AT NO POINT, did the first technician suggest a repair for a trap NOR did he leave a price for this alleged repair. Your statement that the first technician left a price for repairs, Mr. Turner, is simply false, untrue - a blatant lie. There was nothing to decline because there was no repair offered from the first technician.

Yes, you are correct. I did call back the next day because the unit started leaking again when we switched back to central air. Mr. Turner, yes, the condensate pump was in a turkey pan because it had always been in there- when we purchased this house. With that being said, the first technician saw the condensate pump in the turkey pan. What you are not going to do, Mr. Turner, is to insinuate that my husband and I tinkered with any components of the HVAC unit. This is why we invested in a home warranty when we first bought this house: so that we can contact qualified technicians (not in this case, however) to fix appliances/units that break down. Also, while we do not know anything about condensate pumps, etc., we do know that when the professional, qualified technician from Summer & Zims came to do service maintenance on our HVAC unit, he did not have to touch the condensate pump to change the filter. In fact, he showed us how to change the filter, which did not involve touching anything outside of taking the old filter out and replacing it with the new filter. Again, Mr. Turner, what you are not going to do is to mislead people into thinking that either my husband or I touched the condensate pump to change the filter. That, SIR, is another blatant lie. YOUR second technician who was sent to the house on 8/2/21, Ryan, did that. Ryan, who had his tools with him in the basement, disassembled the condensate pump and then tried to inform me that I would have to pay $762 out of pocket for a new condensate pump and an EZ trap. I have an invoice MDT emailed me that actually cites a higher price than what Ryan quoted verbally - even in that instance there was a discrepancy with the information provided (I am not shocked at this point). By RYAN not properly replacing the pump, it failed. The second technician, Ryan, was the only one to offer repairs with a price to which I declined because I wanted to double check directly with American Home Shield to see if the items were/were not covered under our warranty before making any decisions. According to Ryan, the parts were not covered; I, however, felt that to be a conflict of interest and wanted to check myself.

Actually, the price VERBALLY TOLD TO ME BY RYAN was $762, but the invoice emailed to me by MDT cites $971. Ironically, Ryan tried to give me a ‘deal’ by saying that he would only charge approximately $334 (maybe a little more) if I got the repairs done right at that moment. NOT ONCE did he mention that to be an 'American Home Shield customer discount' - again another false statement. That was nothing more than a high-pressure tactic to get me to agree to the repairs right then and there. SHAME on you for willingly fabricating lies to cover your mistakes. No, your fabricated version of events did not clear up anything. SHAME ON YOU

Do not go with this company. Their technicians are extremely UNPROFESSIONAL. The technician assigned to our house was NOT even able to IDENTIFY THE PROBLEM. His statements contradicted to each other. After 5 mins investigation (no problem identified and no resolution provided), he said he had to go for other service calls.

If you don’t want to waste your money, please go with a different company.

REPLY:
I requested a service through AHS warranty. My appointment was scheduled for today from 10:00 am to 2:00 pm. Your technician was dispatched at 10:46 am (I received both email and text reminder for the dispatch). My phone number ends in 1637. You should be able to find me in your customer list.

The technicians, including the owner, were very professional, easy to talk to about our repair and very efficient!!
I highly recommend them for any H/VAC needs!
The person you talk to on the phone is splendid!

JR was excellent. He was timely, professional, and certainly knowledgeable. He fixed our AC issue and explained everything. 5 Star.
Thank you